HelloFresh US

Hi Mariah, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Tea

Hi Tommy, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn that our current weekly billing structure makes it challenging to maintain continuous orders around your monthly payday schedule, we appreciate your interest in ordering more and understand we didn’t meet your expectations. We will forward this suggestion to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Tracy, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with reaching out to our support team and not receiving a timely response, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi there, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our chat support team and feeling like you were unable to receive the help you needed, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Taylor, Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. Warm regards, The HelloFresh Team

Hi Gretchen, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with meals constantly arriving a day or more past your original delivery date, damaged boxes, and completely melted ice packs, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Rak, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with consecutive late box deliveries, missed delivery windows, food safety concerns, and feeling like our service is unreliable for your dinner plans, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Evan, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

Hi Jacey, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with late deliveries arriving warm and unfrozen, as well as receiving soft or spoiled produce during the summer, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi there, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are happy to hear that your orders have been arriving reliably over your first month and that meal delivery is helping you save on eating out, we are so sorry to learn of your experience with recipe prep taking longer than expected and the flavor profiles not meeting your expectations, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi there, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are happy to hear you love the convenience and delicious meals, we are so sorry to learn of your disappointment regarding the transition from chicken breasts to chicken cutlets and your concerns about receiving less protein for the same price, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with consistently missing at least one recipe card every week, the hassle of having to look up and print recipes online, and dealing with inconsistent delivery service, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Phyllis, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are happy to hear you like how the meal ingredients are organized, we are so sorry to learn of your experience with the amount of non-recyclable packaging waste created in your area, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Lisa, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the meat quality not meeting your standards and your concerns regarding box pricing, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Shanna, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

Hi BJ, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with missing two recipe cards (Chicken & Greek salad pita pockets and Brown sugar bourbon chicken sandwiches), as well as the inconvenience and lower quality of printing them at home, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Valerie, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

Hi Pj, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

Hi Katie, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are happy to hear you love the delicious recipes and overall ease of delivery and cooking, we are so sorry to learn of your experience with missing key ingredients for two consecutive weeks—including missing potatoes for your side and the main mushroom protein for your meal—as well as your frustration with the low credit amount given for these missing items, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Deni, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are glad to hear your issue was ultimately handled satisfactorily, we are sorry to learn of your frustration regarding the time and effort it took to reach a representative who could resolve it for you, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team