Heymondo Travel Insurance (heymondo.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Sara Pelaez de la Rocha · 1 review · Verified · Experienced 2026-03-08 ·
★★★★★
Terrible
My experience with the insurance has been terrible, and I will not be using it again.
I was left without a laptop, and because the accident happened in an Airbnb, they refused to take responsibility or help me in any way with the situation.
I also became ill in Japan and had a medical emergency. I could not wait even two hours, but they told me I had to wait one day for their contact in Japan to tell me which hospital to go to. I had to call an ambulance because I simply could not wait.
I had to pay for the hospital out of my own pocket, and I submitted the claim through the irisglobal.es link. To this day, even though more than 40 days have passed since I sent all the required information, I still have not received any update.
I paid for Heymondo’s most expensive option in order to be properly insured, and not only did they fail to help me in any meaningful way, but they have deeply disappointed me. I feel like I have wasted my money and, of course, I have completely lost my trust in them.
Reply from Heymondo Travel Insurance2026-06-16
Hello Sara,
First of all, we would like to thank you for taking the time to share your experience. Additionally, we are sincerely sorry for the difficulties you experienced during your trip.
Having reviewed your case, we can confirm that our Customer Care Team has contacted you by phone to review what happened in detail and better understand your experience.
As mentioned during the call, our local correspondent was immediately activated in an attempt to locate medical centres that would accept a direct payment guarantee from the insurance company. However, the possibility of coordinating medical assistance through this method depends on local circumstances, the availability of medical facilities and the acceptance of payment guarantees by the healthcare providers involved.
As it was not possible at that time to locate a centre able to accept direct payment, you were provided with alternative options so that you could receive medical attention as soon as possible through the reimbursement procedure. The option of waiting until the following day referred solely to the possibility of continuing to search for a medical provider that could accept direct payment, and did not prevent you from seeking immediate medical attention through the reimbursement process should your condition require urgent care.
Furthermore, we have confirmed with the insurer that the reimbursement of your medical expenses has already been approved and payment has been issued, so you should receive the funds shortly.
With regard to the laptop incident, we are sorry for the inconvenience caused. However, this type of accidental damage caused by third parties outside of a transport provider is not covered under the travel insurance policy, and therefore any claim would need to be directed to those responsible for the incident.
We appreciate your comments, as they help us continue improving our services.
Should you have any questions or require any further clarification, you may contact our Customer Care Team by email at [email protected], or alternatively via WhatsApp (text messages only) on +34 627 283 366.
We would also like to remind you that our Customer Care Team is available Monday to Friday from 09:00 to 18:00 (GMT+1), while our travel assistance team is available 24 hours a day.
Kind regards,
The Heymondo Team
I had to go to a clinic, and the expierience couldn't have been better.
Reply from Heymondo Travel Insurance2026-06-15
Hello!
Thank you for your five-star rating and for sharing your experience with us and the community.
We are so happy to hear that we have been helpful to you during your trip to Santiago, even though you had to visit a clinic. We are working daily to offer our customers the best experience, service, and coverage.
We are so glad we could be there for you during your trip to Santiago. Thank you for trusting us, and we wish you many more wonderful travels ahead!
Team Heymondo
The process of getting the insurance was very easy. But I did not use it as yet.
Reply from Heymondo Travel Insurance2026-06-11
Hi Felix,
We are delighted to hear that you are pleased with our services. Your feedback is highly appreciated!
Should you have an emergency during your trip, remember that you can easily contact our travel assistance support by calling at the 24 hour contact number you have on your policy or by our Heymondo app. Have a nice trip!
D
Dennis · 1 review · Experienced 2026-06-09 ·
★★★★★
If I had known...I never would have…
If I had known...I never would have used Heymondo. They will tell you about how quickly they respond and how helpful they are......
Try to file an actual claim....GOOD LUCK. Heymundo uses a third party to process claims. This third party is called ACI. This company is very unresponsive and when they are, they create so much paperwork for you to complete...you just give up.
I will never us Heymundo again, I will never use a company that has ACI....
In response to Heymundo’s statement below. Heymundo/ACI can say what they want to make themselves look good to potential customers. I had a very bad experience….and my claim was for only $80. This is not worth the time anymore. I have another international trip scheduled and I am using a different insurance company.
Reply from Heymondo Travel Insurance2026-06-15
Hello Dennis,
First of all, we appreciate you taking the time to share your feedback, and we're sorry to hear that the experience you mention regarding the claim.
Following your review, we have investigated the matter with both the insurance company and the claims administrator, ACI. We can confirm that your claim was referred to ACI on May 27, after which they sent you the claim form and the information required to begin the assessment process. As they did not receive the requested documentation or a response, they were unable to proceed with the evaluation of the claim.
Furthermore, our Customer Care Team has also contacted you by email following your review to provide clarification regarding the status of your claim and how you may continue the process should you wish to do so.
In addition, we requested that the ACI claims team contact you directly to assist you with the submission of the required documentation, however, they were unfortunately unable to reach you and subsequently left a detailed voicemail with further instructions on how to proceed.
