提防
提防！这家公司卖给我一台厨房冰箱，但除了问题之外什么也没有，他们不会为我退货。我的家人第二次被无法使用的冰箱困住了一周。
Home Outlet Direct 回复2025-02-21
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating appliance issues can be. Our team made multiple attempts to assist you by coordinating with the manufacturer’s warranty team. The first step requires a quick video call to diagnose the issue (so the correct part and repair person can be sent). Unfortunately, you declined this despite us offering several times and you refused all other solution we presented. We remain available if you’d like to revisit the solutions we’ve offered and are committed to helping resolve the issue.