Houswise（houswise.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 64 条用户评价，属于公用事业分类，口碑一般。评价两极分化：58% 给出 4 星及以上，同时 30% 打了 1 星；商家回复了 95% 的差评。数据最后更新于 2026-08-10。
我订购了一个桌面火坑，希望能与所有配件和燃料一起发货。当我收到它时，我只收到了混凝土火箱以及盖子、羊毛垫和迷你叉子。尽管发了几封电子邮件，我还没有收到所承诺的燃料或广告中的其他配件。他们不再回复我的电子邮件，我只剩下一个混凝土门挡。完全失望了。
Hi Alan, Thank you for bringing this to our attention we apologize for any inconvenience this may caused. We have reached out to you by email so we can work on your case and provide you with the best solution to this issue. We appreciate the opportunity to make this right, Best, Raul from Houswise
他们坚持满意。 我的客厅里有我梦想的火坑。 出色的。
Hi DJ, We’re thrilled to hear you’re enjoying your dream fire pit in your living room. Creating a warm, cozy space you love is exactly what we aim for, and your feedback truly means a lot to our team. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise
糟糕的客户服务。我的订单到达时缺少一个关键部件，我于 12 月 25 日联系了他们，并被告知缺少的部件正在邮寄出去。近一个月后，我仍然没有收到它，并且不断收到同样的回复：“正在发货。”这是非常令人沮丧和不可接受的。
Hi AC Tupper, Thank you for bringing this to our attention we deeply apologize for your experience with our customer service. We have contacted you by email so we can work on your issue and solve it without further delay. Thank you for the opportunity to make this right, Warm regards, Raul from Houswise
很棒的客户服务，真的很喜欢这个产品！ 强烈推荐！
Hi Gigi, Thank you so much! We’re thrilled to hear you love the product and had a great experience with our customer service. We really appreciate the recommendation! Warmly, Sara from Houswise
很棒的产品！爱我的小火坑！看起来很棒而且易于操作！阳台上的餐桌氛围完美。燃烧干净且火焰令人惊奇地持续很长时间！非常敏感的客户支持团队可以解决您的任何问题。对我的购买非常满意！
Hi Robert, Thank you so much for the wonderful review! We’re thrilled to hear you’re loving the fire pit and that it’s adding the perfect ambiance to your lanai. It’s great to know it burns clean, lasts longer than expected, and is easy to use. We also really appreciate your kind words about our support team, we’re always happy to help! Warmly, Sara from Houswise
这家公司一直没能及时生产出产品！我收到的部分订单没有燃料，甚至无法使用该产品！我已经等燃料好几个星期了！ 4周后还在等！此外，火坑附带的额外部件价格非常高。终于收到我的燃油了！ 火势仅持续约 45 分钟，且更换燃料非常昂贵。 然而，我不得不说，整个体验过程中，客户服务一直陪伴着我！ 他们回复了我的每封电子邮件，并让我了解整个过程的最新情况。客户服务获得 A+！ 我认为运输很糟糕，而且我认为这是一个非常昂贵的小氛围。 我真的很喜欢火坑！如果你有时间、耐心和额外的钱可以花，那就尽情享受吧！
Hi Stephanie, Thank you so much for taking the time to share such detailed and honest feedback. We’re truly sorry for the delay you experienced with the fuel shipment, we completely understand how frustrating it must have been to receive the fire pit and not be able to use it right away. That said, we’re incredibly grateful for your kind words about our customer service team. It means so much to hear that you felt supported and kept informed throughout the process. We always do our best to stand by our customers, especially when things do not go as smoothly as they should. We also appreciate your transparency about pricing and burn time. The standard burn time is approximately 45 minutes to 1 hour per full fill, and we always want to make sure expectations are clear. Your feedback helps us continue improving both our communication and overall experience. We’re truly thankful that despite the challenges, you love the fire pit itself. Your honesty and patience mean a great deal to us. Warmly, Sara from Houswise
我 12 月 15 日订购的火坑原本应该在圣诞节期间准时送达（加急运输），但仍然没有到达。 我最初在 1/1 左右收到了燃料。 我给他们的客户服务部发了电子邮件，经过几轮自动回复后，他们承诺在 24 小时内采取行动，并表示将发送第二封邮件。 然而他们送来的是另一包燃料。 除了电子邮件地址之外，没有电话号码或联系方式。 更新：我不在城里，但住在我家的一位朋友说火坑终于到了。
Hi Lee, Thank you for bringing this situation to us we deeply apologize for this experience with your order. We have reached out to you by email so we can resolve this issue as a matter of priority. We're verry sorry this is not the experience we want for our customers and we appreciate the opportunity to make this right. Best, Raul from Houswise.
