Heymondo Travel Insurance (heymondo.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hello! Thank you so much for taking a moment to leave us a review. We are delighted to hear that your experience was very quick and seamless! We always strive to make the process as fast, clear, and efficient as possible so you can focus entirely on enjoying your trip. Have a wonderful and safe journey, and thank you for choosing us! Team Heymondo
Chloe was very helpful
Hello Berry! Thank you so much for taking a few moments to leave us a review. It's so great to hear you had a great experience and that Chloe was so helpful. We'll be sure to pass your kind words onto her and the rest of the team. We wish you a wonderful and safe journey, and please remember that we are always here if you need anything else! Team Heymondo
I needed to add Canada to an existing policy for the USA and it only took a couple of minutes and no additional cost.
Hi Christopher, thank you so much for your feedback! We are thrilled to hear that modifying your policy to include Canada was quick and hassle-free. Have an amazing trip! ✈️
Heymondo advises you anywhere and anytime, protecting you and your loved ones. I found Heymondo with the help of Cristi and Ralu's travels, two Romanian-Spanish people who always use Heymondo all over the world. So I trust their insurance. You can always trust your steps, health and well-being with Heymondo. In addition, the rates are super good, low. It's really worth it. Thanks Heymondo. Macrin Lucian
Dear Macrin, thank you so much for your lovely review. It's so great to hear you had a great user experience and we'll be sure to pass your kind words onto the team. Safe travels!
I had no health problems , so I wouldn't know how to rate. Insurance covered all areas of health I needed, I got it fast, for me was very convenient. I recomand it!
Hello Geanina, we really appreciate you taking the time to share your feedback and we're glad we were able to help you find the right policy for your needs 🙂️
I've just turned 50 and I'm going away for over a month. it's a shame I will have to renew with someone else, but I also got a 15% discount with a travel blog so that was something
Thank you so much for this review. Depending on the type of insurance selected, the Heymondo international website you are using, and the travel details entered in the quote (country of residence, destination and travel dates), the system automatically assigns one insurance provider or another, each with different age limits for taking out the policy. Have a lovely trip 🙂️
I didn't find my son insurance in the App but thanks to Heymondo customer service I could solve the issue. Very good assistance! Thank you
Hello Francesco, Thank you for taking the time to share your experience. We're sorry to learn about the difficulties you experienced accessing your son's travel insurance policy through the Heymondo App. Having reviewed your case, we can see that our Customer Care team was able to assist you promptly and help you successfully access the policy. Additionally, we have tried to contact you by phone to follow up and confirm that everything is now working as expected. Unfortunately, we weren't able to reach you, so we've sent you an email to follow up instead. If you have any further questions or need any additional assistance, please don't hesitate to reply to that email. Alternatively, you can contact us at [email protected] (mailto:[email protected]) or via WhatsApp (text only) at +34 627 283 366. Our Customer Care team is available Monday to Friday, from 09:00 to 18:00 (GMT+1), while our Travel Assistance team is available 24/7 through the Heymondo App or the emergency phone number shown in the policy. Kind regards, The Heymondo Team
fast and comprehensive customer service
Hi Tommaso, thank you very much for your positive review. We're glad to hear that you had a great customer experience. Thank you again for your comment! 😊
Thank you for leaving a 5-Stars review. At Heymondo, we continuously strive to serve you better. We're here for you anytime! 😊
Kind and efficient. I had to cancel my travel insurance due to an injury, and the whole process was very quick and easy. Thank you!
Gianfranco, we are so happy to hear that we have been helpful to you in this situation. We are working daily to offer our customers the best experience, service, and coverage. Thanks a lot for your five-star rating and for sharing your experience with us and the community. 💚
Wasn't sure if normal motorbiking was covered. A very quick and professional reply that it is. Insurance bought.
Tim, many thanks for your kind words. We're so glad you found the right policy for your needs and we hope you get to enjoy your trip safely. 😊
This is my first time buying travel insurance online and Heymondo was easy to navigate, the policy was clear to understand as well as the options offered.
Hello Silvia, we really appreciate you taking the time to share your feedback and we're glad we were able to help you find the right policy for your needs. Safe travels! ✈️
Thank you very much for your positive review. We're glad to hear that you had a great customer experience. Thank you again for your comment! 😊
Clarity on what is insured in the plan and what needs to be added. Ease of use of the App. Competitive rates.
Hello Sandra, thank you so much for sharing your feedback! We are delighted to hear you found our plan clear, our rates competitive, and our App easy to use. Safe travels! ✈️
Friendly, helpful, professional staff.
Dear Kristina, thank you so much for your lovely review. It's so great to hear you had a friendly and professional experience with our team, and we'll be sure to pass your kind words onto them. Safe travels! 💚
Thanks for choosing Heymondo! We're glad to hear you had a great and easy experience purchasing your travel insurance. Safe travels! ✈️
We've been in Japan and unfortunately I got sick, I couldn't login with my username and password, I couldn't reset my password, I couldn't use the app and had no means of calling the land-line number so I has no assistance at all! I wrote several emails, wrote to them on WhatsApp and got no answer! The worst insurance, never again! Luckily I have a second work insurance that cover me also abroad, wasted money, I asked for a refund and they never got back to me! Don't use this insurance !
Hello Violette, Thank you for taking the time to share your experience. We sincerely regret the situation you mention and that you feel you have not received a response or solution to your issue. We would like to review your case in detail to understand what happened and help you in the best possible way. However, with the information available in your review, we are unable to identify your file or policy. We would appreciate it if you could contact our Customer Service team by providing your policy number or the details associated with your insurance so that we can analyze your case and offer you a response as soon as possible. You can write to us at [email protected] (mailto:[email protected]) or send us a WhatsApp message (text only) at +34 627 283 366. Our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (GMT+1). We look forward to hearing from you so we can help you. Best regards, The Heymondo Team
Had a problem with app account , risolved in a few hour by whatsapp Super polite e efficient service ! Thanks
Dear Michela, thank you so much for your lovely review. It's so great to hear you had a great user experience and we'll be sure to pass your kind words onto the team. Safe travels! 💚
Excellent service! really fast. Thanks!
Thank you very much for your positive review. We're glad to hear that you had a great customer experience. Safe trip ✈️!
i accidentally bought their insurance and they refunded me, they are very correct and responsive, great customer service
Hello Ema! Thank you so much for taking the time to share your experience. We are incredibly glad to hear that our customer service team was able to assist you quickly and sort out the refund to your satisfaction. Thank you again for your kind words about our team. Whenever you are ready to plan your next adventure, we will be right here and ready to help you travel with peace of mind! Team Heymondo
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