HiStrips

Hi Mike, Thanks for taking the time to leave your review. We're sorry to hear both about your experience with the product and the shipping delay. We've just sent you an email so we can work with you directly to make this right. Please have a look in your inbox when you have a moment, and we'll do everything we can to find a fair resolution. We look forward to hearing from you.

Hi Emily, Thank you so much for taking the time to update your review. While we're sorry that the Onyx Wrist Alarm wasn't the right fit for your needs as a deep sleeper, we're truly grateful that you gave us the opportunity to make things right. Providing prompt and fair support is very important to us, so it means a lot to hear that you were happy with the way your case was handled. We genuinely appreciate your kind words about our customer service and your willingness to update your experience. Feedback like yours helps other customers understand that, even when a product isn't the perfect fit, we'll always do our best to resolve the situation fairly. Thank you again for your understanding and support. We wish you all the best, and if we can ever help you in the future, please don't hesitate to reach out.

Hi Will, Thank you so much for your wonderful review! We're delighted to hear that you've had a great experience with our customer support. Your kind words truly mean a lot to our team. As for the Onyx Band, we hope that with a little more time your body continues to adapt to the vibration pattern. Many deep sleepers find that using all three alarms and giving themselves a week or so helps improve their response. Thank you again for your support and for choosing HiStrips. If you ever need any assistance or have any questions, we're always here to help. We hope the Onyx Band becomes an even more reliable part of your morning routine!

Hi Marti, Thank you so much for taking the time to share such a thoughtful and honest review. We're delighted to hear that you were impressed with the quality of the Onyx Band and found it comfortable and easy to set up. While we're sorry it wasn't able to wake you despite trying all of the recommended adjustments, we truly appreciate you giving it a fair chance. Sleep sensitivity to vibration can vary from person to person, and we understand that it may not be the right solution for everyone. Our goal is always to work with our customers to find the best possible outcome, so we're glad we could help you reach a solution that worked for you. Thank you as well for your kind words about Jay. We'll be sure to share your feedback with him, it will mean a great deal. We sincerely appreciate your recommendation and your trust in our customer support. Wishing you all the best, and thank you again for choosing HiStrips!

Hi Brian, Thank you so much for taking the time to share your experience with us! We're delighted to hear that, although there was a small shipping hiccup, our team was able to resolve it to your satisfaction. Your patience and understanding truly mean a lot to us. It's also fantastic to hear that the Nasal Strips have made such a positive difference for your breathing. We designed them to provide a secure, comfortable fit, even during exercise and heavy sweating, so it's great to know they're performing well for you. We hope you enjoy trying our Mouth Tape as well, and we truly appreciate your support and recommendation. Thank you again for choosing HiStrips, we're always here if you ever need anything!

Hi Jorn, Thank you so much for taking the time to share your experience! We sincerely apologize again for the shipping delay, and we really appreciate your patience and understanding while your order was on its way. We're delighted to hear that your first impressions of the Onyx Band have been positive, that you found it easy to set up, comfortable to wear throughout the night, and that you're happy with the overall quality. Thank you as well for your kind words about Jay. We're glad we were able to keep you informed throughout the delivery process. We hope the Onyx Band continues to work well for you over the coming days and weeks. If you ever have any questions or need assistance, please don't hesitate to reach out, we're always here to help. Thank you again for choosing HiStrips, and we wish you many restful nights ahead!

Hi George, Thank you so much for your wonderful review! 😊 We're delighted to hear that you're happy with both our products and our customer service. Your kind words truly mean a lot to us. I'll be sure to pass your compliments on to Jay, I'm sure he'll be thrilled to know he was able to help. We're always happy to assist, and we're glad we could get everything sorted for you. Thank you again for your support. We look forward to serving you again in the future!

Hi Stuart, We're really sorry to hear about your experience. Delays, missing items, and having to repeatedly reach out to support just to get things sorted isn't the experience we want anyone to have, and we completely understand your frustration. We'd really appreciate the chance to look into this properly and make things right. Please send us your name, the email address used for your order, and your order number either here on Trustpilot or by emailing us at [email protected]. Once we have those details, we'll review everything and work with you to find the best possible resolution. Thank you for taking the time to leave your feedback. We genuinely appreciate it, and we hope to have the opportunity to turn this experience around.

Hi Ivan, We're really sorry to hear about your experience, and we completely understand why you'd be frustrated. We'd really appreciate the chance to look into this properly and get it sorted for you. Please send us your name, the email address used for your order, and your order number by emailing us at [email protected]. Once we have those details, we'll review everything and work with you to resolve this as quickly as possible. Thanks for bringing this to our attention. We hope you'll give us the opportunity to make things right.

