HiStrips

Hi there, Thank you so much for your wonderful feedback! We’re thrilled to hear that the vibrating alarm band is helping you wake up more smoothly and that keeping your phone away from your bed has been beneficial for your sleep. We really appreciate you taking the time to share your experience with us! 😊

Hi Mark, We’re really sorry for the long delivery time and for the confusion regarding the Red Light Therapy device. We completely understand your disappointment. To clarify, the Red Light Therapy device is water resistant, so it can be brought into the bathroom or shower area. However, it is not waterproof, and we do not recommend placing it directly in the shower or exposing it to direct water pressure, especially around the charging port. We’ve also reached out to you by email so we can assist you directly and properly resolve any concerns with your device. We hope to hear back from you soon. Again, we sincerely apologize for the delivery delay and the confusion caused by the information regarding water resistance. Thank you for your feedback.

Hi Laurie, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving the product and that its compact, portable design makes it easy to take your red light therapy with you wherever you go. We truly appreciate your support! ❤️

Hi Wavy, Thank you so much for this incredible review! ❤️ We’re truly thrilled to hear how much the Onyx Vibration Alarm has helped improve your sleep schedule and that it has made such a meaningful difference for you. It means a lot to know that you’d recommend it to your family, friends, and coworkers. We’re also very happy to hear that you’ve had a positive experience with our customer service and communication. Your kind words genuinely mean a lot to our entire team. Thank you again for your amazing support! 🙏

Hi Jayden, Thank you so much for your wonderful feedback! We’re thrilled to hear that the product is working as expected and helping you wake up each day. We truly appreciate your support and are so glad the Onyx Band is making a difference for you! 😊

Hi Kieran, We’re really sorry for the frustration and disappointment caused by the delay with order #162323. We completely understand your concerns, especially when you’re waiting to receive and test the product. We have already replied to your email directly and are working with you there to resolve the issue and find the best solution for your order. Customer satisfaction is our top priority, and we’re committed to making sure your concern is properly addressed. We sincerely apologize again for the inconvenience and appreciate you giving us the opportunity to make this right.

Hi Meg, We’re really sorry to hear about your experience with the Onyx Band, and we sincerely apologize for the frustration caused by the return process. We understand how disappointing it is when the vibration isn’t strong enough to wake you reliably, especially when you purchased it specifically as an alarm for heavy sleepers. We’re also sorry that it took several email exchanges before you received the return instructions. We’d really like the opportunity to resolve this for you. Please provide your order number or the email address used to place your order here, and our support team will look into your case and help you with the next steps. Customer satisfaction is our top priority, and we’re committed to making this right.

Hi Ollie, We sincerely apologize for the frustration caused by the shipping delay, the concerns with the Onyx Band, and the difficulty you experienced with the return process. Please know that we are here to help and are committed to resolving this issue for you. We have already replied to your previous email thread regarding your order, so please continue the conversation there and we’ll do our best to find a suitable resolution. We truly appreciate you sharing your honest feedback. We understand your disappointment and hope we can have the opportunity to make things right for you.

Hi Gillian, We’re truly sorry to hear about your experience, and we sincerely apologize for the delay, the condition of the Onyx Band you received, and the frustration caused by the communication. We actually reached out to you at the email address you provided here on Trustpilot so we could resolve this directly, but we haven’t received a reply from you yet. Please check your inbox, including your spam or junk folder, as our message may have been filtered there. Rest assured, we’re here to help and would really like the opportunity to make this right for you. Please reply to our email when you find it, and we’ll be happy to assist with the faulty and damaged product and work toward a resolution.

Hi COen, Thank you so much for your wonderful review! We’re really happy to hear that our customer service team was able to help resolve the issue and arrange a replacement for you. It’s also great to hear that the Onyx Band has been working effectively for you and that you’re able to wake up without disturbing your partner. That’s exactly the experience we hope to provide! We truly appreciate your kind words and support. 😊

Hi Honor, Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying how compact and easy to use the device is, especially for travel. It’s great to hear that you’re already noticing a difference in puffiness. We truly appreciate your recommendation and support!

Hi Yimmy, Thank you so much for your kind review! We’re really happy to hear that you’re enjoying the product. We truly appreciate your support and taking the time to share your feedback with us.

Hi Hannah, Thank you so much for your fantastic review! We’re so happy to hear that the nose strips are helping your boyfriend sleep peacefully and that the Onyx Alarm is helping you wake up in the morning. 😊 We really appreciate you choosing HiStrips and sharing your experience!

Hi Sinan, Thank you so much for your thoughtful and detailed review! We’re really happy to hear that the Onyx Band has become a reliable part of your morning routine. We especially appreciate you sharing your experience with the adjustment period and the tips that helped you get the best results. Using all three alarms and wearing the band snugly can definitely make a difference while getting used to the vibration. Thank you again for giving the Onyx Band a chance and for sharing your experience with others. We truly appreciate your support! 😊

Thank you so much, Cayla! We’re really glad to hear you’re enjoying the product and that it stays comfortably in place. It’s great to know it’s working well for you and giving you the results you were looking for. We really appreciate you taking the time to share your experience with us!

Hi Emma, We’re really sorry to hear about your experience and apologize for the frustration caused. We respond to support emails daily, and we’re sorry if you haven’t received a reply from our team. We’d really like the opportunity to look into this and resolve the issue for you. Please provide your email address and order number here, and we’ll check your case and assist you directly. Thank you, and we hope to hear from you soon.

We’re sorry to hear about the delay and the trouble you’ve had getting an update. We’d definitely like to look into this and get it sorted for you. Could you please send us your order number and the email address used when placing the order? We’ll check the shipment status and see what’s going on with the Royal Mail tracking.

Jenny, thank you for the thoughtful review. We’re glad Jay was able to help turn a frustrating order experience into a positive one. We appreciate you recognizing the personal support and effort that went into getting things sorted. It means a lot to the team.

Thank you so much, Adam! We’re really glad we could get a replacement sorted out for you and that you’re enjoying the Onyx. We really appreciate you giving us the chance to make things right, and it means a lot to hear that you had a good experience with our support team. Thanks for the kind words and for taking the time to share your experience with HiStrips!

Hi Konstantinos, Thank you so much for the thoughtful review. We really appreciate you taking the time to share your experience and your perspective on what we’re trying to build with HiStrips. It means a lot to know that you see the value behind the product and the idea of creating something that genuinely helps people in their everyday lives. Thanks again for your support, and we hope you continue enjoying your HiStrips!