Heymondo Travel Insurance (heymondo.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
Manuela · 1 review · Experienced 2026-07-30 ·
★★★★★
I had mistakenly entered the last…
I had mistakenly entered the last incorrect letter of the tax code and sent whatsapp asking to regularise the policy before departure. In no time Anna contacted me confirming that she had arranged and sent me the correct policy. Really kind and fast
Reply from Heymondo Travel Insurance2026-07-30
Hi Manuela!
Thank you so much for sharing your feedback.
We're super glad Anna was able to sort out the tax code issue for you so quickly. Getting those details right before heading out is crucial for peace of mind, and it's great to hear everything was updated without any stress.
We'll be sure to pass your kind words along to Anna, she'll be thrilled to know she made a difference!
Thank you for trusting us and enjoy your trip! ✈️
g
greta pellicioni · 1 review · Experienced 2026-07-30 ·
★★★★★
The kindness and that the answer was…
The kindness and that the answer was very fast
Reply from Heymondo Travel Insurance2026-07-30
Greta, we are happy to hear that we have been helpful to you in this situation. We are working daily to offer our customers the best experience, service, and coverage. Thanks a lot for your five-star rating and for sharing your experience with us and the community. 💚
I received the policy documents, terms and conditions, and contract PDF immediately after purchasing the travel insurance. This was my first time buying travel insurance, and I really appreciated how quickly everything was provided. Thank you for the prompt and professional service.
Reply from Heymondo Travel Insurance2026-07-30
Hello Chang, we really appreciate you taking the time to share your feedback and we’re so glad you had a positive experience so far!
Please remember that, in case you need assistance during your, trip you can contact the 24 hour travel assistance team on the number that appears in your policy or via the App.
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Manuel Rosa · 1 review · Verified · Experienced 2026-07-16 ·
★★★★★
Lack of help
Lack of help, they hanged up on us twice and did nothing to help us at all. Complete lack of empathy.
Reply from Heymondo Travel Insurance2026-07-31
Hello Manuel,
First of all, we appreciate you sharing your experience. We are sorry to hear about the incident you suffered during your trip and apologise for the situation you mention.
Upon reviewing this, the customer care team has attempted to contact you by phone to explain the outcome and, as they were unable to reach you, they have sent you an email containing a full explanation of your case.
Following a review of the calls, IRIS Global confirmed that they were interrupted due to connection difficulties and were not intentionally ended. Despite these issues, the team was able to register your request.
However, your policy was purchased on 16 July, after your trip had already begun. In these circumstances, a 72-hour waiting period applies before the assistance cover becomes operative. As your request was made on the same day the policy was purchased, it fell within this waiting period and the insurance company was therefore unable to cover the requested assistance.
We would genuinely appreciate the opportunity to speak with you personally. If you would like us to call you, please reply to our email indicating a suitable day and time, within our Customer Care hours of Monday to Friday, from 09:00 to 18:00 (GMT+1), however, travel assistance is available 24/7.
If you prefer, you can contact us via email [email protected] (mailto:[email protected]) or WhatsApp +34 627 283 366 (https://api.whatsapp.com/send?phone=34627283366).
We remain at your disposal.
Best,
Heymondo
Hello Nicola, thank you for leaving a 5-Stars review. We’re here for you anytime!
We are glad to hear that we have been helpful to you in this situation and we hope you get to enjoy your trip safely.
Hello!
Thank you so much for the feedback!
We work hard to keep everything quick, straightforward, and crystal clear. Wishing you smooth and stress-free travels ahead! ✈️
M
Maciej · 2 reviews · Verified · Experienced 2026-07-26 ·
★★★★★
Fast and online
For now, after several messages clarifying the arrangements and details of the policy, everything seems to be fine.A nice welcome, a message summarizing the arrangements - the most important thing is that the policy was activated quickly online.
Reply from Heymondo Travel Insurance2026-07-30
Hello Maciej, thank you for taking the time to share this positive rating! 💚️
D
Diego Cont · 1 review · Experienced 2026-07-27 ·
★★★★★
I had an issue with my insurance
I had an issue with my insurance, and the support team was very helpful and quickly resolved it. Top experience.
