HIX.AI

Fraud and Scam. Continuous Billing

i got billed for the next month and i have been requesting a refund and they don't respond to their emails. the service is rubbish with a very horrible English when humanizing the word. best advice, don't use them or read sentences very well else, you're doom.

Tee Anne澳大利亚 · 写过 1 条评价 · 体验于 2024-09-30 · 发表于 2024-09-30

IT IS A SCAM DO NOT SIGN UP.

Poor quality & scam

Honestly, the quality of this service is terrible. It should be free because it's not even worth it. On top of that, I've been trying to cancel my subscription, but there's no way to do it. They’ve been trying to charge me every single day

Linda Madani瑞士 · 写过 2 条评价 · 体验于 2024-08-19 · 发表于 2024-08-20

FRAUD!!!!!!!

I do not understand how this subscription was renewed, as I never agreed to it. Additionally, there is no section in my account indicating that I'm subscribed, nor can I find any invoices on the platform. I clearly remember canceling the subscription a few months ago. This feels like fraud. We are prepared to take legal action for fraudulent activity. I have also noticed similar complaints on Trustpilot, so this doesn’t seem to be an isolated incident. If nothing is done within the next three days, I will escalate the matter to our legal protection service and let them handle it. Additionally, we will not hesitate to communicate on our LinkedIn and Trustpilot platforms to shed light on your actions. What’s most concerning is that there was initially no access to the supposed subscription plan and invoices. However, after I contacted you to request an immediate refund, the subscription plan section mysteriously became visible the following day. Fortunately, we recorded a screen video just a few days ago, documenting everything. We will be more than happy to use your response as part of the legal process we are pursuing.

Merrylyn Sundae津巴布韦 · 写过 3 条评价 · 体验于 2024-08-19 · 发表于 2024-08-19

Fraud alert!!!

Fraud alert!!! I got billed twice in error. The humanizer still gets some percentage AI being detected. The English after rewriting is AWEFUL and useless. There’re no other contact details except an email that’s nolonger being replied. After paying there’s no way on unsubscribing, they keep deducting money, there’s also no update of the account to show I have upgraded , hence the double billing in error . Do not waste your money. This is a scam!!!

This website does not work!!

This website does not work!! The humaniser is terrible and even though when you put it trough the AI detectors, it will say it is not ChatGPT generated text (which is great!). HOWEVER, the text that Hix.ai humanised makes no sense when you read it! In all languages!! Plus, the plans are super expensive for what you really get.

I can't cancel my subscription!

Asham S荷兰 · 写过 1 条评价 · 体验于 2024-07-15 · 发表于 2024-07-15

I recently had a very frustrating…

I recently had a very frustrating experience with Hix.ai and feel compelled to share my story. Less than three days ago, I mistakenly signed up for a one-year subscription instead of the one-month plan I intended to purchase. The website did not display the final amount before processing the payment, which I believe is intentionally misleading. After realizing the error, I immediately sent multiple urgent messages through my account, but I have received no response. Only after extensive research did I discover that I have just three days to cancel the subscription, using a complicated and confusing process. Despite following the provided instructions, I could not locate the billing section in my account. Either it is missing or hidden in a way that is different from the provided directions. I find these practices to be deceptive and extremely frustrating. I have attached a screenshot of my profile page to my complaint but have yet to hear back from customer support. I insist that my subscription be canceled immediately, but given the poor response so far, I am not hopeful. I just emailed supportathix.ai and hope for a prompt response. I haven’t used any part of my subscription and am eager to get a refund soon. I strongly advise against using hix.ai due to their misleading practices and lack of customer support.

Sawaiz Ikhlaq巴基斯坦 · 写过 3 条评价 · 体验于 2024-07-12 · 发表于 2024-07-12

Always have to face this crap

Always have to face this crap : Sorry, but we've detected unusual service usage on your account and have temporarily suspended it. You can either wait until next month for the account to be automatically unlocked, or contact us for assistance in resolving the issue. Useless management Poor Customer care

FRAUD

HANDS OFF! Very negative experience! HIX.AI charges me 63$ every month for NOTHING, I cancelled the free trial in time and have no subscription with them, nevertheless they charge me every month.

