Hostinger

Hello there, Thank you for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better. We'd like to shed some light on how our support works. Kodee, our AI agent, is the first point of contact because it can resolve many issues quickly — but it never works alone. There is always a human specialist overseeing the conversations, so when Kodee mentions that a specialist has reviewed your situation and provided suggestions, that has genuinely happened behind the scenes. And if you'd like to speak with a person directly, simply tell Kodee you want human assistance a few times in a row, and he will connect you to one of our live specialists. Your feedback about the connection experience has been noted, and we'll keep working to make this process smoother. If you have any remaining questions, don't hesitate to reach out — we're always happy to help! Best regards, Karolina from Hostinger

Hello there! We were able to locate an account in our system under your email, however, we can see that there are no current active services on the account. We have sent you a detailed request. Could you please share with us more details about any other accounts you might have with us? We would be glad to better understand what made you feel this way! Best regards, Karolina from Hostinger ____________________________ Thank you for sharing more details with us! We can see that you are already in contact with our responsible team regarding this situation, and they have already shared all the possible details with you. We understand how confusing and stressful this migh be, and our team is available for your assitance 24/7, so if you have any further questions, feel free to reach out at any time. Best regards, Karolina from Hostinger

Hello Jonathan, Thank you for such thoughtful feedback — and for the kind words about our platform. Input like yours truly helps us improve! We completely understand the frustration of feeling unable to reach a person. Please let us reassure you: even when Kodee handles your conversation, humans are always overseeing it in the background. In fact, Kodee often consults with live technical specialists and relays their input to you right in the chat — so real expertise is behind those answers, and human + AI combo keeps answers quick and troubleshooting efficient. Of course, if you'd like to speak with a person directly, just tell Kodee that a few times, and he will connect you to a live specialist. Your feedback about the pop-ups has been noted as well — we understand how disruptive they can feel, and it will be shared with our dedicated team. However, we still would love to take a closer look at your specific situation to better understand what made you feel this way. To dive deeper into your experience, we've sent you a contact request. Once you have a moment, please get back to us — we'd love the chance to make things better for you! Best regards, Karolina from Hostinger ____________________________ Thank you for sharing more details with us! After reviewing your last interaction with our team, we can see that our specialist asked you to share more details on what pop-up seems to keep repeating and also share any screenshots of these pop-ups. We understand that at the time you might not have had the possibility to make any screenshots, but to fully understand your situation, could you document these situations a bit more and share them with our team again? This would help us better understand what is going on and make needed adjustments! Please don't hesitate to reach out to our team once you notice the pop-up issue happening again. We would be glad to check this out more deeply for you! Best regards, Karolina from Hostinger