糟糕的
我对保险的体验很糟糕，我不会再使用它了。 我没有带笔记本电脑，而且由于事故发生在 Airbnb 上，他们拒绝承担责任或以任何方式帮助我解决这种情况。 我也在日本生病并发生了紧急医疗事故。我连两个小时都等不了，但他们告诉我，我必须等一天，他们在日本的联系人才能告诉我去哪家医院。我不得不叫救护车，因为我实在等不及了。 我必须自掏腰包支付医院费用，并通过 irisglobal.es 链接提交了索赔。直到今天，尽管我发送了所有必需的信息已经过去了40多天，但我仍然没有收到任何更新。 为了获得适当的保险，我支付了海蒙多最昂贵的费用，他们不仅没有以任何有意义的方式帮助我，而且让我深感失望。我觉得我浪费了我的钱，当然，我完全失去了对他们的信任。
Hello Sara, First of all, we would like to thank you for taking the time to share your experience. Additionally, we are sincerely sorry for the difficulties you experienced during your trip. Having reviewed your case, we can confirm that our Customer Care Team has contacted you by phone to review what happened in detail and better understand your experience. As mentioned during the call, our local correspondent was immediately activated in an attempt to locate medical centres that would accept a direct payment guarantee from the insurance company. However, the possibility of coordinating medical assistance through this method depends on local circumstances, the availability of medical facilities and the acceptance of payment guarantees by the healthcare providers involved. As it was not possible at that time to locate a centre able to accept direct payment, you were provided with alternative options so that you could receive medical attention as soon as possible through the reimbursement procedure. The option of waiting until the following day referred solely to the possibility of continuing to search for a medical provider that could accept direct payment, and did not prevent you from seeking immediate medical attention through the reimbursement process should your condition require urgent care. Furthermore, we have confirmed with the insurer that the reimbursement of your medical expenses has already been approved and payment has been issued, so you should receive the funds shortly. With regard to the laptop incident, we are sorry for the inconvenience caused. However, this type of accidental damage caused by third parties outside of a transport provider is not covered under the travel insurance policy, and therefore any claim would need to be directed to those responsible for the incident. We appreciate your comments, as they help us continue improving our services. Should you have any questions or require any further clarification, you may contact our Customer Care Team by email at [email protected], or alternatively via WhatsApp (text messages only) on +34 627 283 366. We would also like to remind you that our Customer Care Team is available Monday to Friday from 09:00 to 18:00 (GMT+1), while our travel assistance team is available 24 hours a day. Kind regards, The Heymondo Team