HiStrips

Hi Kylee, Thank you so much for your kind words! We’re thrilled to hear that Noah was able to assist you and provide quick, helpful communication throughout your experience. We truly appreciate you taking the time to share your feedback. We’ll be sure to pass your kind words along to Noah. It means a lot to our team!

Hi there, We're truly sorry to hear that the Onyx Band didn't meet your expectations, especially after giving it a full two weeks of use. We completely understand how frustrating it must have been if the vibration wasn't strong enough to wake you. Please rest assured that we're here to help and would appreciate the opportunity to make this right. Vibration sensitivity can vary from person to person, but if your unit is unusually weak or isn't functioning as expected, we'd be happy to look into it and see what solution we can offer. If you still have any details about your order, please reach out to us at [email protected] with your order number. Our support team will be happy to review the situation and assist you further. We sincerely apologize for the experience and appreciate you taking the time to share your feedback. We take comments like this seriously and will continue working to improve both our products and customer experience.

Hi Cleaven, Thank you so much for taking the time to share your experience and for updating your review to 5 stars! We’re really happy to hear that our customer service team was able to listen to your concerns and help resolve the issue for you. We also appreciate your honest feedback about the silicone strap and how it can move or come loose during sleep. Feedback like this is very valuable to us, and we’ll make sure your comments are shared with our team as we continue working to improve the design and overall experience. Most importantly, we’re glad we were able to make things right for you. Thank you again for giving us the opportunity to help!

Hi Toby, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the Onyx Band to be a quality, well-made product, and we're especially grateful for your kind words about our customer service. It means a lot to us to know that Ryan was able to provide helpful and supportive service, even though the product ultimately wasn't quite the right fit for you. We truly appreciate you giving the Onyx Band a try and, most of all, for still recommending HiStrips to others. Your feedback means a great deal to our entire team. Thank you again for your trust and support!

Hi Sean, Thank you so much for taking the time to leave such a thoughtful review! We're sorry to hear that the product ultimately didn't meet your expectations, but we're incredibly grateful that Felix was able to make your customer service experience a positive one. We'll absolutely make sure Felix receives your kind words and recognition. It's wonderful to hear that he took the time to listen to your concerns, explore possible solutions, and, most importantly, understand when those solutions weren't working for you rather than continuing to put you through unnecessary troubleshooting. We truly appreciate your honesty and your recognition of our support team. Even when a product isn't the right fit, we want every customer to feel heard, respected, and properly supported. Thank you again for giving HiStrips a try and for your kind words about Felix! 🙏

Hi Maxis, Thank you so much for taking the time to share your experience and for your kind words. We're delighted to hear that Ryan was able to help you through the return process and resolve everything for you. Providing friendly, fair, and hassle-free support is exactly what we strive for, so it's wonderful to know Ryan made such a positive impression. We'll be sure to pass your feedback along to Ryan, it will mean a lot to him and the rest of our team. Thank you again for giving us the opportunity to make things right. We truly appreciate your support and hope to serve you again in the future.

Hi Tre, Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear that you had a positive experience and that Felix was able to support you with empathy and understanding throughout the process. Providing caring and helpful customer service is something we truly strive for, so your kind words mean a great deal to both Felix and our entire team. We're sorry to hear you had to return one of your Onyx Alarms due to personal circumstances, but we're glad we could make the process as smooth and stress-free as possible. Thank you again for your trust and support. We truly appreciate your feedback and hope you enjoy your Onyx Alarm!

Hi Sven, Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that ordering was easy, your delivery arrived quickly, and that setting up your Onyx Vibration Alarm only took a few minutes. It's especially great to know that it has become both your daily alarm and your everyday watch, that's exactly what we designed it for! Your recommendation means so much to our entire team, and we're truly grateful for your support. Thank you again for choosing HiStrips. We hope your Onyx Band continues to serve you well, and if you ever need anything, we're always here to help.

Hi Khương, Thank you so much for your wonderful review! We're delighted to hear that the Onyx Band's vibration worked well for you and that you had a great experience with our support. I'll be sure to pass your kind words along to Felix, he'll be very happy to hear your feedback. Your recommendation truly means a lot to us and helps other customers feel more confident when choosing our products. Thank you again for your support, and if you ever need anything in the future, we're always here to help.