Hi Hannah, We're truly sorry to hear about your experience, and we sincerely apologize if you haven't received our replies. Please know that we respond to customer emails every day. If you haven't seen a response from us, we kindly recommend checking your spam or junk folder, as sometimes our emails can be filtered there. We've also reached out to you here on Trustpilot and requested your order details. If you could please provide them, we'll be happy to look into your case, assist you properly, and work toward resolving the issue as quickly as possible. Rest assured, we're here to help and will do everything we can to make this right. We look forward to hearing from you.

Hi Jim, Thanks so much for taking the time to leave such a thoughtful review. I love that you mentioned how it's helped with both shift work and not waking your wife. That's exactly the kind of situation the Onyx was designed for, so it's great to hear it's made such a difference for you. It's also nice to hear your thoughts on the single-button controls. We know they can seem a little unusual at first, so it's great that you found them intuitive once you got used to them. Thanks again for giving us a chance despite your initial skepticism. We're really happy the Onyx turned out to be worth the investment, and we hope it keeps making those early mornings and night shifts a little easier.

Hi Rich, We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. We have already replied to your email and hope you've received our message. Please know that we're here to resolve this for you and will do everything we can to make things right. We're currently waiting for your reply so we can continue assisting you and provide the best possible solution. Thank you for giving us the opportunity to help, and we look forward to hearing from you soon.

Hi Rabia, We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We have already reached out to you by email and hope you've received our message. We're committed to resolving your concerns, whether it's regarding the device or the subscription, and we're here to help find the best solution for you. We're currently waiting for your reply so we can assist you further and make this right. Thank you, and we hope to hear from you soon.

Hi Daragh, Thanks so much for your review! 🖤 I'm really glad Ryan was able to help resolve the issue and get those replacement packs arranged for you. We'll make sure he sees your kind words, he'll be delighted to know his support made a difference. We really appreciate you giving us the opportunity to make things right. If you ever need anything else, just let us know. We're always here to help.

Hi Fidde, Thank you so much for your wonderful review! We're thrilled to hear that everything went great and that you had a positive experience with us. Your support truly means a lot to our team. We hope you continue enjoying your order, and if you ever need any assistance, we're always here to help. Thank you again for choosing HiStrips!

Hi Eliza, We're truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we strive to provide, and we completely understand why you feel disappointed. We'd genuinely love the opportunity to help make this right. One thing we'd really like to understand is your comment about waiting weeks for replies, as this is not our normal response time. Our support team works hard to respond to customer emails every day, so we'd like to investigate what happened in your case and why your messages weren't handled as expected. Rest assured, we're here to help resolve this in your favor. We've requested your order information through Trustpilot. Once you provide it, we'll reach out to you directly, review your case thoroughly, and do everything we can to reach a fair resolution. Again, we're very sorry for your experience, and we hope you'll give us the opportunity to make this right.

Hi Trokil, Thank you so much for taking the time to leave us such a wonderful review! We're delighted to hear that our support team was able to resolve your shipping issue quickly. Providing fast and helpful assistance is always our goal, so it's great to know we could help. Your kind words truly mean a lot to our team and motivate us to continue providing the best service possible. Thank you again for choosing HiStrips. If you ever need anything in the future, we're always here to help.

Hi Cristal, Thanks for taking the time to leave a review, even though it's not the experience we wanted you to have. Have you already reached out to us at [email protected]? If not, we'd really like the chance to help. From what you've described, it sounds like something we should be able to look into together. We've also sent a request through Trustpilot asking for your contact details. If you could fill that out, we'll get in touch with you directly and work on getting this resolved. Hopefully we'll be speaking with you soon.

Hi Stevie, We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been. Please know that we're here to help and would really like the opportunity to investigate what happened with your order. In some cases, carriers may incorrectly mark a parcel as delivered or deliver it to a nearby location, and we'd like to look into this for you. Please contact us at [email protected] with your order details so we can properly investigate the shipment, help locate your package, and, if necessary, arrange an appropriate resolution. Customer satisfaction is very important to us, and we'll do everything we can to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to make things right. We look forward to hearing from you.

Hi Angel, Thank you so much for your wonderful review and for taking the time to share your experience with us! We truly appreciate your patience throughout the shipping delay and your understanding that it was caused by the carrier. Your kind words about our support team mean a great deal to us. We'll be sure to share your feedback with them, they'll be delighted to know they made a positive difference. We're also glad we were able to quickly assist with the issue you experienced and arrange a replacement for you. Providing prompt and helpful support is something we strive for with every customer. Thank you again for your recommendation and for giving us the opportunity to make things right. We hope you enjoy your replacement, and if you ever need anything in the future, please don't hesitate to reach out. We're always here to help! 😊