订单号 HW35469 我很少发表公开评论或投诉，但与这家公司的持续经验促使我这样做。 12 月 11 日，我订购了火坑、额外的燃料和其他额外物品，作为送给我妻子的圣诞礼物。我收到了一些电子邮件的回复，最后一次回复是在 12 月 29 日，来自 Houswise 的一个自称 Ralph Lawrence Ramos 的机器人，其中也有我在这里读过的同样空洞的道歉和保证。拉尔夫甚至说“他”正在亲自调查此事。此后什么也没有。我被退还了为加急运输支付的几美元。哎呀。 。 。谢谢。 在过去的三天里，跟踪信息显示它已到达我所在位置附近的一个中心。然而，该到达日期在过去三天发生了变化，因此这显然是捏造的。它不再显示在 USPS 跟踪上，仅显示亚马逊运输，即使我没有从亚马逊订购。到货日期不断变化，我想我看到的时候就会看到。 读完这些评论后，我唯一确定的是，只要 Housewise 不断收钱，他们就不会在客户服务方面表现得一丝不苟。他们已经将客户服务交给了人工智能。一睹我们未来的人们。 应该将其重命名为“客户伤害”。 那么我推荐这个产品吗？ 不知道。但我不建议与这家公司做生意。我已经超过 65 岁了，老实说，当我买东西时，我很少感到自己被占了这么大的便宜。失望和愤怒不足以描述我的感受。 所以现在我将等待并阅读 Ralph 或 Sara 对此投诉的预先格式化的 AI 回复。 1 月 13 日更新上述内容： 截至几天前，我的订单不再显示在我的 USPS 跟踪帐户中。此外，亚马逊运输提供的跟踪信息会不断更改或操纵过去的运输数据，以反映包裹到达最后目的地的时间。对我来说，这是公然试图转移他们的无能。几天前开始的，现在是 1 月 11 日星期日到达，后来转移到 1 月 12 日、1 月 13 日，现在是 1 月 14 日。他们的跟踪页面告诉我“需要包裹方面的帮助吗？直接联系 ExPrinko Inc”，但没有提供联系信息。 这可能是我一生中接触过的最不专业的公司。
Hi Karl, Thank you for bringing this to us, We understand how disappointing this must be and we deeply apologize for all this experience you've had with our customer service and the delay on your order. We have reached out to you directly by email so we can address this properly and provide a clear resolution without further delay. Again we're very sorry for all this situation and we appreciate the opportunity to make this right. Best, Raul from Houswise.
我一直在尝试退回我从未订购过的壁炉。 我有想过，但一直没有付诸实施。他们甚至在我没有订购的情况下也给我发货了。 我得到的唯一答复是“我们担心您想退货。请告诉我们原因。” 然后我就被鬼迷住了。这非常令人沮丧。我永远不会从他们那里购买任何东西。我认为这家公司非常不稳定。
Hi Sherie, We apologize for this inconvenience with our ordering process, We have contacted you by email in order to work on the best resolution for this situation please check your inbox. Thank you for the opportunity to make this right. Warm regards, Raul from Houswise.
12 月 13 日，我订购了几个火坑（6 个“必需”套装和 6 个“礼物”套装），外加 6 瓶额外的燃料，并支付了“圣诞节前”交货的费用。我在 12 月 19 日收到了 6 瓶燃料，在 12 月 24 日收到了“必需品”套装，在 12 月 31 日收到了“礼物”套装。我并没有太担心，我意识到假日运送可能会很麻烦 - 但我确实收到了跟踪信息，显示 Houswise 已在 15 日将所有订单转交给了 USPS，所以，就像我说的，我认为这只是一种繁忙的邮政服务......我只是告诉了我所有的礼物收件人发现他们的礼物迟到了！ - 正如我所说，6 瓶燃料先到达，但其中一瓶有一个小孔，在运输过程中耗尽（并蒸发），所以我在 12 月 19 日通过电子邮件联系了 Houswise，收到了有关大量电子邮件的自动回复，但他们会在 3-5 个工作日内回复......（从未收到过人工的实际回复）......在我于 24 日收到带有燃料的必需品套装后，我等待礼品套装到达（我通常会带着追踪号码去美国邮政局寻找剩余的货物，但我在假期期间也很忙，然后“礼物”套装出现了……但是没有燃料。所以，我再次通过电子邮件联系（1月2日），并在1月5日收到了一个人的回复……我们来回发送了几次电子邮件，澄清了一些事情，比如我是否能够收到空燃料瓶的替换品，他们是否意识到“礼物”套装到达时没有燃料，而我仍然在等待这些瓶子至少……无论如何，在来回发送电子邮件以确保我们在同一页面上之后，我收到了 6 瓶的跟踪信息，并且即将收到空瓶的退款（他们显然只运送 3、6 或 12 瓶 - 不是单瓶）。这花了一段时间，但我对结果很满意 - 考虑到我认为他们在假期期间有多忙……而且小火坑对我和我的礼物接收者来说是一个很好的、有吸引力的补充。空间，我愿意忽略延迟。
Hi Mitch, Thank you so much for taking the time to share such a detailed and thoughtful update. We really appreciate your patience and understanding, especially during the holiday rush. While we’re sorry it took longer than it should have to get everything fully sorted, we’re glad we were able to resolve the remaining issues and that you’re satisfied with the outcome. It means a lot to hear that you and your gift recipients are enjoying the fire pits and finding them a beautiful addition to your spaces. Your feedback helps us continue improving, and we’re grateful you chose Houswise for such meaningful gifts! Warmly, Sara from Houswise
