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餐厅和酒吧

HelloFresh US

277 条评价

3.3277 条评价
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关于 HelloFresh US

数据更新
网站
hellofresh.com
分类
餐厅和酒吧
所在地
United States
状态
待认证
近 12 个月
277 条评价
差评回复率
49%(35/71 条)
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HelloFresh US靠谱吗?

HelloFresh US(hellofresh.com)在 OK.one 的综合评分为 3.3 分(满分 5 分),基于本站收录的 277 条用户评价,属于餐厅和酒吧分类,口碑一般。44% 的评价为 4 星及以上,14% 为 1 星;商家回复了 49% 的差评。数据最后更新于 2026-08-10。

用户怎么说

T
Tina Pedigo · 写过 1 条评价 · 已认证 · 体验于 2026-07-22 ·

送货很棒,饭菜也很棒。

送货很棒,饭菜也很好。

HelloFresh US 回复2026-08-06

Hi Tina, Thank you so much for taking the time to leave us a 5-star review! 💚 We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! 🎉 Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

T
Theresa · 写过 2 条评价 · 已认证 · 体验于 2026-07-31 ·

我很生气没有收到我的…

我对没有按时收到订单感到非常生气。联邦快递将我的交货延迟了 24 小时以上。收到我的包裹后,冰块全部融化了,一切都很温暖,并且在盒子里漏水。这不是经营企业的方式。我什至在应该交货的那天联系了 Hello fresh,让他们知道我的订单延迟了一天。有人告诉我一切都还是新鲜的。不是真的!鸡肉又热又恶心。太失望了。因为这个问题我没有吃晚饭。可能不会再从这家公司订购了。

HelloFresh US 回复2026-08-06

Hi Theresa, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

S
Sarah H · 写过 1 条评价 · 已认证 · 体验于 2026-07-26 ·

我的第一笔订单从未到达

我的第一个订单从未到达,希望我的第二个出现。这个促销是一个“诱饵和转换”,因为我订购的数量不够——我想在完全承诺之前尝试一下。到目前为止还没有一个好的开始。客户服务帮助我从丢失的盒子中获得积分,但随后我被收取了第二个(现在是第一个?)盒子的全价。再次致电客户服务后,我得到了退款,因为积分没有应用于第二个盒子。当我还没有尝试过该产品时,我不断收到要求反馈的电子邮件,我的体验并不是很好。

HelloFresh US 回复2026-08-05

Hi Sarah, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with order delivery issues, billing and promotional discrepancies, and premature survey requests, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

S
Sally · 写过 4 条评价 · 已认证 · 体验于 2026-07-31 ·

准备时间太长。

HelloFresh US 回复2026-08-05

Hi Sally, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the longer prep time, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

S
Stephanie Rice · 写过 1 条评价 · 已认证 · 体验于 2026-07-08 ·

喜欢澳洲肺鱼!

HelloFresh US 回复2026-08-06

Hi Stephanie, Thank you so much for taking the time to leave us a 5-star review! 💚 We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! 🎉 Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

L
Liana VanTuyl · 写过 4 条评价 · 已认证 · 体验于 2026-08-03 ·

这是我的回来订单…

这是我的回来订单......我喜欢快速简单的饭菜,喜欢所有的食材都随之而来...... 对他们漏掉了我期待的一顿饭感到非常失望,再加上另一顿饭给我短了肉,但我收到了电子邮件,他们将记入我的帐户。超快到达…

HelloFresh US 回复2026-08-06

Hi Liana, Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. Warm regards, The HelloFresh Team

K
Karen · 写过 3 条评价 · 已认证 · 体验于 2026-07-24 ·

我们喜欢大部分的食谱

我们喜欢大部分食谱,但我已经感受到了确保所有东西都煮熟的压力。不得不推迟上周的一些东西,并在本周额外订购了一些。下周取消。我不喜欢所有成分的单独包装,尽管我知道这是必要的。我最大的抱怨是小蒜瓣。我必须添加更多:)

HelloFresh US 回复2026-08-06

Hi Karen, Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. Warm regards, The HelloFresh Team

P
Pam Hoene · 写过 1 条评价 · 已认证 · 体验于 2026-07-03 ·

并不是一次很棒的经历

并不是一次很棒的经历。我已经无数次取消订阅了;我不得不阻止他们,但几个月来我仍然不断收到付款失败的通知。

HelloFresh US 回复2026-08-06

Hi Pam, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

S
Sharene Oldham · 写过 10 条评价 · 已认证 · 体验于 2026-02-13 ·

您重复查找相同的菜单项太多了...

