Hockerty

Bonjour Gaëtan, merci beaucoup d’avoir partagé votre expérience avec nous. 😊 Nous sommes ravis de savoir que votre smoking correspond pleinement à vos attentes et que vous êtes satisfait du résultat final. Nous sommes également heureux que les informations pendant la confection vous aient été utiles. Nous comprenons toutefois votre remarque concernant l’absence de nouvelles pendant les 10 à 12 jours suivant l’expédition. Nous savons à quel point il est important de pouvoir suivre son colis jusqu’à sa réception, et nous prenons votre retour en compte afin d’améliorer encore notre communication à cette étape. Merci pour votre confiance et pour faire partie de notre communauté Hockerty. Nous espérons avoir le plaisir de créer bientôt une nouvelle pièce sur mesure pour vous. L’équipe Hockerty

Hi Neil, thank you so much for your kind words! 😊 We’re delighted to hear that you had a great experience with our customer service team. At Hockerty, we always strive to offer a personal and supportive experience throughout your made-to-measure journey, from creating your design to receiving your final garment. Thank you for your trust, and we look forward to assisting you again with your next personalized piece! The Hockerty team

Hi, thank you very much for sharing your experience with us! 😊 We’re delighted to hear that you found the process simple and that our website helped you bring your ideas to life in an easy and efficient way. At Hockerty, we want every customer to enjoy the freedom of creating a garment that truly reflects their personal style, from the fabric and details to the final design. It’s great to know that our online 3D designers made the experience enjoyable and intuitive for you. Thank you for your trust, and we hope to help you create your next unique piece soon! The Hockerty team

Hi Simon, Thank you so much for sharing your experience with us! We’re truly happy to hear that our customer service team could make your Hockerty journey such a positive one. Your feedback perfectly reflects what we aim for: creating made-to-measure garments that really represent each customer, while being there whenever something needs a little adjustment. We’re glad we could quickly arrange a new shirt with the right sleeve length and make sure the final result was the perfect fit for you. It’s also great to hear that you’ve created a separate digital body profile for shirts. Small details like sleeve length preferences can make a big difference, and that level of personalization is exactly why we love what we do. Thank you for trusting Hockerty and for being part of our community of more than 350,000 happy customers. We look forward to creating many more garments for you! The Hockerty team

Hi Andy, Thank you so much for sharing your experience! We're delighted to hear that we managed to turn your initial scepticism into confidence. It's fantastic to know that your first polo shirt arrived promptly and, most importantly, that it fits perfectly. That's exactly the experience we aim to deliver with every made-to-measure garment. We truly appreciate you giving us the opportunity to earn your trust, and we can't wait to create many more pieces for you in the future. Enjoy your new polo, and welcome to Hockerty! Best regards, Jonathan Blasco Senior Experience Manager

Dear Mark, Thank you very much for sharing your experience with us! We’re delighted to hear that the ordering process was easy and that you’re happy with the look of your new shoes. We appreciate your feedback about the sizing as well. Since every foot is unique, finding the perfect fit can sometimes take a little adjustment, and we’re glad you already know what size will work best for your next pair. We hope you enjoy wearing your shoes and look forward to creating another custom-made pair for you in the future! Thank you for being part of our community of more than 350,000 happy customers. The Hockerty team

Dear Michael, Thank you so much for taking the time to share such a detailed review of your Hockerty journey so far. We truly appreciate your trust and are delighted to hear that your experience has been excellent from the very beginning. It’s wonderful to know that our communication, updates, and service have met your expectations. We believe that creating a made-to-measure garment is a journey, and keeping you informed every step of the way is an important part of it. We’re excited for you to receive your finished pieces and hope they exceed your expectations when they arrive. We’ll be looking forward to hearing your thoughts on the final stage! Thank you for being part of our community of more than 350,000 happy customers. The Hockerty team

Hi Philip, Thank you so much for your wonderful review! We’re delighted to hear that you’re pleased with your suit and that the fit turned out exactly as expected. Knowing that the measurements, craftsmanship, and overall experience met your expectations means a lot to us. We’re also happy that you enjoyed the updates throughout the creation process. We believe that a made-to-measure garment is more than just a final product — it’s the experience of seeing your unique piece come to life, from design to delivery. Thank you for choosing Hockerty and for being part of our community of more than 350,000 happy customers. We look forward to creating more personalized garments for you in the future! The Hockerty team

Hi Nicholas, Thank you so much for your kind words! We're delighted to hear that you appreciated both the quality of your made-to-measure garment and the service you received. Your recommendation means a great deal to our team, who work hard to create garments that are made to last. We look forward to crafting your next order! Kind regards, Jonathan Blasco Senior Experience Manager

Hi Evan, Thank you so much for sharing your experience with us! 😊 We’re delighted to hear that you enjoyed creating your custom suit and that the final result came out exactly as you imagined. That’s what made-to-measure is all about: giving you the freedom to design a garment that truly represents your style. We also really appreciate your helpful feedback about the customization experience on mobile devices. We’re always looking for ways to improve and make the design process as enjoyable and seamless as possible across all devices. Thank you for choosing Hockerty and for being part of our community. We can’t wait to help you create your next unique piece! The Hockerty team

