HiStrips

Hi there, Thank you so much for your wonderful review! 😊 We're thrilled to hear that both our nasal strips and the Onyx Wrist Alarm have had such a positive impact on your sleep. It's especially rewarding to know you've been tracking your sleep with your Oura Ring and noticed a clear improvement after using our products. We're also delighted to hear that our nasal strips stood out compared to the others you've tried. Knowing they provide both reliable performance and are gentle on your skin means a lot to us, as that's exactly what we strive for. Thank you again for taking the time to share your experience and for recommending HiStrips. Your feedback truly means a great deal to our team, and we're grateful to be a small part of helping you get better sleep. Wishing you many more restful nights! 💙

Hi there, We're very sorry to hear about your experience, and we sincerely apologize that the product did not meet your expectations. We understand your frustration regarding the return shipping policy, and we're sorry that it left you feeling disappointed. Your feedback is important to us, and we'll share it with our team as we continue looking for ways to improve both our products and our customer experience. We want you to know that we're here to assist you and will do our best to resolve your concern in your favor. We've already requested your order number and email address so we can locate your order, review your case, and provide the best possible solution. Please rest assured that we're committed to helping you. Once we receive your details, we'll get back to you as quickly as possible and work with you to find a resolution.

Hi Frances, Thank you so much for taking the time to share your experience and for your thoughtful review. We're delighted to hear that the Onyx vibration watch has been effective in waking you up and that you found it easy to set up. At the same time, we're very sorry that you lost your watch due to the band unclipping. We completely understand how disappointing that must have been. We also want to thank you for bringing the band security issue to our attention. Feedback like yours is incredibly valuable, and we're already working on improving the band design in future production runs to make it more secure. It means a great deal to us that you were happy with the support you received from Felix. Providing the best possible customer service is one of our top priorities, and we're glad we could offer a solution that helped. Thank you again for your kind words, your recommendation, and for giving us the opportunity to make things right. We truly appreciate your support and look forward to serving you again in the future. Best regards,

Hi J, Thank you so much for your kind words and for taking the time to leave us a review! 😊 We're truly grateful for your patience and understanding while your order is on its way. It means a lot to hear that our communication and support have made a positive impression. We can't wait for your Onyx Band to arrive either, and we hope it exceeds your expectations! If you have any questions or need any assistance once it arrives, please don't hesitate to reach out. We're always here to help. Thank you again for your support and for choosing HiStrips. We hope you enjoy your Onyx Band! 💙

Hi Veronica, Thank you so much for taking the time to share your experience! It's great to hear that the handheld design has made it easier for you to use the panel consistently. We're also really glad to know you're happy with it and that you've already recommended it to a friend. That means a lot to us. We truly appreciate your support and your kind words. Thanks again for choosing HiStrips!

Hi Daria, Thank you so much for your wonderful 5-star review! We're so happy to hear that the nasal strips have helped reduce your husband's snoring and that the Silent Alarm Bracelet has made it possible for you to wake up without disturbing anyone. It's great to know that both products are making such a positive difference in your sleep. Hearing that you can finally enjoy a peaceful night's sleep means a lot to our team. Thank you for choosing HiStrips and for taking the time to share your experience with others. Wishing you both many more restful nights!

Hi Lesley Anne, Thank you so much for your lovely review! We're delighted to hear you're enjoying your Red Light Therapy Panel so far. It's great that you're already finding the warmth comforting, and we hope you continue to notice even more benefits over time. We're also really pleased to hear that you've had a positive experience with our support team. Providing quick and helpful service is something we genuinely care about. Thank you again for your recommendation and for choosing HiStrips. We truly appreciate your support!

Hi there, Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear that you had a positive experience with both our support team and your Onyx Band. It's great to know we were able to resolve the delivery issue quickly and that you're enjoying the watch's design, comfort, and ease of use. We also really appreciate your understanding of how the Onyx Band is intended to be used. Your comments about maintaining good sleep habits alongside using the watch are very helpful and provide great context for other customers. Thank you again for your support and for choosing HiStrips. We hope your Onyx Band continues to serve you well, and if you ever need any assistance, we're always here to help.

Hi Tommy, We're sorry to see your review and completely understand your concern. We've just reached out to you via email with an update on your order. Your parcel has already been dispatched and is currently in transit with the carrier. We hope you'll have a chance to check our email, and if you have any questions at all, just reply to it. We're always happy to help.

Hi Dylan, Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our customer support and that you're happy with the quality of our products. Your recommendation truly means a lot to us and motivates our team to continue providing the best service and products possible. Thank you again for your support and for choosing HiStrips. If you ever need anything in the future, we're always here to help.

