Hi Kylee,
Thank you so much for your kind words!
We’re thrilled to hear that Noah was able to assist you and provide quick, helpful communication throughout your experience. We truly appreciate you taking the time to share your feedback.
We’ll be sure to pass your kind words along to Noah. It means a lot to our team!
Hi Cleaven,
非常感谢您抽出时间分享您的体验,并将评价更新为5星!我们非常高兴听到我们的客服团队能够倾听您的顾虑并帮助您解决问题。
我们也感谢您对硅胶表带的诚实反馈,以及它在睡眠过程中可能会移动或松开的情况。这样的反馈对我们非常宝贵,我们会确保将您的意见传达给我们的团队,以便我们继续改进设计和整体体验。
最重要的是,我们很高兴能够为您解决问题。再次感谢您给予我们帮助的机会!
I bought a product off HiStrips and I had to send it back as it was not the product I was looking for. After contacting customer support I got in touch with Ryan who is an absolute legend, he helped me through the process and after i found out it was faulty in the package he helped me to get a full refund without having to pay to send it back. We need someone like Ryan at ever shop. Thank you Ryan.
HiStrips 回复2026-08-07
Hi Maxis,
非常感谢您抽出时间分享您的体验以及您的美言。
我们很高兴听到Ryan能够帮助您完成退货流程并为您解决所有问题。提供友好、公平、无麻烦的支持正是我们所追求的,所以知道Ryan给您留下了如此积极的印象真是太好了。
我们一定会将您的反馈转达给Ryan,这对他和我们其余的团队来说都意义重大。
再次感谢您给予我们弥补的机会。我们真诚感谢您的支持,希望未来能再次为您服务。
Misleading.. they claim for a 15min built in timer but the product I received has 10min timer only and no options to turn between 660 and 860… not all LED is lit. This is a knock off china made device.
Also they claim a 5 day deliver but it took almost 20days to arrive from china!
HiStrips 回复2026-08-05
Hi JP,
我们很抱歉听到您的体验让您失望了。
我们已经联系并请求您的订单信息,以便我们能够妥善调查并解决您提出的问题。
一旦我们获得您的订单详情,我们将很乐意与您一起审查所有内容并寻求适当的解决方案。
期待您的回复。
I bought the onyx wrist alarm, and, to be honest, I love it. It was easy to configurate, it does what it has to do very properly. And it also came with two free books. I haven't read them yet, but I think that I will love them. Also, the service with the support where perfect, so nice, and kind.