Houswise

Hi C. Q., We truly appreciate you taking the time to update your review and share your experience. Your feedback means a great deal to us, and we are grateful for the opportunity to make things right and assist you directly. If you ever need any assistance, we are always happy to help. Warm regards, Angelica from Houswise

Hi Cookie, Your support truly means a great deal to our team, and we’re grateful you took a moment to share your experience. It’s always encouraging to know our efforts are appreciated. If you ever need any assistance, we are always happy to help. Warm regards, Angelica from Houswise

Hi Simone, Your message truly made us smile. We’re so glad to hear the product and service met your standards and that you felt well taken care of. Providing the kind of experience that feels rare these days is exactly what we strive for, so your words mean more than you know. Thank you so much for choosing Houswise and for sharing your happiness with us! Warmly, Sara from Houswise

Hi Gale, Thank you so much for taking the time to share your experience. It truly means a lot to our team to know that you’re enjoying your fire pit and feel well supported whenever you reach out. We’re grateful for your trust and for being part of our community. Warmly, Angelica from Houswise

Hi Karen, We’re so happy to hear our team was able to quickly address your concerns and assist with the shipping issue. It means a lot to us that you felt supported throughout the process. We’re excited for you to enjoy your fire pit for many years to come, and we’re grateful for your trust in us. If you ever need anything else, we’re always here to help! Thank you so much for choosing Houswise and for sharing such a kind review! Warmly, Sara from Houswise

Hello Michael, We’re very sorry for this experience. This is definitely not the level of service we aim to provide our customers. We sent you a request through Trustpilot so we can gather a few additional details and properly proceed accordingly, please reply there with your order number or the email address used to place the order. We want to make this right and resolve everything for you as quickly and smoothly as possible. Warm regards, Raul from Houswise.

Hi Suzanne, Thank you for bringing this situation to us. I’m truly sorry for this experience you had with your fire pit set order. We’ve just sent you a request through Trustpilot so we can gather a few additional details and properly proceed accordingly, please reply there with your order number or the email address used to place the order. We want to make this right and resolve everything for you as quickly and smoothly as possible. Warm regards, Raul from Houswise.

Hi Michele, Thank you for bringing this to our attention. We deeply apologize for this experience this is certainly not the level of service we aim to provide. Please know we have reached out to you via email to work toward a solution without any further delay. We truly appreciate the opportunity to make this right. Kind regards, Raul from Houswise

Hi Danny, We’re thrilled to hear the fire pit added such a great ambiance to your outdoor dining table and that it provided plenty of warmth. Roasting marshmallows for s’mores sounds like the perfect after-dinner treat! We’re also glad to hear you’re considering the fuel extender. It really makes a difference for those long, cozy evenings. We’re so happy you’re enjoying the fire pit, and we can’t wait for you to make even more memories with it! Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise

Hi John, We’re so glad to hear you’re finding the fire pit simple and easy to fuel, light, and enjoy. That’s exactly the experience we aim to create. We also truly appreciate your suggestion about a magnetic snuffer lid. That’s a great recommendation, and feedback like yours helps us continue improving our products. Thank you for taking the time to share it with us! Warmly, Sara from Houswise

Hi Elfreida, We’re so glad to hear everything arrived exactly as expected and that you’re satisfied. That’s always our goal. We truly appreciate your support and kind feedback! Warmly, Sara from Houswise

Hi Sandy, Thank you so much for choosing Houswise and for sharing this with us. We’re really sorry to hear the ethanol is burning faster than expected, especially since you’re enjoying the fireplace. Burn time should typically be around 45 minutes to 1 hour when filled to the MAX line and used with the ceramic wool insert properly in place. Since we don't have access to your email here, please reach out to us at [email protected] so we can share a few helpful tips and make sure everything is set up correctly for the longest burn time possible. We truly appreciate you bringing this to our attention and we’re here to help make it right. Warmly, Sara from Houswise

Hi Cindy, We’re so happy to hear you love your tabletop fire pit and that you’re enjoying the clean, smokeless experience. That’s exactly the kind of effortless ambiance we hope to create. You’re absolutely right, the Flame Extender can significantly increase burn time and make those cozy moments last even longer. We think you’ll love the difference it makes. Thank you again for your kind words and support! Warmly, Sara from Houswise

Hi Keith, We’re so glad to hear your order arrived quickly and that you’re enjoying the product. Simple and smooth is exactly how it should be. We truly appreciate your support! Warmly, Sara from Houswise

Hi Timothy, We absolutely love hearing that it’s bringing you peace and relaxation with no mess and no smell, that’s exactly what we designed it for. Your recommendation to friends and family truly means the world to us. We’re so grateful for your support and kind words. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise

Hi Lori, We’re so happy to hear your tabletop fire pit has found the perfect spot on your coffee table. That calming, mesmerizing glow is exactly what we hope it brings. We’re also really glad we could quickly make things right with your fuel order. Your patience and kind words truly mean so much to our team. Enjoy your fire tonight, and thank you again for your support. Thank you so much for choosing Houswise and for sharing such a lovely experience with us! Warmly, Sara from Houswise

Hi Lisa, We’re really glad our team could quickly help with your order details and provide clarity on what to expect. We truly appreciate your recommendation and hope you absolutely love the fire pit once it arrives. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise

Hi Robert, We apologize for the delay on your order. We have reached out to you directly via email so we can work toward a solution. Please check your inbox. We appreciate the opportunity to make this right. Warm regards Raul from Houswise

Hi Allison, We love hearing how the tabletop fire pit helped warm your living room during the cold snap, especially in Texas. That softer, close up ambiance really does create something special. It’s also wonderful to know the Flame Extender worked just as advertised and gave you that longer burn time. We truly appreciate you giving us a place alongside your beautiful gas fireplace, that means more than you know. Thank you so much for choosing Houswise and for sharing such a thoughtful review of your experience! Warmly, Sara from Houswise

Hi Marisa, Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience. It means a lot to hear that our team was able to respond quickly and help resolve things for you both times. Providing kind, timely support is always our goal, so your words really made our day. Warmly, Sara from Houswise