Home Outlet Direct (homeoutletdirect.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 75% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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ashley reid · 1 review · Experienced 2025-02-05 ·
★★★★★
BEWARE
BEWARE! This company sold me a kitchen refrigerator that has been nothing but problems they will not return for me. My family is stuck with inoperable refrigerator for a week now for the second time.
Reply from Home Outlet Direct2025-02-21
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating appliance issues can be.
Our team made multiple attempts to assist you by coordinating with the manufacturer’s warranty team.
The first step requires a quick video call to diagnose the issue (so the correct part and repair person can be sent).
Unfortunately, you declined this despite us offering several times and you refused all other solution we presented.
We remain available if you’d like to revisit the solutions we’ve offered and are committed to helping resolve the issue.
G
Gene W · 1 review ·
★★★★★
Great Customer Service - Brittany
Swapping Ranges. Moving and Selling Home. Taking My High End 36" Wolf Range... So Had to Replace..
Much more affordable items... and look great. Ordered one.. Delayed, Delayed.. Weeks.. Not Home Direct's fault - manufacturer's (Covid related). Brittany comes in - suggests similar product. Able to sell at same price. Cancels 1st order.. From when Ordered (Fri afternoon) - delivered in 4 business days. Wow! Amazing Cust Service. Install next day - and house will be on market with new appliance on Tuesday after Labor Day Wknd. Can't say enough positives!
D
Dawn Tamir · 1 review ·
★★★★★
Great appliances. Happy with service!
Easy to find what I was looking for, great customer service and prices. My husband and I just renovated our entire kitchen and we ended up buying all our appliances from Home Outlet Direct. I spoke with Brittany who helped me place my order and was able to give me a discount because I was ordering multiple items. Make sure to message them via chat or call to get the same service.
Reply from Home Outlet Direct2020-01-21
Thank you Dawn! We were happy to help you with your home purchase needs. Glad you were satisfied 😄👍🏻