We understand how frustrating it can be when a claim cannot progress as expected. However, the documentation requested by the claims team is necessary to verify the circumstances of the incident, assess coverage under the policy terms and determine whether any reimbursement may be payable.
If you would still like to continue with your claim, we encourage you to respond to the communications sent by ACI with the requested information so that they can review your case. Alternatively, you may contact them directly using the contact details provided in our email.
Should you have any further questions, you can also contact us directly via email ([email protected]) or via WhatsApp (text only) at +34 627 283 366. Our business hours are from Monday to Friday 09:00 to 18:00 GMT+1.
Kind regards,
Heymondo Team
Hi!
Thank you so much for taking the time to share your feedback.
We are thrilled to hear that you found the process of buying your insurance simple and fast! Our main goal is to make travel insurance straightforward and hassle-free, so you can focus entirely on planning your adventure.
Thank you for choosing Heymondo, and we wish you an amazing and safe trip!
Team Heymondo
A
Angelo · 1 review · Experienced 2026-06-09 ·
★★★★★
Great company
Great company. Very good customer service. TNX VALENTINA
Reply from Heymondo Travel Insurance2026-06-10
Hi Angelo. Thank you for your great review!
I will pass on your lovely feedback to the team and Valentina, of course! We are so glad you had a good user experience with us 💚️
The information on the website was straightforward. It was quite easy to select what we needed, including the add ons.
Reply from Heymondo Travel Insurance2026-06-10
We are working daily to offer our customers the best experience, service, and coverage. Thanks a lot for your five-star rating and for sharing your experience with us and the community 💪️
I am disappointed with the assistance service I received from Heymondo.
While traveling in Japan, I developed what turned out to be a serious skin infection that required medical treatment and drainage. I contacted Heymondo because I needed practical help and guidance on where to go.
Unfortunately, it was almost impossible to speak with a real person. Through the app, I mostly received automated messages, and by email I felt like I was talking to a bot that did not fully understand my situation. The responses I received were often generic and did not provide the information I actually needed.
Another issue was that many of the messages I received were in Spanish, which I did not expect when purchasing the insurance. This was not the biggest problem because translation tools exist, but it made communication more difficult during an already stressful situation.
The process took a lot of time and did not provide useful assistance, despite the fact that I was dealing with a medical issue that felt urgent. As a traveler using an eSIM without regular phone service, communication was already complicated, and I did not feel that the advertised 24/7 assistance was as accessible as expected.
To be fair, I have not yet submitted my medical expenses for reimbursement, so I cannot comment on that part of the service. I hope the reimbursement process will go smoothly.
At this stage, my disappointment is mainly with the assistance and communication experience rather than the insurance coverage itself.
Reply from Heymondo Travel Insurance2026-06-10
Hello Steeven,
First of all, we appreciate you taking the time to share your feedback, and we are sincerely sorry to hear about the experience you describe.
After reviewing your case with both our Customer Care team and the assistance provider, we can confirm that our team has been in contact with you by email to better understand the situation, assist you in any way possible, and help ensure that both the assistance and reimbursement processes move forward correctly.
We can also confirm that, once the case was opened and assigned to the local provider, the assistance team remained in contact regarding your medical situation and worked to coordinate the follow-up care recommended by the doctor. Following a further review of your case, we understand that the follow-up appointment has now been arranged and that the assistance team continues to provide the appropriate support.
Additionally, we can confirm that your reimbursement claim has already been opened with the insurance company and is currently being processed based on the documentation provided.
We have also carefully reviewed the communications exchanged throughout your case. Based on the information available to us, both our Customer Care team and the assistance provider have communicated with you in the languages in which you contacted us, namely English and French.
We understand that experiencing a medical issue while travelling can be stressful, and we sincerely regret any frustration caused by the communication process.
While our Customer Care team is available Monday to Friday from 09:00 to 18:00 (GMT+1) to support travellers and help with any concerns related to their cases, the coordination of medical assistance is managed directly by the insurance company's 24/7 assistance platform, as they are responsible for arranging medical care and providing immediate support at destination. Nevertheless, our team remains available to support travellers throughout the process whenever additional assistance is required.
Should you require any further assistance, please do not hesitate to contact us directly at [email protected] or via WhatsApp (text only) on +34 627 283 366.
Thank you once again for bringing your concerns to our attention. We remain committed to supporting you and ensuring your case continues to progress appropriately.
Kind regards,
Heymondo
I don’t remember using them but they insist and endless spam.
The unsubscribe doesn’t work.
It is RUDE to spam people.
Reply from Heymondo Travel Insurance2026-06-08
Hello Will,
First of all, we appreciate you taking the time to share your feedback. Additionally, we're sincerely sorry to hear about your experience.
Upon reviewing this with the customer care team we can confirm that your email address has been successfully removed from our mailing list, as requested. Please note that you may have received one last communication while this update was being processed. However, you should not receive any further emails from us going forward.
