HiStrips

Hi Carlos, Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you’re enjoying the Onyx Alarm and that you found it comfortable and easy to set up. We’re especially happy to hear that you got used to the vibration after a few days and that it’s helping you wake up without the crankiness you experienced with your phone alarm. That’s exactly the experience we hoped to create! We’re also sorry about the missing charger in your package, but we’re glad Felix was able to help resolve the issue quickly and easily. We really appreciate your patience and understanding. Thank you again for your kind words and for choosing HiStrips! ❤️

Hi Alice, Thanks for sharing your experience. We’re glad to hear the strips have been working well for you during sleep and everyday use, but we’re sorry they haven’t stayed on during workouts when you need them most. We’d like to look into this personally and see what we can do to help. If you haven’t already, please reach out to us at [email protected] with your order number or the email address you used when placing your order. That’ll allow us to locate your purchase and work on a solution with you directly.

Hi Randi, Thank you so much! We’re thrilled to hear that you’re happy with your Red & Infrared Light Panel and that you’ve been enjoying its versatility. It’s wonderful to hear that you’ve found it useful after your hikes and for your hands as well. We really appreciate you taking the time to share your experience with us. Thank you for choosing HiStrips! ❤️

Hi Sydney, Thank you so much for your kind review! We’re really sorry that your first Onyx Band didn’t work, but we’re very happy that we were able to get everything resolved for you. It’s wonderful to hear that your replacement is working great and that you had a positive experience with our support team. We truly appreciate your patience and for giving us the opportunity to make things right. Thanks again for choosing HiStrips! 😊

Hi Nevin, Thanks for taking the time to share such a detailed review. We’re sorry the vibration strength hasn’t met your expectations, especially since waking you without a loud alarm was the main reason you purchased the Onyx. We’d really like the chance to look into this properly and see whether there’s an issue with your particular unit or another way we can help. Could you please send us your order number or the email address you used when placing the order? That’ll allow us to locate your purchase and reach out to you directly to work on a solution.

Hi Nagib, Thanks so much for the review! We’re glad you gave us a shot and that you’re enjoying the portable red light device. Having something you can take anywhere without being tied to an outlet is definitely one of the best parts. We really appreciate you sharing your experience.

Hi Comro, We’re really sorry to hear that the Onyx Band didn’t wake you up and that it didn’t meet your expectations. With vibration-based alarms, some people do need a little time for their body to adjust to the vibration as a wake-up signal. However, we also understand that results can vary, especially for very deep sleepers. We’d really like the opportunity to resolve this for you. We’ve already requested your order number and email address so our support team can contact you directly and look into your experience. We’re committed to making this right and finding the best solution for you. Thank you for giving us the opportunity to help.

Hi Tom, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found the product easy to use and that our service was helpful. Your kind words and support mean a lot to our team! Thank you for choosing HiStrips! 😊

Hi Zubaida, Thank you so much for your wonderful review and recommendation! 😊 We’re thrilled to hear that you’re enjoying the Onyx Band and find it to be an amazing and smart device. We really appreciate your feedback about having an app for setting alarms and adjusting settings. We’ll be sure to pass this suggestion along to our product team as we continue improving the Onyx Band. Thank you again for your support and for recommending us! 🙏

Hi Julian, We’re sorry to hear about the frustration with your delivery. We’ve already contacted you directly through email and informed you that, according to the latest tracking update, your order has been marked as delivered. Please reply to our support email so we can assist you properly and investigate the situation with you. We’d be happy to help resolve this and make sure you receive the assistance you need.

Hi David, We’re really sorry about the delays and your experience with the Onyx Band. We completely understand your concerns about the strap and overall build quality, and we truly appreciate you taking the time to share this feedback. We’re glad to hear that our support team was able to assist and offer a replacement or refund. Your feedback about the strap mechanism is especially valuable, and we’ll make sure it’s shared with our product team as we continue improving the Onyx Band. Thank you again for giving HiStrips a try and for recognizing our support team’s efforts. We really appreciate it.

