Houswise

Hi there, Thanks for sharing your experience! We’re glad everything ultimately worked out and that the gift arrived at the correct address. We appreciate your patience through the mixed messages and are happy it was delivered safely. Thank you for choosing Houswise! Warmly, Sara from Houswise

Hi Robert, Thank you for sharing your experience, and I’m genuinely sorry for the lack of timely communication around your shipment. We’re glad to hear you’re happy with the product itself, and we truly appreciate your feedback on customer service, it helps us identify where we need to do better. We’re actively working to improve response times and communication so future customers have a smoother experience. Thank you again for your honesty and for choosing Houswise. Warmly, Sara from Houswise

Hi Rob, We’re truly sorry for the frustration and disappointment this caused, especially with this being a Christmas gift for your daughter and son-in-law. That’s understandably upsetting, and it’s not the experience we want for anyone. We’ve just reached out to you again directly with updates and options so we can resolve this properly, you will not be left without what you ordered. We appreciate you bringing this to our attention and want to work with you to make this right. Warmly, Sara from Houswise

Hi there, Thank you for sharing your experience, we understand your disappointment, and we’re sorry this didn’t meet your expectations. We’ve reached out to you directly with options and tips that can help extend flame time and address your concerns. Please check your inbox (and spam folder) so we can walk through this together and find the best solution for you. We appreciate your feedback and want to help make this right. Warmly, Sara from Houswise