Hodlnaut

Hi Georges, Thank you for your review and we are sorry to hear of your experience. We strongly believe that our colleague, Andrew, has done his very best to have an open line of communication and transparency with you in accordance with our terms & conditions stated on the website. Our team, especially Andrew, has communicated to you over email that we are unable to accept your application as there are various factors that we take into consideration when we are conducting our KYC process and we will not be able to accept users from some jurisdictions. All in all, I would like to sincerely apologize for the frustrating experience that you have gone through with us and we respect your decision to keep your crypto elsewhere as we are unable to provide our services to you due to the strict regulatory compliance that we follow. We will be working on improving our services and processes and hope that one day and we do respect and understand the frustrations you have went through along with the negative review that was left for us - an opinion that gives us an impetus to do better. Please do not be afraid to let me or us know how else we can assist you. Regards, Hodlnaut Team

Hi Edward, Thank you for your review. We sincerely apologize for the delay in KYC as we have a large volume of applications and every KYC application goes through a stringent process so that it meets the requirements. Other than that, your referrals, if they used your referral link, should have gotten a USD20 bonus upon a USD1000 deposit if they deposited after the Season of Giving Campaign. We hope that you will continue using our services and that you will consider giving us a better rating in future. Regards, Hodlnaut Team Regards, Hodlnaut Team

Hello Harry, We apologize for the inconvenience that you faced. Do you mind letting [email protected] know which language you would like the platform to be in? Regards, Hodlnaut Team

Hi Anon, Thank you for the good review! Regards, Hodlnaut Team

Hi Cheryl, We are sorry to hear of your experience with us. As stated in our email replies to you, along with the Terms & Conditions that was highlighted very clearly in the campaign, we will unfortunately be unable to credit you with the bonus from the 'Deposit USD500, get USD20' Airdrop as you do not meet the conditions stated due to you depositing BEFORE the campaign started. Additionally, we have also done our due diligence and stated very clearly in our postings that users who have deposited BEFORE the campaign started will not be eligible for said bonuses, and Terms & Conditions are subjected the management of Hodlnaut. We, have however, upheld the conditions stated in the default referral program where you can get a bonus of USD20 upon a USD1000 deposit, where you can easily view it in your transactions tab. We hope you can send an email to [email protected] so that we can further assist you on your negative experience and hope to do better. Looking forward to hearing from you! Regards, Hodlnaut Team

Hi Max, Thank you for the good review! We are actually looking into it and we hope that once we implement it, you can consider giving us a better review in future! Regards, Hodlnaut Team

Hi Demian, Thank you for the good review! Regards, Hodlnaut Team

Hi Guy, Thank you for your review. Firstly, we do our best as possible to comply to the international format for dates for CSV outputs. We do understand from your feedback that this might have affected your filing for tax purposes and we do apologize the inconvenience it might have caused you. Secondly, can we get more information on 'showing historical interest values incorrectly?'. From what we know, we have been displaying all our interest rates very transparently to our users. Additionally, interest rate on the mobile app and web app are calculated according to our tier system. Thirdly, as you may have probably been aware, cryptocurrency is not a legal tender to most governing bodies around the world so far. That means Singapore, Hong Kong, China, and other jurisdictions around the world are still assessing the best way to regulate the way cryptocurrency is being adopted among the general public. Though there's been progress in the steps taken in some countries, nothing is definite, to say the least, and the situation is constantly evolving. Due to the complex regulatory requirements in Singapore, we need to join forces with our Hong Kong entity so that we can continue to provide our services to all users. Most of our AUM is usually deployed or transferred into our own self-custody cold wallets! Only 2% of our AUM is in our Fireblocks wallet for liquidity. Users that are not residing in Singapore will be facing our Hong Kong entity but all the funds are managed from our headquarter in Singapore so your funds are not held in Hong Kong. When you send your funds to us, you are sending them to our Fireblocks wallet which is not located in Hong Kong. The regulatory landscape for crypto in most jurisdictions is still in flux. We are working hard to be as compliant as possible. We are looking into expanding in other jurisdictions but nothing is confirmed at this point in time. In the event that the regulatory landscape in the jurisdictions where we are currently present changes or revised, we will take the necessary steps to work with the concerning regulatory bodies swiftly. Rest assured, we will definitely inform all of our users of any changes that arise from the revision. Additionally, there are contingency plans that are P&C for now to assure users that their accounts will not be affected. Fourthly, our KYC requirements follow a stringent procedure as adherence to the rules and regulations in Singapore. Lastly, our dev team is working hard to resolve the issues on hiding account balances in the email address. We apologize once again for this inconvenience. With regards to the beneficiary in the event of death, as Hodlnaut is a company based in Singapore, Hodlnaut will adhere to the applicable probate laws of Singapore. We recommend consulting with your personal advisors/lawyers to plan for the succession of your estate in case of your demise. We hope that you can consider giving us a higher rating as we work on improving our services and processes. Thank you once again, Hodlnaut Team

Hi Strafy, Thank you for the good review! We hope that when we release new assets and networks, you can consider giving us a better review in future! Regards, Hodlnaut Team

Hi Luke, Thank you for the good review! We are looking into it! We hope once we implement it, you can give us a better review in future! Regards, Hodlnaut Team

Hi Julie Thank you for the good review! Regards, Hodlnaut Team

Hi Belphanior, Thank you so much for your feedback! We sincere apologize on behalf of our colleague for the experience that you faced and would like to state that the service we provided at that point of time did not meet the standards you expected of us. We implore you to consider and continue using our service, so please contact us at [email protected], or do contact my Social Media Manager at [email protected], and we promise you this time we will do good by you and make sure that you are able to update your email address! Looking forward to your email! Regards, Hodlnaut Team

Hi Katta, Thank you so much for your kind words! We are actually running a free withdrawal campaign now! We hope that you can consider giving us a better rating in the future! Regards, Hodlnaut Team

Hi, Thank you so much for your kind words! We hope that you can consider giving us a better rating once we introduce new assets and networks! Regards, Hodlnaut Team

Hi Qing, Thanks so much for your kind words! May we ask the reason for awarding us only 4-stars? Do let us know so that we cam improve our services for the better! We hope that you can consider giving us a better rating in future :). Regards, Hodlnaut Team

Hi Steven, Thanks so much for your kind words! Regards, Hodlnaut Team

Hi Anonyous, Thanks so much for your kind words! We hope that you can let us know via [email protected] how else we can improve in our services. Hopefully you can consider giving us a better rating in future! Regards, Hodlnaut Team

Hi Jan, Thanks for the good review! However, can we ask what else are we lacking in our services so that we can improve and hopefully get a better review in future? Let us know! Regards, Hodlnaut Team