Houswise

Hello Montee, Thank you for laying out what happened so clearly, and I'm truly sorry for the frustration and safety concern this has caused you. Being told to go back and forth between two parties after a recall alert is not the experience we want anyone to have, and that concern deserves a real answer, not a runaround. We've already requested your order information so we can take a closer look and see what we're able to do on our side to help make this right for you. We also hear your concern about continuing to offer the product on our own site, and that's valuable feedback we're taking back internally. Thank you for your patience while we work through this. Warm regards, Giovanna from Plateful

Hi Roxanne, We're glad the whole experience felt seamless from start to finish! A smooth ordering process and timely communication are things we genuinely strive for, so it's rewarding to know it came through. Warm regards, Giovanna from Plateful

Hi Kirk, We are so glad to hear you are satisfied and your kind words genuinely mean a lot to us! We also sincerely appreciate the honest note on response times. That is something we are actively working to improve and feedback like yours helps us prioritize it. We look forward to making every future interaction even faster and better for you! Warm regards, Giovanna from Plateful

Hello Ralph, We are sorry to hear about your experience and understand your frustration regarding the delayed shipment and the refund you believe is still outstanding. At this time, we have not been able to locate an order or support case associated with the information available in this review. We would appreciate the opportunity to investigate this matter and determine the status of the shipment and any refund request. Please respond to our private Trustpilot request with your order number and the email address used for the purchase so we can locate your account and review the details thoroughly. Once we have that information, our team will work to provide clarity and assistance as quickly as possible. Thank you for bringing your concerns to our attention. Warm Regards, Gaby from Houswise

Hi Kathleen, This genuinely warmed our hearts! We're so happy the firepit is bringing that special ambiance to your outdoor space. And honestly, mistakes happen, we just want to make sure you get to enjoy it fully. So glad we could sort that out quickly for you! Thank you for the kind words and for choosing Houswise! Warmly, Sara from Houswise

Hello Nancy, We are sorry to hear about your experience and understand how frustrating it must have been to deal with order discrepancies, delays, and difficulties obtaining assistance. At this time, we have been unable to locate a support conversation or order associated with the information available in this review. We would very much like the opportunity to investigate what happened and review your concerns regarding the duplicate shipment, return request, and missing item. Please respond to our private Trustpilot request with your order number and the email address used for the purchase so we can locate your account and assist you further. Once we have that information, our team will review the matter thoroughly and work toward an appropriate resolution. Thank you for bringing this to our attention. Warm Regards, Gaby from Houswise

Hi Rita, We love hearing that, there's nothing quite like a relaxing evening by the fire with your husband! So glad you're both enjoying it. Thank you for choosing Houswise and for sharing your experience! Warmly, Sara from Houswise

Hi Joe, Love to hear it! That's what we're here for! Thank you for choosing Houswise! Warmly, Sara from Houswise

Hi Jeff, So glad you're loving the product! And thank you for the honest feedback on shipping, we hear you and will pass that along to the right team. Faster delivery is something every customer deserves. Thank you for choosing Houswise! Warmly, Sara from Houswise

Hi Thomas, That's exactly what we aim for! We're so glad our products lived up to expectations. Thank you for choosing Houswise! Warmly, Sara from Houswise

Hi Dorothy, We completely understand the concern! We've reached out to you at the email on file to clarify your order details, so please keep an eye on your inbox. Thank you for flagging this, and we're here if you need anything! Warmly, Sara from Houswise

Hi Ronnie, So glad to hear the ordering process was smooth! We hope you enjoy your products just as much. Thank you for choosing Houswise! Warmly, Sara from Houswise

Hello Lynn, Thank you for bringing this to our attention, and we sincerely apologize for the issue with your fuel. We’ve sent you an email with the details of your replacement order so you can receive your complete order as intended. We appreciate the opportunity to make this right and are here if you need anything further. Best regards, Raul From Houswise

Hi Susan, We’re so glad our team was able to answer all your questions and support you along the way. Hearing that you’re enjoying those 45 minutes of relaxation truly makes our day. That’s exactly the kind of cozy moment we hope to create. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise

Hi Kristin, Thank you so much for your lovely message. It’s wonderful to hear how much you’re enjoying your fire pit, and even more that the extender has made it even better for you. We love knowing it’s creating a cozy experience indoors, exactly how it was meant to be. Warm regards, Angelica from Plateful

Hi Cassandra, We’re so happy to hear our team was responsive and accommodating. That’s exactly the kind of support we strive to provide. We truly appreciate your kind words. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise

Hi Robert, Thank you for bringing this to our attention. We apologize for this experience, we will be in contact with you as soon as possible in order to solve the issue. Thank you for the opportunity to make this right. Best regards, Raul From Houswise