All fine
It was easy to purchase, I had some confusion about accessing the account as it is the person whose credit card was used, not the policy holder/insured person. This was all cleared up and everything explained perfectly once I queried it.
Hello Hannah, Thank you very much for your review and for your kind words. We are thrilled to hear that everything has been cleared up and that you are satisfied with the explanation provided. Just to clarify for any other travelers reading this: the Heymondo App is accessed using the ID or Passport number of each traveler included in the policy. Although the policy may cover multiple people, the registration in the App is individual. This means that once you log in with your registered user, you will only see your own certificate. Each insured person should download the App and register with their own ID/Passport to access their specific documentation and services. We are glad our team could assist you directly to resolve the initial confusion regarding your registration and ensure you have full access to everything you need. As always, we remain at your disposal. Please bear in mind that for non-emergency assistance, we are available from 09:00 to 18:00 GMT+1 both via WhatsApp (+34 627 28 33 66) or email ([email protected]). Travel assistance, however, is available 24/7. We appreciate your patience and the trust you’ve placed in Heymondo to protect your trip. We are here for you whenever you need us! Best regards, Heymondo Team