Home Outlet Direct (homeoutletdirect.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 75% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
I recievecd it in a amazing quick amount of time (3 days) from date of order. The purchase is for a new home so it was inspected and has not yet been istalled but cannot wait to use it looks beautiful just like the pic's. The delivery people were very nice and took there time as I looked it over and did everything to help that they could. Happy with HOD, I recommend!
Customer service was terrible. I was told I would be given a call back for over a week straight. I was expecting my appliances a month before I received them. Home outlet direct kept telling me they are reaching out but I reached out directly and got answers before they did. I will never buy from home outlet direct again.
Most of the other under the counter microwaves that we found were only that - a microwave. This one also having convection and being at a lower price made it the winner and we're happy with it so far.
Love my oven. It has no electronic key pads‚ beefy knobs, a retro thermometer, Easy to clean. Great purchase.
Awesome product and awesome service, highly recommend
Our handy man installed our new range a week ago. IT IS PERFECT. Looks fabulous and beautiful. Thank you HOD
Love my new Forno range from HOD. Really happy with the look and feel and overall performance. Buying from HOD was a breeze, spoke to a sales rep that was very friendly. Everything arrived on time and in great condition.
Love my Z Line oven. Home Outlet Direct was the only place that carried it! Great to know this place exists.
Bought a beautiful Forno stove for a renovation project. There ended up being an issue with it but Home Outlet Direct resolved it quickly. Great customer service should be something every company strives for.
Great customer service, they assisted me through phone calls and answered all of my questions, will definitely purchase again from this company! I also appreciated the selection of higher end products to choose from.
My experience with HOD was professional. I would recommend purchasing through them. There representatives were respectful and offered great follow-up.
Don’t buy major kitchen appliances online My online appliance purchase experience started out well. I purchased a THOR kitchen appliance suite for $7,593.18. A small amount for HOD, but a large purchase for me nevertheless. My microwave and gas range arrived within 2 weeks in fine condition. The dishwasher and refrigerator arrived two weeks later. The refrigerator was damaged and had to be returned. HOD customer service was very accommodating to arrange for collection of the damaged item and replacement of the new unit. During the wait however between the pickup of the damaged item and replacement of the new I realized that there was little to no communication between HOD, THOR and the delivery/pickup company. The delivery/pickup company arrived twice with a giant semi with no liftgate, no hand truck, or dolly (???); absolutely no means of collecting the damaged refrigerator. My neighbor finally used his tractor to load the unit. Same thing when they finally delivered the new refrigerator three months later my neighbor assisted with unloading the unit and depositing it on my front door. Furthermore, it has been one month since the delivery and HOD has not bothered to contact me to check on the status of my account or close out my transaction. I have been forgotten. I pray the THOR brand is dependable despite the 2-year factory warranty and my purchasing extended warranties that may go unanswered. My online purchase experience has been very unpleasant and I feel abandoned! Andrea P.
Hi Andrea P/Erica Daniels - we have not been able to locate an order under your name(s) or details. It’s possible that your Thor appliance suite may have been purchased through another retailer, which may explain why we cannot find your transaction in our system. We absolutely want to help resolve the situation if it involves us, but without an order record, we’re unable to investigate or reach out to you directly. We kindly ask that you contact us at at [email protected] with your order number so we can look into this further and ensure your concerns are properly addressed. We are truly sorry to hear about the challenges you’ve described with your appliance order. At HOD, we take customer satisfaction very seriously, and we want to make sure every customer feels supported from purchase to delivery and beyond. We value your trust and want to make this right if the order was placed with us. Thank you again for bringing this to our attention, and we look forward to your reply. —HOD Customer Care
We love our new Forno French door refrigerator! It has a sleek, modern look that fits perfectly in our kitchen. The layout is very practical — the French doors make it easy to organize items, and the two freezer drawers give plenty of storage. It runs quietly and keeps everything at the right temperature. Highly recommend if you’re looking for style, space, and functionality at a great price!
I looked everywhere and contacted everyone in my small city for resources to appliances I needed for my new home build with no results. I was feeling defeated. I found Home Outlet Direct, a Canadian Company online and took a chance. They are 100% reliable and I found all the products I was looking for! I initially received an email from the team immediately after making an order. I contacted them back as I knew I would have delivery issues, as I am in the bush. They responded immediately within business hours, and they were 100% on top of the delivery and assisted with the issue. They also stayed within communication with me and emailed me to follow up to be sure the products were not damaged and guaranteed a replacement immediately if damaged. The product was received in perfect condition. We kept in touch, and this process made me fell 100% confident in the purchase!! They are an amazing company, and they are also cheaper than anyone else!! I will be purchasing more from them while I build my home. Thanks to all the staff at Home Outlet Direct!! Fantastic Service!!!
Easy to buy , it took longer then we thought to get but all was perfect…
I had an awful experience with Home Outlet Direct. I was about to place an order for a Forno appliance when I noticed the price had increased significantly -just a few weeks after I first saw it. When I reached out, they flat-out refused to honor the original price, blaming “inflation” as the reason. It honestly feels like they’re taking advantage of customers. To make matters worse, the rep I spoke with - Kim, I think - kept cutting me off and told me, “Prices change, that’s just how it is,” which felt incredibly dismissive. I’d stay far away from this company. There are better options out there that don’t treat their customers like this.
Hi Erica, Thank you for your review. We’re sorry to hear about your experience. After reviewing our records, we were unable to find any previous communication or quote request under your name, and we do not have a team member named Kim. It’s possible there may have been a mix-up with another retailer. Regarding pricing, recent increases have been driven by external factors such as tariffs and manufacturer adjustments. We shared advance warnings through banners, notices, and countdown timers on our website to keep customers informed. While we strive to offer the best value possible, we’re not able to honor prices from previous months. We are happy to work with you and extend a further discount to help out. Please reach out to our sales team and we can help. Best, The Home Outlet Direct Team
Our Forno range came without some of the parts and 2 broken large burners (we didn't know the burners were broken until the installer was trying to hook them up). Home Outlet Direct said the parts weren't available, so they would send a new unit. The only problem was, they would not give us a credit for the installation charge we already paid. They said "I'm afraid Forno could not cover any installation fee, this is one reason we discourage the assembly and installation of the unit." How am I supposed to know if the unit is defective until I get it installed? What if I get a new unit and it is broken? Then I'm out another installation fee and another trip fee from an installer and still have a broken range. I would not recommend this company (or Forno), they do not stand behind the products they are selling. Edit: The manager Sal called me and tried to help me resolve the issue. It would have been much more helpful if the employees went to the managers to resolve issues when they come up, I probably would have gotten a replacement with this company. He offered me a different stove, but the lead time was 2-3 weeks. I could order the same stove from Lowes and have it in 5 days with installation (HOD doesn't have options for that). I proceeded with a refund and purchased elsewhere, but I appreciated the manager reaching out.
Waited due to back order but when it did come it was delivered without a hitch. Grateful no damage. Thank you.
63 reviews matching