Heymondo Travel Insurance

Hello Hugo, We appreciate you taking the time to share your experience. We’re delighted to hear that you’re happy with our travel insurance plans. We also truly appreciate your feedback regarding our response times. We’re always working to improve and provide our customers with faster and more efficient support. Thank you for choosing Heymondo! 💚️ Kind regards, Heymondo team

Hi, thank you for your positive review. We're glad to hear that you had a great customer experience. Thank you again for your comment! 😊

Thank you for choosing Heymondo! We are glad that the purchasing process was straightforward and that your journey went smoothly without any setbacks. While we hope you never need to use your coverage, please know our support team is available whenever you need us. Have a wonderful day! 😊

Hi Elina, thank you very much for your feedback. We are glad that our support team was agile and precise in resolving your inquiries prior to purchasing, ensuring you felt completely confident in your choice. We remain at your disposal for whatever you might need! 💚

Hello Lee, thank you for sharing your feedback. We are glad that our clear terms and inclusive age limits made it simple to find the perfect protection for your needs. We are here for you anytime! 💚

Hi Malik - thank you for your review! We are glad to hear that securing your coverage was a simple and quick process. I will pass on your feedback to our team, and we are so happy you had a smooth user experience with us. 😊

Thank you for taking the time to share your feedback. We are pleased to know that your experience with us was positive. At Heymondo, we strive to offer the best service, and we remain at your disposal whenever you need us. 😊

Hi Giulia, thank you so much for sharing your experience! We're glad we could assist you with accessing your account. We will definitely let Anna know how much you appreciated her support. Thank you for choosing Heymondo! 😊

Hello Nico, thank you for sharing your experience! We are glad our team managed to assist you promptly when you needed to adjust your destination coverage during your travels. Providing outstanding support when adjustments are required is what we strive for. We're here for you anytime! 😊

Thanks for choosing Heymondo! We are glad to hear you had a smooth experience securing your coverage digitally. We're here for you anytime! 🌍

Hi Malika, thank you very much for your positive review. We're glad to hear that Antonio was able to clear up that registration hitch so quickly and provide you with excellent support. We really appreciate your recommendation. Thank you again for your comment! 💚

Dear Barbara, thank you for your kind review. We're glad you received such wonderful support from Chloe, and we'll certainly pass your words on to her. Thank you for choosing Heymondo! 💚

Hi Carlos, thank you very much for your positive review. We're glad to hear you received such swift and pleasant assistance. Thank you again for your feedback! 😊

Thank you so much for choosing us! We are thrilled to hear that choosing the right protection plan and exploring the additional coverage options was straightforward for you. It is also great to know that you are finding our mobile application simple to navigate. We remain at your disposal whenever you need us! 😊

Hello Flavio, First of all, thank you for taking the time to share your experience. We apologise for any confusion during the sign-up process. Upon reviewing the situation, we can note a member of our customer care team has been able to reach you via phone to be able to help you gain access to the Heymondo App. We're glad to hear the team were able to solve the incident during the sign up process.  Please remember, in order to register on the Heymondo App, you need to state your document as per your policy, which in your case is your passport number and choose a pasword. If you require assistance with anything else, we'll be happy to help by email, [email protected] (mailto:[email protected]) or WhatsApp +34 627 283 366. Our customer care team is available from 09:00 to 18:00 GMT+1, Monday to Friday; whilst the assistance team is available 24/7 calling through the Heymondo App or the number in your policy. We wish you a pleasant trip! 💚️ Kind regards,  Heymondo Team

Thank you for choosing Heymondo! We are glad to hear that securing your coverage was quick, uncomplicated, and clear. We try to keep our process as smooth as possible. We remain at your disposal anytime! 💚

We appreciate you sharing your experience. We are glad that clarifying your doubts about where your protection applies was a smooth process, and that acquiring your coverage was straightforward. We remain at your service for whatever you may need. ✈️

Hi Jennifer, thank you for sharing your experience! We are glad to hear that our team member took the necessary time to fully comprehend your needs and provided a prompt, personalized solution through our chat support. Delivering attentive and efficient help is always our main goal. We are here for you whenever you need us! 😊

Hello Steve,  Thank you for taking the time to share your experience and for choosing Heymondo over the years. We’re pleased to hear that you find our insurance quick and easy to purchase and that the app provides the information you need during your travels. We’re sorry for the confusion you experienced when entering your travel dates on the app in order to purchase your latest poicy. We want to clarify that our website is the main purchasing channel and is fully optimized for the  process, ensuring the best experience. The mobile app, on the other hand, is primarily designed as your travel companion, ideal for requesting 24/7 assistance and checking your policy details from anywhere. For any future purchases, our Customer Care team will also be happy to prepare a quotation for you. You can contact us at [email protected] or via WhatsApp at +34 627 283 366, Monday to Friday, from 09:00 to 18:00 (Madrid time). Our travel assistance service is available 24/7. We wish you a pleasant trip. Kind regards, Heymondo Team