We would also like to clarify that automated emails may be sent when an email address is entered during the quotation process, allowing customers to easily access and retrieve their quote at a later stage. Nevertheless, we appreciate that you did not wish to receive these communications and have ensured that your request has now been processed.
We appreciate you bringing this to our attention and apologise for the inconvenience caused.
Should you have any questions or require any further assistance, please don't hesitate to contact our Customer Care Team by email at [email protected] or via WhatsApp (text messages only) at +34 627 283 366. Our customer care hours are Monday to Friday, from 09:00 to 18:00 (GMT+1), whilst travel assistance is available 24/7.
Kind regards,
Sahil
Hello, we really appreciate you taking the time to share your feedback and we’re so glad you had a positive experience so far!
Please remember that, in case you need assistance during your, trip you can contact the 24 hour travel assistance team on the number that appears in your policy or via the App.
I’m still at the beginning of my vacation, so I can only review the booking experience for now. Choosing the right travel insurance with HeyMondo was very easy and quick, and the value for money also seemed excellent.
Reply from Heymondo Travel Insurance2026-06-01
Hi Giulia- thank you for your great review! I will pass on your lovely feedback to the team! We are so glad you had a good user experience with us.
J
Jack · 1 review · Verified · Experienced 2026-05-31 ·
★★★★★
One of the best
One of the best, easiest business dealing in the past few years! The whole process was super simple; I couldn't have asked for more. Highly recommended company! AAA+++
Thank you!
Reply from Heymondo Travel Insurance2026-06-02
Hello Jack, thank you for leaving a 5-Stars review. We’re here for you anytime!
I struggled to find an insurance for travellers to UK. Some overpriced and most were for people based in UK travelling to europe. Finally found hey Mondo. It's clear transparwnt process and like the app, all comms were followed via email etc notifications so I feel safe
Reply from Heymondo Travel Insurance2026-06-02
Hello Menzie, we really appreciate you taking the time to share your feedback and we’re so glad you had a positive experience so far!
It is a perfect service, very intuitive to acquire, and it generates a perception of great humanity
Reply from Heymondo Travel Insurance2026-06-01
Hello Cristian, we really appreciate you taking the time to share your feedback and we’re glad we were able to help you find the right policy for your needs. Safe travels!
The agent (Sahil) was very patient and helpful when I had questions. This is my first time using Heymondo for travel insurance, but I will use them in the future, too.
Reply from Heymondo Travel Insurance2026-06-01
Hello Heather, thank you for taking the time to share this positive rating! We will make sure to share this with the team (and Sahil) to let them know to keep up the amazing work. Thank you for the confidence that you’ve placed in us!
It took ages for someone to answer the phone to talk to me. I asked to get an appoinment with a general medicine doctor, they told me they would look for a medical centre I could anttend and then they would send me an email. I didn't get any emails so in the end I couldn't even go to the doctor. My partner had also used this insurance in the past and they were utterly incompetent when having to get him a doctor's appoinment at a medical centre. Would not recommend this insurance to anyone, total waste of money.
Reply from Heymondo Travel Insurance2026-06-01
Hello Sofia,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered while trying to obtain medical assistance during your trip.
After reviewing your feedback, our Customer Care team has attempted to contact you by phone so that we could better understand what happened and discuss your experience in more detail. Unfortunately, we have not been able to reach you.
For this reason, we have sent you an email to arrange a call at a time that is convenient for you. We would greatly appreciate the opportunity to speak with you directly, listen to your concerns, and review your case in greater detail.
At the same time, we are currently investigating the circumstances surrounding your case with the insurance company to gain a full understanding of what occurred. We sincerely apologise for any inconvenience or frustration this situation may have caused.
If you could reply to our email with your availability, we will be happy to arrange a call. Please be assured that we will continue following up on this matter and will contact you again as soon as we receive further information from the insurance company.
Should you wish to contact us in the meantime, you can reach us by email at [email protected] or via WhatsApp (text messages only) at +34 627 283 366.
Once again, we are very sorry for your experience and appreciate your patience while we investigate this matter.
Kind regards,
Sahil
Quick and easy experience, unlike some other insurance companies where you have a few forms to fill out. I have never had the opportunity (and I hope I don't ever have to) to actually use the travel insurance to know if the actual process is seamless when it comes to the claims.
Reply from Heymondo Travel Insurance2026-06-02
Thanks for choosing Heymondo! We’re glad to hear you had a great user experience.
I bought insurance for a trip I couldn't get. The refund was quick and complete, and the operator who assisted me was very kind and professional.
Angela
Reply from Heymondo Travel Insurance2026-05-29
Hello Angela, thank you for leaving a 5-Stars review. We are glad that the team has managed to meet your needs. We’re here for you anytime!
It was easy to buy but I did not use it (fortunately) so I can't attest to their quality in case of an incident.
Reply from Heymondo Travel Insurance2026-05-28
Thank you so much for your lovely review. It's so great to hear you had a great user experience and we'll be sure to pass your kind words onto the team. Safe travels!