Reply from Heymondo Travel Insurance2026-07-30
Hello Diego, thank you for writing a review! We will pass your feedback onto our team, it is our customers who allow us to constantly improve. Thank you again for your comment!
Hi Richard, thank you for sharing your experience! We are delighted to hear that you are pleased with our services and appreciate your kind words. We are always here to help you. 😊
Many thanks for sharing your feedback! We are so glad we could help you find a policy that offers competitive rates, transparent details, and complete protection. We are here for you anytime! 💚
Very intuitive website.. much better than most in the market.
Reply from Heymondo Travel Insurance2026-07-28
Hi Rachit, thank you for your great review!
We are so glad to hear that you found our online platform so user-friendly and superior to other options out there. I will definitely pass on your lovely feedback to the team! 😊
Hi Marty,
Thank you for sharing your feedback! We are delighted that you had such a straightforward experience with our system and find our coverage trustworthy.
We remain at your disposal whenever you need us. 😊
Hello!
Thank you for choosing Heymondo! We are glad to hear that acquiring your policy was a smooth process for you.
We remain at your disposal for anything you need. 😊
I LOVE that your page is super user friendly, immediately visible of what is there and how to buy, simple to use, functional, transparent. I did all in just few minutes or even less. Thank you for that!
Reply from Heymondo Travel Insurance2026-07-23
Thank you for your review! We are glad to hear how intuitive and straightforward our platform is to navigate, making it effortless to secure your coverage in just moments. Our goal is always to keep the process clear and efficient for you. We appreciate your kind words and we're here for you anytime! 😊
Very good service, all questions answered in a very timely and analytical manner, very easy to navigate the site and decide for the program you want.
Reply from Heymondo Travel Insurance2026-07-24
Hi Natassa,
Thank you for sharing your experience! We are delighted to hear that our team provided swift and thorough answers to your inquiries, and that selecting the ideal coverage on our platform was so straightforward.
We are here for you whenever you need us! 🌍
Hi Cosimo,
Thank you so much for taking the time to share your review!
We are thrilled to hear that everything was completely to your satisfaction. Your trust in us is highly appreciated, and we remain at your disposal whenever you need. 😊
Excellent Customer Support Experience with HeyMondo
I purchased HeyMondo international travel insurance for my trip to Antarctica. Fortunately, I never had to use the policy for any medical emergency or incident, but I was very impressed with their customer support.
Due to a change in my travel plans, I needed to cancel the policy I had originally purchased and buy a new one with revised travel dates. For valid reasons, HeyMondo does not allow changes to the dates of an existing policy, as the premium is calculated based on the specific travel period.
The support team was prompt, helpful, and professional throughout the process. My cancellation request was handled quickly, and I received a refund for the canceled policy within just a couple of days. Overall, I had a very positive experience with their service.
Reply from Heymondo Travel Insurance2026-07-21
Hi Mihir,
Thank you so much for sharing your feedback! We are delighted to hear you had such a smooth experience with our team when you needed to update your coverage dates for your journey to Antarctica. Ensuring a swift and professional service, including the quick processing of your reimbursement, is always our priority.
We remain at your disposal whenever you need us! 🌍
l
liv andreea · 3 reviews · Experienced 2026-07-20 ·
★★★★★
Really great support from HeyMondo
Really great support from HeyMondo. We had an emergency with our baby and they had great contact with the hospital, grateful we could focus on our family instead of the administrative things. Easy to contact, and real help.
Reply from Heymondo Travel Insurance2026-07-21
Hi Liv,
We are incredibly glad that we could support you during that stressful moment with your little one. Knowing we managed the coordination with the medical center so you could focus entirely on looking after your family is exactly what we strive for. We want to ensure that bureaucratic procedures never get in the way when you need us most, and that getting in touch is always seamless.
Thank you for sharing your experience with the community! 💚
