Home Outlet Direct (homeoutletdirect.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 75% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
Ordered a Cosmo Stove on July 6. The website it would be delivered by July 11. It's now August 3 and it may get delivered August 5. To humor myself I went back to their website to check delivery on another one and the same 5 day delivery estimate shows. They are not truthful with their delivery windows and that is fraud. Will never ever buy from them again. Home Depot would have been so much faster.
We purchased multiple items and the initial portion was awesome, however, 1 piece was on back order and took several months to get. 1 month of the time was spent at the delivery agent and they were a nightmare to deal with. The tool they gave you to ask questions allowed you to put information in, but once you hit submit it just gave the wheel of death. This second delivery was horrible.
Good website, easy order, quick shipment, great product, easy installation and it works perfectly.
Delivery was quick and flawless and everything is beautifully made!
Service representative Martha is excellent on persitent follow up of when our fridge is going to be delivered.
I wanted to compliment one of your workers. Her name is Grace. She helped me with my order. She was very kind and knowledgeable and made me feel comfortable. About placing this order. Thank you very much. Home outlet direct. For hiring such a wonderful person, thank you very much.
I love the 36 inch Forno Massimo electric stove that I received, you would’ve got five stars if the shipping company you guys use wasn’t so terrible. It ruined my whole delivery experience.
Great customer service and super fast delivery. I had some very specific product questions that got answered in a quick manner. Thanks!
The customer service from Karen B and her team were incredibly helpful in navigating for us. One of our appliances were damaged upon arrival and Karen and her team really did an amazing job staying in contact with me and keeping me informed of the progress with the disputed item. Thank you Karen for your exceptional customer service!
Fast delivery. Great product with fair price.
I didn’t even know about Home Outlet Direct until I started searching for a 48-inch stove—something I wouldn’t normally choose, but it was already fitted for my space. From the beginning, their pricing was very competitive, but what truly stood out was their exceptional customer service. They genuinely go above and beyond to make their customers happy. When I found out my stove wouldn’t be delivered for 3–4 weeks, I explained that I had an upcoming vacation and wasn’t expecting such a long wait. Their response was, “Leave it with us—we’ll see what we can do.” Within 48 hours, both my stove and hood were delivered! That level of care and urgency is rare. They truly know how to treat their customers. They will absolutely be my go-to for appliances moving forward. Keep up the great work!
Thor appliances are ideal for you kitchen. Home Outlet Direct was ideal place to purchase from Regards
Wendy O. was absolutely outstanding! She was professional, incredibly polite, and genuinely committed to helping us resolve an issue with one of the refrigerators we purchased. She took ownership of the situation right away and made the entire replacement process smooth and stress-free. Her communication was clear, timely, and reassuring every step of the way. I couldn’t be happier with the way she handled everything — truly exceptional customer service!
Wendy O. was absolutely outstanding! She was professional, incredibly polite, and genuinely committed to helping us resolve an issue with one of the refrigerators we purchased. She took ownership of the situation right away and made the entire replacement process smooth and stress-free. Her communication was clear, timely, and reassuring every step of the way. I couldn’t be happier with the way she handled everything — truly exceptional customer service!
They are beautiful. Big fan!
After following through with giving me my refund I have updated my review to 3 stars. Sal was a huge help and due to his customer support I agreed to update this review.
Thank you for taking the time to update your review. We’re truly sorry for the inconvenience and stress caused during this process, especially given the delays and lack of clear communication. Your experience is not the standard we aim to provide. We’re glad we were able to resolve the issue and issue your refund, and we appreciate your acknowledgment of the support you received. If you ever decide to shop with us again, we’ll make sure your experience is handled with the care and urgency you deserve.
Company was great- however shipping time was not accurate. Took an additional 3 weeks from what we were told to receive our appliances.
I had the best experience with HOD and specifically Grace in their customer service department! When we initially ordered the appliances, the color combo we wanted was out of stock. So we ordered other ones. While we were waiting for them to ship, the ones we wanted came back in stock, and she helped us get our order changed with no issues. Then once the appliances arrived, all was well until we unboxed our range. Unfortunately it had cosmetic damage (no fault of HOD) and when I contacted them, they went above and beyond and got a new one sent to us in a very timely manner. Throughout the whole process, Grace contacted me numerous times via email and phone to make sure that we heard from the manufacturer and to send us order updates. She also contacted me to confirm that we received the new range and that everything went well. I would 1000% order through them again and highly recommended them!
I'd buy again. Much quieter and much more powerful than the one I replaced. On the lowest setting, it's barely audible. On the highest setting I can still watch TV without issue.
63 reviews matching