Houswise (houswise.com) has a 3.4 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 30% give 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
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customer美国 · 6 reviews · Experienced 2025-12-20 ·
★★★★★
it was easy to use their website and…
it was easy to use their website and complete my order,however, I noticed I didn't put the correct shipping address so I quickly went back into the website and changed the address, it wasn't even 15 mins. I had the gift delivered to whom I was getting it for because I was going to be out of town for that entire week and I didn't want the package just sitting on my front porch. It seemed ok but I was receiving mixed msgs stating my address is where it was going so I emailed the company and their response was ok it's fixed but I still kept getting msgs with my address as the shipping. Then finally the last msg I received stated it was delivered to the correct shipping address. I check with who was the gift for and yes the did receive it. It was a little confusing but it all worked out.
Reply from Houswise2026-01-06
Hi there,
Thanks for sharing your experience!
We’re glad everything ultimately worked out and that the gift arrived at the correct address. We appreciate your patience through the mixed messages and are happy it was delivered safely.
Thank you for choosing Houswise!
Warmly,
Sara from Houswise
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Robert Quinn美国 · 1 review · Experienced 2025-12-17 ·
★★★★★
Customer Service
Their tracking system never updated and so we left wondering if had even shipped. They do not have a customer support line so your only option is to email. So i emailed asking for shipment update and received answer a week later after the item had delivered. Overall, the product is good but their customer service is NOT.
Reply from Houswise2025-12-29
Hi Robert,
Thank you for sharing your experience, and I’m genuinely sorry for the lack of timely communication around your shipment.
We’re glad to hear you’re happy with the product itself, and we truly appreciate your feedback on customer service, it helps us identify where we need to do better. We’re actively working to improve response times and communication so future customers have a smoother experience.
Thank you again for your honesty and for choosing Houswise.
Warmly,
Sara from Houswise
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Rob Chiavetta美国 · 1 review · Experienced 2025-12-24 ·
★★★★★
Bad company stay away
Same as others. Company is a joke. Ordered a fire pit on Dec 15 paying extra for the “guaranteed delivery by Christmas” option with item not received and no tracking updates. Last update was Dec 16 label created with Amazon Shipping. No response from company via email or their website IM feature for a status update request. Shame my daughter and son-in-law will be missing out on a Christmas gift supposedly “guaranteed” to arrive. Again what a joke. Will be requesting a full refund and dispute with credit card company and report to BBB. STAY AWAY if you’re smart!
Reply from Houswise2025-12-27
Hi Rob,
We’re truly sorry for the frustration and disappointment this caused, especially with this being a Christmas gift for your daughter and son-in-law.
That’s understandably upsetting, and it’s not the experience we want for anyone. We’ve just reached out to you again directly with updates and options so we can resolve this properly, you will not be left without what you ordered.
We appreciate you bringing this to our attention and want to work with you to make this right.
Warmly,
Sara from Houswise
It’s nice but a full bottle of fluid only last 1/2hr of flames. The fluid is expensive averaging $10 a bottle. So to use the pit for 90 minutes costs $30.
That’s not what was advertised. I’m disappointed and will be sending it back.
Housewife has to come up with a solution to this. There were many comments complaining about this.
Reply from Houswise2025-12-27
Hi there,
Thank you for sharing your experience, we understand your disappointment, and we’re sorry this didn’t meet your expectations.
We’ve reached out to you directly with options and tips that can help extend flame time and address your concerns. Please check your inbox (and spam folder) so we can walk through this together and find the best solution for you.
We appreciate your feedback and want to help make this right.
Warmly,
Sara from Houswise
