Well, they absolutely made up for the lack of communication and product issues by reaching out once they saw this review.
You can rely on them for customer support after all.
It’s nice to know some companies are still willing to go above and beyond when a customer has issues.
Reply from HiStrips2026-06-25Hi Sean,
We're very sorry to hear about your experience, and we sincerely apologize for the frustration caused by both the delay and the difficulty you encountered with the product.
Thank you for taking the time to share your feedback. We understand how disappointing it can be to wait for an order and then find the setup process more complicated than expected.
We have replied to your email and have already addressed your support request.
Our team is here to help resolve this for you, whether that means assisting with setup, arranging a return, or finding another suitable solution. Your satisfaction is very important to us, and we would appreciate the opportunity to make things right.
We hope to hear from you soon so we can continue assisting and reach a resolution that you're happy with.