Heymondo Travel Insurance

Hi Manuela! Thank you so much for sharing your feedback. We're super glad Anna was able to sort out the tax code issue for you so quickly. Getting those details right before heading out is crucial for peace of mind, and it's great to hear everything was updated without any stress. We'll be sure to pass your kind words along to Anna, she'll be thrilled to know she made a difference!  Thank you for trusting us and enjoy your trip! ✈️

Greta, we are happy to hear that we have been helpful to you in this situation. We are working daily to offer our customers the best experience, service, and coverage. Thanks a lot for your five-star rating and for sharing your experience with us and the community. 💚

Thank you for your review! I will pass on your lovely feedback to the team! We are so glad you had a good user experience with us.

Hello Chang, we really appreciate you taking the time to share your feedback and we’re so glad you had a positive experience so far! Please remember that, in case you need assistance during your, trip you can contact the 24 hour travel assistance team on the number that appears in your policy or via the App.

Hello Manuel, First of all, we appreciate you sharing your experience. We are sorry to hear about the incident you suffered during your trip and apologise for the situation you mention. Upon reviewing this, the customer care team has attempted to contact you by phone to explain the outcome and, as they were unable to reach you, they have sent you an email containing a full explanation of your case. Following a review of the calls, IRIS Global confirmed that they were interrupted due to connection difficulties and were not intentionally ended. Despite these issues, the team was able to register your request. However, your policy was purchased on 16 July, after your trip had already begun. In these circumstances, a 72-hour waiting period applies before the assistance cover becomes operative. As your request was made on the same day the policy was purchased, it fell within this waiting period and the insurance company was therefore unable to cover the requested assistance. We would genuinely appreciate the opportunity to speak with you personally. If you would like us to call you, please reply to our email indicating a suitable day and time, within our Customer Care hours of Monday to Friday, from 09:00 to 18:00 (GMT+1), however, travel assistance is available 24/7. If you prefer, you can contact us via email [email protected] (mailto:[email protected]) or WhatsApp +34 627 283 366 (https://api.whatsapp.com/send?phone=34627283366). We remain at your disposal.  Best, Heymondo

Hello Nicola, thank you for leaving a 5-Stars review. We’re here for you anytime! We are glad to hear that we have been helpful to you in this situation and we hope you get to enjoy your trip safely.

Hello! Thank you so much for the feedback! We work hard to keep everything quick, straightforward, and crystal clear. Wishing you smooth and stress-free travels ahead! ✈️

Hello Maciej, thank you for taking the time to share this positive rating! 💚️

Hello Diego, thank you for writing a review! We will pass your feedback onto our team, it is our customers who allow us to constantly improve. Thank you again for your comment!

Hello Phillip, thank you for leaving a 5-Stars review. We are glad that the team has managed to meet your needs. We’re here for you anytime!

Hi Richard, thank you for sharing your experience! We are delighted to hear that you are pleased with our services and appreciate your kind words. We are always here to help you. 😊

Many thanks for sharing your feedback! We are so glad we could help you find a policy that offers competitive rates, transparent details, and complete protection. We are here for you anytime! 💚

Hi Rachit, thank you for your great review!  We are so glad to hear that you found our online platform so user-friendly and superior to other options out there. I will definitely pass on your lovely feedback to the team! 😊

Hi Marty,  Thank you for sharing your feedback! We are delighted that you had such a straightforward experience with our system and find our coverage trustworthy.  We remain at your disposal whenever you need us. 😊

Hello! Thank you for choosing Heymondo! We are glad to hear that acquiring your policy was a smooth process for you. We remain at your disposal for anything you need. 😊

Thank you for your review! We are glad to hear how intuitive and straightforward our platform is to navigate, making it effortless to secure your coverage in just moments. Our goal is always to keep the process clear and efficient for you. We appreciate your kind words and we're here for you anytime! 😊

Hi Natassa,  Thank you for sharing your experience! We are delighted to hear that our team provided swift and thorough answers to your inquiries, and that selecting the ideal coverage on our platform was so straightforward. We are here for you whenever you need us! 🌍

Hi Cosimo,  Thank you so much for taking the time to share your review!  We are thrilled to hear that everything was completely to your satisfaction. Your trust in us is highly appreciated, and we remain at your disposal whenever you need. 😊

Hi Mihir,  Thank you so much for sharing your feedback! We are delighted to hear you had such a smooth experience with our team when you needed to update your coverage dates for your journey to Antarctica. Ensuring a swift and professional service, including the quick processing of your reimbursement, is always our priority.  We remain at your disposal whenever you need us! 🌍

Hi Liv,  We are incredibly glad that we could support you during that stressful moment with your little one. Knowing we managed the coordination with the medical center so you could focus entirely on looking after your family is exactly what we strive for. We want to ensure that bureaucratic procedures never get in the way when you need us most, and that getting in touch is always seamless.  Thank you for sharing your experience with the community! 💚