Hi David, We’re truly sorry to hear that the Onyx Vibration Alarm didn’t meet your expectations, especially regarding the vibration strength and the delay with your shipment. We take your feedback seriously and would really like the opportunity to resolve this for you. We’ve already reached out to you directly by email regarding your order. Please reply to our support email so we can look into your concerns and find a suitable solution for you. We hope to hear back from you soon and make this right.

Hi Dougal, Thank you so much for your thoughtful review! We’re really glad to hear that, despite the shipping issues, our customer support was able to make the experience easier for you. We’ll be sure to pass your kind words along to Felix, we’re happy to hear he was able to assist you throughout the delay. Most importantly, we’re thrilled that your Onyx Band arrived and is working well for you! We truly appreciate your patience, understanding, and support. Thank you for choosing HiStrips!

Hi Stefan, Thank you so much for your kind review! We’re glad to hear you’re enjoying the compact size and convenience of our Red light device. 😊 We really appreciate you taking the time to share your experience with us, and we’re happy to know it’s proving useful for you!

Hi Noort, We’re very sorry to hear about your experience with the Onyx Vibration Alarm and, especially, the difficulty you had trying to reach our support team. We sincerely apologize for the issue with our Support page and the “Contact Us” button. We understand how frustrating it is to look for help and be redirected back to the top of the page instead of being able to contact someone directly. This is not the experience we want for our customers. Please know that we are here to help and resolve your issue. For the quickest assistance, please continue communicating with us through our email support, where our team can review your order and provide personalized troubleshooting or arrange the appropriate resolution. We also appreciate you bringing the Support page issue to our attention so it can be reviewed and corrected. Again, we sincerely apologize for the inconvenience and frustration. We hope we have the opportunity to assist you properly and resolve your concern.

Hi there, I’m truly sorry to hear about your experience, and I sincerely apologize for the frustration caused by the delayed responses and the difficulty you experienced with your order. We take feedback like this seriously. We monitor our support emails every day, so we would really like to understand what happened in your particular case and review the communication history properly. Our goal is to help you and resolve your issue, not leave you feeling that you had to repeatedly reach out without receiving the assistance you needed. We’ve requested your order number and the email address used to place the order so we can locate your order and review your previous messages. Once we have those details, we’ll be able to investigate what happened with the cancellation request, the processing time, and the return situation and work toward an appropriate resolution. Again, I’m very sorry that your experience did not meet the level of service we aim to provide. We appreciate you bringing this to our attention, and we genuinely hope we can make this right for you.

Hi there We’re sorry to hear about your experience. We’d really appreciate the opportunity to understand what went wrong and try to turn this around for you. If you could share your order number or email address through our request here, our support team will look into this and do our best to get things sorted for you. We hope to hear from you soon.

Thank you so much for sharing this, Judah. We’re thrilled to hear that Onyx has helped you reclaim your mornings and start your days feeling more in control. That’s exactly what we hoped it would do. Wishing you many more mornings where you can truly seize the day! 🙌

Hi there, We’re truly sorry to hear about your experience and the delay with your delivery. We completely understand how frustrating it must have been to wait over a month for your order. Please rest assured that we’re here to help and would really appreciate the opportunity to look into this and make things right. Could you please provide your order number and the email address used for the purchase here? Once we have those details, we’ll check your order and do our best to resolve the issue in your favor. We sincerely apologize again for the poor experience and hope we can turn this around for you.

Hi Annalisa, Thank you so much for taking the time to share such a thoughtful review. We’re really glad to hear you’re loving the Sleep Mask and that it’s become part of your bedtime routine. We also truly appreciate your kind words about our customer service. It means a lot to know that we were able to make the process easier, especially when the Onyx wasn’t quite the right fit for you. I’ll be sure to pass your lovely feedback along to the team. Thank you again for your support and recommendation!