您每个月都会发送相同的菜单项。 我尝试过改变,但你总是给我寄鸡肉馅饼。 I am tired of that!

HelloFresh US 回复2026-08-06

Hi Sharene, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

P
PAMELA · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

份量充足,饭菜可口

HelloFresh US 回复2026-08-06

Hi Pamela, Thank you so much for taking the time to leave us a 5-star review! 💚 We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! 🎉 Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

E
Emily A · 写过 1 条评价 · 已认证 · 体验于 2026-07-09 ·

食物很美味,而且很容易…

食物很美味而且很容易点餐。

HelloFresh US 回复2026-08-06

Hi Emily, Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. Warm regards, The HelloFresh Team

J
John Van Kesteren · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·

食物质量非常好,而且很丰盛……

食物质量非常好而且分量很大。

HelloFresh US 回复2026-08-06

Hi John, Thank you so much for taking the time to leave us a 5-star review! 💚 We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! 🎉 Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

J
Julio Vazquez · 写过 2 条评价 · 已认证 · 体验于 2026-07-22 ·

我的客人订单仍然没有恢复……

从未恢复我的客人订单仍然收取费用。被告知我会得到退款,但我从未这样做,而是发送了另一批货物。取消了还是要扣费的。 Contacted them.我确实取消了,但不是最近的订单。检查我的帐户,发现即使在取消后,整个月仍预订了更多订单。 Disputing with bank

HelloFresh US 回复2026-08-06

Hi Julio, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

D
David · 写过 2 条评价 · 已认证 · 体验于 2026-08-02 ·

最后一次交货晚了一天

上次交货晚了一天,盒子漏了。所有的肉都是室温的。这些餐食从未获得过积分。

HelloFresh US 回复2026-08-06

Hi David, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

M
Mark Roy · 写过 1 条评价 · 已认证 · 体验于 2026-07-09 ·

竖起大拇指五个

这很容易而且令人兴奋!

HelloFresh US 回复2026-08-06

Hi Mark, Thank you so much for taking the time to leave us a 5-star rating we truly appreciate it! We’re delighted to hear that you’re enjoying the meals you received. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible. Warm regards, The HelloFresh Team

S
Southwest Florida · 写过 1 条评价 · 已认证 · 体验于 2025-09-22 ·

持续低迷

至少有两次我们的饭菜根本没有到达。 我们有两次以上错过了三顿饭中的至少一顿。 很多时候成分缺失或不正确。 很多时候,食谱并不在盒子里,这并不像我们可以登录并获取那么重要。 非常糟糕/无聊的选择,既低钠又低热量。

HelloFresh US 回复2026-08-06

Hi There, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

G
Glen Croft · 写过 1 条评价 · 已认证 · 体验于 2026-01-10 ·

过去两年我有两次交付...

在过去的两个月里,我有两次送货,但送货时缺少收据。

HelloFresh US 回复2026-08-06

Hi Glen, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team

J
Joe · 写过 2 条评价 · 已认证 · 体验于 2026-07-28 ·

味蕾会因此爱上你

在收到 2 次 4 餐外卖后,到目前为止,我们吃的 3 餐绝对令人惊叹,味道远远超出了我的预期,它让我和我的女朋友在用餐和烹饪方面非常有冒险精神,我强烈推荐,并将继续将这些餐食发送给我

HelloFresh US 回复2026-08-06

Hi Joe, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

D
Diane Junion · 写过 1 条评价 · 已认证 · 体验于 2026-01-19 ·

纸袋已经进来了……

纸袋进来时已经湿透了,所以所有的东西都掉了出来。继续不吃新鲜蔬菜。我在最后一份订单中把黄瓜扔掉了。 🥺

HelloFresh US 回复2026-08-06

Hi Diane, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are so sorry to learn of your experience with soggy paper sacks causing ingredients to fall out, as well as receiving un-fresh vegetables and having to throw away cucumbers from your last order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

I
Ida Ferraz · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·

产品质量很好。

HelloFresh US 回复2026-08-06

Hi Ida, Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. Warm regards, The HelloFresh Team