Doesn't work effectively & unresponsive customer service

The below review was generated by Hix AI based on my experience with them. No understanding of a string of words, treats each word as its own as plucking from a thesaurus and customer services are non-existent. "I recently put Hix AI to the test, an AI rewriting program claiming to evade bot discovery. Regrettably, my encounter with this service has been overwhelmingly disappointing. The fundamental function of the instrument - rephrasing sentences - fails to operate proficiently. The phrases generated by Hix AI are not merely nonsensical but often do not even resemble coherent English. I tried employing this apparatus for various undertakings, hoping it would furnish intelligible and readable material. However, each occasion, the consequences were incomprehensible and necessitated extensive modification to be of use. This defeats the objective of utilizing an AI rewriter as it should preserve time, not birth additional work. Moreover, I reached out to Hix AI’s customer support team searching for counsel on how to better the yield, and I also questioned about a reimbursement owing to the deficient performance of the service. In spite of waiting for over a week, I have yet to obtain any response. This lack of client aid is incredibly frustrating and unprofessional. Overall, I would not advocate Hix AI to anybody looking for a trustworthy AI rewriter. The instrument does not deliver on its promises, and the customer service is nonexistent. Conserve your time and funds and explore elsewhere for a more capable and dependable solution."

murat tuna意大利 · 写过 2 条评价 · 体验于 2024-06-13 · 发表于 2024-07-01

You can't cancel and poor quality

If a company doesn't give permission to cancel subscription then be afraid of them. You can't see any contact information or option for cancel subscription. I am wasting time to cancel nowadays. This was first but very important reality. Secondly, the service is not useful for academic or serious work. The quality is really poor. If you are sure your text will not be read okey you can use and it will not be detected. But how? I tried and for the long text it put Korean letters :). I bought one month and remembered I canceled but now it tries to charge next month. I can't contact.

Urgent: Subscription Fraud and Unresponsive Customer Service

I regret to report my extremely negative experience with Hix.ai. Since March 2024 I have been unable to cancel my subscription or delete my account (after the platform's 3-day trial). Despite multiple attempts to contact their support team through their website and via email (support[at]hix.ai), I have received no response. They are charging me £22.80 monthly for a service I do not use, cannot cancel, and they do not provide any invoices or receipts for. FRAUD/SCAM - Avoid. I am reporting Hix.ai to 1) The UK Ombudsman Service, 2) Trading Standards, 3) The Competition and Markets Authority (CMA), 4) The UK Police's Cyber Taskforce. I suggest users do the same in their geographic area so the individuals responsible are identified and arrested.

Vigneswari Chidhanandha Shreek新加坡 · 写过 1 条评价 · 体验于 2024-06-26 · 发表于 2024-06-26

Help desperately needed

Been using the program for a little while now. I didn't even turn off the laptop for the two weeks as I'm working on a very big assignment. The laptop was only on hibernation. But when I turned it on again earlier to continue my work, everything has disappeared expect for the heading. I need help desperately and urgently. I am hoping the customer support could help retrieve the previously saved version. I've tried emailing twice. Pls help. Pls Don not ask me to contact via email. I've already done that. If I get the assistance required, and the document gets retrieved, I'll be more than happy to change the star rating

Not worth your money, No subscription cancellation

I recently bought 3 year plan and this site looks suspicious as there is no customer service information or contact us option on the website. Moreover, the output is of poor quality in terms of writing quality. No acknowledgement email on billing and despite contacting customer service (after finding info on google), I got the same response saying "I am currently on leave & will be back tomorrow" on first day and 2 days later which led to more suspicion. How can someone copy paste same response on 2 different days. I have all the screenshots of what I am talking just incase if they comeback and respond here. Hope this might help someone and doesn't fall in this.

GPT-Wrapper

Site just resells the OpenAI API. Use ChatGPT's GPT4o instead of this garbage (which is free), you will get much better outputs.

Not recommended! Just a unusable AI

I took it for a quick write up, but they lost me. Hix promise and deliver that it bypass the AI. as I am not a big fan of AI write up I took it for test and when it failed to deliver an article that make sense it absolutely delivered AI bypassed writing but that totally sh***! Not human friendly nor make any sense and ended up a lot of manual re writing, non usable write up! I immediately tried to contact with support for refund and they just asked me to tried couple of time and I tried the results were same, finally they didn’t refund my money and said I exhausted 1500 words so they can’t refund!! While they tricked me to do so! Not recommended at all!

Shyama Chand英国 · 写过 4 条评价 · 体验于 2024-05-06 · 发表于 2024-05-07

No 'Cancel Subscription' Option

I'd want to cancel my Subscription . But there's no option to stop/end the subscription for which you will be charged automatically .

⚠️ WARNING! STAY AWAY ⚠️

There is NO option to cancel. They’ve kept trying to take payment from me for the past few weeks and there is no option to cancel on their website, only choose more expensive plans.

I attempted to cancel my subscription…

I attempted to cancel my subscription within the refund policy period provided on their website. Unfortunately, I could not find an option to cancel my subscription on the website. Additionally, when I tried to contact them via email, I received an error message indicating that my message could not be delivered to their e-mail address because it was either invalid or unable to receive emails. I also didn't receive a reply regarding this issue on the Facebook chat.