Hi Pat, Thank you for updating your review. We're truly sorry that your order didn't arrive in time for your race. We understand how disappointing that must have been, especially when timing was so important. We're glad we were able to resolve the issue by processing your refund and allowing you to keep the nasal strips once they arrived. We also appreciate your honest feedback regarding the delivery timeframe. Your comments have been shared with our team, and we're continuously working to improve our shipping experience so that it better matches our customers' expectations. Thank you again for your patience and understanding, and we wish you all the best.

Hi there, Thank you so much for taking the time to write such an incredible review. We're truly honored to hear how much the Onyx Band has helped you manage your busy schedule and made such a positive difference in your daily routine. Stories like yours are exactly why we created the product, and it means so much to know it's helping you wake up without disturbing those around you. We're also sorry to hear about your cat turning the band into a new toy! 😄 While that was certainly an unexpected accident, we're very glad we were able to help get everything sorted out. A special thank you as well for your kind words about Ryan. We'll be sure to share your feedback with him, he'll be absolutely thrilled to know he made such a positive impression. Providing fast, friendly, and helpful support is something we genuinely strive for, and your recognition means a great deal to our entire team. Thank you again for your trust, support, and recommendation. We truly appreciate you being part of the HiStrips community, and we're always here if you ever need anything. Wishing you continued success with both of your jobs and many more stress-free mornings!

Hi Kristoph, Thank you so much for taking the time to share your experience and leave us a review! We're really happy to hear that the Onyx Band is working well for you as a light sleeper. That's exactly the type of experience many of our customers have. Using a backup alarm on Mondays is also a great idea while you're continuing to build confidence with the band. Many users find that using all 3 alarms, spaced about 10–15 minutes apart, helps improve reliability, especially during the adjustment period. Thank you again for your support and honest feedback. We truly appreciate it, and we hope the Onyx Band continues to serve you well!

Hi Markos, Thank you so much for taking the time to share your experience and for your wonderful review! We're truly delighted to hear that HiStrips has made such a noticeable difference in both your sleep and your training. Knowing that our nasal strips have helped you during marathons and provided better rest despite living with a deviated septum means a great deal to us. Your feedback is incredibly encouraging for our team, and we're grateful that you chose to share your experience with others. Thank you again for your support and recommendation, we wish you continued success with your training and many more restful nights ahead!

Hi Sarah, We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We monitor and respond to our emails every day, so we'd really like to investigate what happened in your case and understand why you didn't receive a response. Rest assured, we're here to help resolve this and find out exactly what happened with your order. We've already requested your information. Could you please provide your order number and the email address you used to place the order? Once we have those details, we'll investigate your case immediately and work with you to find the best possible resolution. We appreciate the opportunity to make this right and look forward to hearing from you.

Hi Arjun, Thank you for your honest review and for giving the Onyx Band a try. We're sorry to hear that the vibration wasn't strong enough for your needs. Since everyone responds differently to vibration alarms, we understand that they may not be the right solution for every sleeper, especially heavier sleepers. That said, we're truly grateful for your kind words about our customer support. It means a lot to our team that, despite the product not meeting your expectations, you felt well taken care of. Thank you again for your feedback and recommendation. We genuinely appreciate your support, and if there's ever anything else we can help you with, please don't hesitate to reach out.

Hi there, We're really sorry to read this. Based on what you've shared, it sounds like your emails may have been overlooked, and we sincerely apologize for that. We definitely don't want anyone waiting that long for a response. We're more than willing to help get this sorted for you. Could you please send us here your order number, that'll allow us to locate your request right away and look into what happened. Once we have your order details, we'll do everything we can to get this resolved as quickly as possible. We appreciate you bringing this to our attention and hope we can turn this experience around.

Hi Leopold, We've just replied to your email with a full update regarding your order and refund. We're sorry for the lack of communication surrounding the delay. We've explained what happened and the steps we've taken to resolve everything. We hope you'll take a moment to read our email, and if anything is still unclear, just reply directly. We'll be happy to help.

Hi Ann, Thank you so much for your wonderful review! 😊 We're delighted to hear that you had such a great experience with us. I'll be sure to pass your kind words along to Felix, I'm sure they'll really appreciate the recognition. Providing helpful support and a great experience for our customers is always our goal, so it's fantastic to know we were able to meet your expectations. Thank you again for your support, and we hope to serve you again in the future!

Hi Aris, Thank you so much for your wonderful review! 😊 We're so happy to hear that our communication was helpful and that you've had a positive experience with HiStrips. Your kind words truly mean a lot to our team and motivate us to continue providing the best support we can. Thank you again for your support and for taking the time to share your experience. If you ever need anything in the future, we're always here to help.