Hi Antonio, Thank you so much for your fantastic feedback! 😊 We’re thrilled to hear that your very first Hockerty order delivered the perfect fit and that you’re happy with the quality of the material. Creating made-to-measure garments that feel like they were made just for you is exactly what we aim for. From selecting the fabric to crafting every detail, our goal is to give you a piece that reflects your style and makes you feel confident. Thank you for trusting Hockerty and for being part of our community of more than 350,000 happy customers. We look forward to creating more perfect fits for you in the future! The Hockerty team

Hi Krzysztof, Thank you so much for sharing your experience with us! 😊 We truly believe that great clothing is not about looking like a model — it’s about feeling confident and comfortable in your own skin. That’s exactly why Hockerty exists: to create garments that fit the real you, your shape, your style, and your personality. Every body is unique, and made-to-measure clothing is designed to highlight that uniqueness while giving you the confidence to wear what you love. We’re very happy to be part of your journey and help you feel great in your clothes. Thank you for being part of the Hockerty community! The Hockerty team

Hi Jeroen, Thank you very much for your detailed feedback! 😊 We’re delighted to hear that you’re happy with the fit, the delivery time, and the quality of the linen fabric. We put a lot of care into selecting premium materials and crafting garments that are made to measure and made to last. We’re sorry to hear about the inside buttons of your double-breasted suit coats coming loose after the first use. This is certainly not the level of quality we aim for, and we truly appreciate you bringing it to our attention. Our customer care team is always happy to help with any issue and make sure you’re fully satisfied with your Hockerty experience. Thank you again for your trust and for being part of our community. We hope you continue enjoying your custom suits! The Hockerty team

Hi David, Thank you for sharing your feedback. We're genuinely sorry that one of the leather details on your shoes was manufactured in the wrong colour. While mistakes can occasionally happen in a handcrafted, made-to-order process, we do take responsibility for them and work to resolve them. We do, however, feel it is important to clarify that we do not agree with the characterisation of our company as "dishonest." Our products are individually made to each customer's specifications, which is why our policies differ from those of companies selling standard, off-the-shelf products. That does not mean we avoid our responsibilities when a manufacturing error occurs. In your case, once we confirmed the issue, we offered different ways to resolve it, including remaking the shoes exactly as originally designed, which is the solution now in progress. We respect that you may disagree with some aspects of our policies, but we also believe it is important that other readers understand that, when a genuine production mistake occurs, we do work to correct it. Thank you for your feedback.

Hi Tim, Thank you for taking the time to share your feedback! We’re happy to hear that you love your vests and that they arrived in great condition despite the packaging. We appreciate your suggestion regarding using a sturdier box to help prevent creasing during transit. Your comments are very valuable, and we’ll share them with our team as we continue looking for ways to improve the delivery experience. We’re excited to welcome you back and help you create more made-to-measure pieces in the future! Thank you for being part of our happy community. The Hockerty team

Hi Janko, Thank you for sharing your feedback with us! We’re very happy to hear that you love your dress and that the fit is just right. Knowing that your made-to-measure piece looks beautiful on you means a lot to our team. We’re sorry to hear that it arrived wrinkled due to the packaging. We understand that receiving your new garment in perfect presentation is an important part of the experience, and we appreciate you bringing this to our attention. We’ll share your feedback with our team as we continue improving every step of the process. Thank you for being part of our happy community. We hope you enjoy wearing your new dress and look forward to creating more personalized pieces for you in the future. The Hockerty team

Hi David, Thank you for sharing your detailed feedback with us. We’re delighted to hear that you find your shoes beautifully made and that you’re happy with their quality and craftsmanship. We’re sorry, however, that the wide fitting was not wide enough for your foot after your injury. We truly appreciate your kind words about the making of the shoes, and your feedback regarding fit is very valuable as we continue improving our products. We hope we’ll have the opportunity to create another pair for you in the future that offers the perfect comfort you need. Thank you for being part of our happy community. The Hockerty team

Hi Zoltan, Thank you for your kind feedback! We’re very happy to hear that you’re satisfied with both the fit and the quality of the material. Creating made-to-measure clothing means paying attention to every detail, and we’re delighted that your Hockerty piece met your expectations. Thank you for being part of our happy community. We hope to create more personalized pieces for you in the future! The Hockerty team

Hi Shawn, I'm truly sorry to read about your experience and to learn that your suit never met your expectations, even after the alterations that were suggested. I completely understand how disappointing it is to invest in a made-to-measure garment only to feel that it isn't wearable. I also appreciate your frustration regarding the outcome of your previous conversations with our team. Although some time has passed since your order, I will personally review your case and the full history of the communication to better understand what happened. If there is anything further we can do, I will reach out to you directly to discuss it. Thank you for taking the time to share your feedback. We take experiences like yours seriously, as they help us identify where we need to improve. Kind regards, Jonathan Blasco Senior Experience Manager

Hello Vahagn, Thank you for taking the time to share your feedback. We're sorry to hear that our size guidance didn't meet your expectations. We continuously work on improving our sizing recommendations, and comments like yours help us identify where we can do better. Our goal is always to make the made-to-measure process as accurate and straightforward as possible, and we'll take your feedback into account as we continue refining the experience. Thank you again for your review, and we hope to provide you with an even better experience in the future. Kind regards, Jonathan Blasco Senior Experience Manager