Hi JP, We're sorry to hear you were disappointed with your experience. We've already reached out and asked for your order information so we can look into this properly and resolve the concerns you've raised. Once we have your order details, we'll be happy to review everything with you and work toward a suitable resolution. We look forward to hearing from you.

Thank you so much for your kind words, Oliver! We're thrilled to hear you're enjoying your Onyx Wrist Alarm and that it was easy to set up. It's great to know it's doing exactly what you hoped for, and we're glad you had a positive experience with our support team as well. We hope you enjoy the free e-books when you get the chance to read them. Thanks again for your support, and we truly appreciate you taking the time to share your experience!

Hi Gigi, Thank you so much for your kind words! We're so happy to hear you're enjoying your purchase and that it's become part of your daily routine. We really appreciate you taking the time to share your experience. Thanks for being part of the HiStrips family! 🙌

Hi Arthur, Thank you so much for your kind words! We're really happy to hear you're enjoying your panel and that you're pleased with the quality. It means a lot to us that you took the time to share your experience. We hope it continues to serve you well! Thanks again for your support!

Hi Mathew, We're sorry to hear about your experience and understand your frustration. We've already reached out to you via email and will continue working with you there to get this resolved as quickly as possible. Our team is reviewing your case and we'll make sure we find a fair solution. Thank you for your feedback, and we appreciate the opportunity to make things right.

Hi Nicole, Thank you so much for taking the time to leave such a thoughtful review! We're so glad Noah was able to make the return process quick and easy. We know mistakes happen, especially with everything that comes with getting a child ready for college, so we're happy we could help take one thing off your plate. We hope your son finds the Onyx to be a great fit for college life and that it helps him wake up without disturbing his roommate. Thanks again for your kind words and for choosing HiStrips. We truly appreciate your support and wish your son all the best as he starts this exciting new chapter!

Thanks so much for sharing your experience, Sckyve! We’re really happy to hear that the Onyx has been helping you, especially as a deep sleeper. That’s exactly why we created it, to give people a more reliable way to wake up when traditional alarms aren’t enough. We really appreciate your recommendation and hope the Onyx continues to help make your mornings a little easier!

Hi Belly, Thank you so much for your wonderful review! 😊 We're delighted to hear that Felix was able to respond quickly and help update your order so both you and your wife could get an Onyx Band. Providing fast, helpful support is something we always strive for, so it's great to know we could make the process smooth for you. We truly appreciate your kind words and your support. We hope you both enjoy your Onyx Bands and that they help you wake up feeling refreshed each morning! Thank you for choosing HiStrips! 💙

Hi Slayden, Thank you so much for taking the time to share your experience! 😊 We're so happy to hear that the Onyx Band has been working exactly as advertised and has helped make your mornings more peaceful. We completely understand being a little skeptical at first, so it means a lot to know it earned your trust. We also really appreciate your understanding regarding the shipping delay. While unexpected weather and carrier delays can sometimes affect delivery times, we're grateful for your patience. Thank you again for your recommendation and for choosing HiStrips. We hope your Onyx Band continues to help you wake up feeling refreshed every morning! 💙

Hi Sara, Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your Red Light Panel and that our team was able to help quickly when your silicone sleeve was damaged. We'll be sure to share your kind words with Ryan. I'm sure he'll be thrilled to know his support made a difference. It's also fantastic to hear that you're happy with the brightness of the panel, as well as the quality of the stand and the overall design. Your feedback truly means a lot to us. Thank you again for choosing HiStrips and for taking the time to share your experience. If you ever need anything in the future, we're always here to help!

Thank you so much for your amazing review, Evren! We're thrilled to hear you're enjoying the product and we're glad you even loved the smell when you opened the box! 😊 A huge thank you as well for the kind words about Felix. We'll be sure to pass along your feedback to him, I'm sure it'll make his day to know he was able to help. We truly appreciate your support and hope you continue to enjoy your HiStrips products. If you ever need anything, we're always here to help!