HelloFresh US

Hi Alexander, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The HelloFresh Team

Hi Mie, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

Hi Anders, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving damaged or spoiled food—including spoiled chicken—over the last couple of months, being refused a replacement box, and dealing with rude customer service despite receiving a refund, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Drew, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving missing or rotten ingredients that ruined your meals, feeling that a $3 compensation credit is inadequate and wastes your time, and experiencing frustration with the follow-up survey questions when skipping a delivery, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi William, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with not receiving your box for the second week in a row and frequently finding missing items when your shipments do arrive, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Nikki, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

Hi Margaret, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with unusable produce like spoiled carrots, melted ice packs causing soggy ingredient bags, missing paper recipe cards, and major delivery errors including a box sent to the wrong address and another going missing entirely—despite not regretting restarting your subscription overall, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Emily, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

Hi Stephanie, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with repeatedly receiving incorrect recipe cards in your shipments, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Angela, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with frequently delayed boxes resulting in warm and spoiled items, as well as having two boxes lost completely—despite loving the recipes and overall convenience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi April, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with missing ingredients in your last two boxes and a delivery arriving four days late—despite finding the recipes fabulous, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Penny, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The HelloFresh Team

Hi Amy, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

Hi Rafi, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team