我12月17日订购了火坑。网站上说1-4天交货，我完全预计是在圣诞节之后。 网站现在说2-6天。现在已经24天了，还没有产品。 我已经尝试过六次不同的电子邮件发送。 我收到了一些回复，但没有任何实质性内容。 最后三封电子邮件未得到回复。 他们说货物已发货并提供了追踪号码，但“正在路上，但迟到了”。 令人抓狂的是，没有“客户支持”的电话号码。我不确定有些顾客是如何给他们 5 分（或实际收到产品）的，但我加入了“0”评分的人群。我的信用卡公司现在正在努力取消付款。 我应该早点读过这些评论（叹气）， 这是此评论 (2/9/2026) 的更新。 一个月后我确实收到了壁炉。 我已经决定拒绝该商品并从我的信用卡公司获得了信用；就在那时我收到了这个产品。 在决定将其退回时，我被告知燃料不能与产品一起退回，因为它违反了运输规定（如果我不能，他们首先如何发送燃料）。这件东西太重了，以至于它的价格大约是我最初支付的价格的 50%。 这让我觉得这件商品的大部分成本都在运费上，它的重量几乎是 15 磅。 既然我有乙醇可以使用，我可能会决定自己制作壁炉。 对整个交易仍然感到失望。
Hi John, I’m really sorry for how long this has dragged on and for how frustrating this experience has been. At the moment, we’re unable to locate your order using the information available here. We do provide customer support by email so we can properly track and resolve each case, and we truly want to help make this right. Please provide your order number, and a real member of our team will review your case right away and work toward a resolution. Thank you for sharing your experience, and we sincerely apologize for the inconvenience and disappointment this has caused. Warmly, Sara from Houswise
专业且反应灵敏的客户服务。 收到我的订单并有一个问题。 周末发送电子邮件并在不到 24 小时内收到回复。 回复很详细，甚至还提供了图片和视频。
Hi Donna, Thank you so much for your kind words! We’re really glad to hear our team was able to respond quickly and provide clear, helpful information, even over the weekend. We appreciate you taking the time to share your experience and thank you for choosing Houswise! Warmly, Sara from Houswise
购物速度可能会快一点
Hi Caren, Thank you for your feedback! We appreciate you sharing your thoughts and are glad to hear you had a good experience overall. We’re always working to improve our shipping speed and appreciate your patience. Thanks for choosing Houswise! Warmly, Sara from Houswise
一切都很顺利，产品很棒
Hi Marina, We’re so happy to hear everything went smoothly and that you’re loving the product! Thanks for sharing your experience and for choosing Houswise! Warmly, Sara from Houswise
Hi Kelly, Thank you so much! We’re thrilled to hear you’re happy with both the service and the product. Thanks for choosing Houswise and for sharing your experience! Warmly, Sara from Houswise
我于 12 日至 16 日订购了一个火坑和燃料。火坑迟到了，没有燃料。他们向我表明订单已交付。我发送的照片显示燃料从未到达（我额外买了 3 瓶）。他们表示燃料已安全挂起，将于本周抵达。仍然没有燃料。我的火坑已经好几个星期了，但无法使用。艾拉代表表示，她将升级并尽快将燃料耗尽。仍然没有燃料。对这家公司感到非常失望。准备好经历将整个东西寄回的麻烦。我的订单号是 HW39285，姓史密斯。我希望 Housewise 的经理能读到这篇文章并为我提供燃料 我刚刚收到来自莎拉的 Housewise 回复。这是我收到的第四条回复，称他们正在努力为我提供燃料。你要么是，要么不是，从今天起你就不是了！仍然没有我支付的燃料。变成一个骗局。小心Housewise公司！！ 下一步是向商业改进局报告公司
Hi Jim, I’m really sorry this has continued to drag on and that you’re still without the fuel you paid for. You’re right to expect clear action, not repeated assurances. We did send you the tracking number for the fuel shipment, please check your inbox and spam/junk folder, as those messages sometimes get filtered. That shipment is in motion, and we are committed to making sure you receive it. If there’s any further issue, we will make it right. Thank you for your continued patience, and I truly apologize for how frustrating this experience has been. We are taking this seriously and want to see it fully resolved for you. Warmly, Sara from Houswise
好的，我们再次开始！我不得不在这里写一篇评论，以寻求帮助解决从未收到“保证圣诞节送货”的问题。当然，突然间我得到了帮助。然而，我与我的信用卡发生了争议，所以他们说，只有我撤回争议，他们才能帮助我。我已经在 Facebook 上发送了电子邮件、聊天、消息，让他们知道我撤回了争议，因为老实说，这是给我儿子的礼物，我宁愿礼物送达……现在是蟋蟀……没有回应……所有自动废话，一切都还没有解决。还在等待订单 HWC8478…距离订购已经一个月了…我的下一步就是在社交媒体上把它们炸毁，因为我儿子有超过 200 万粉丝…我真的不想走那条路。我什至不想做所有这些不必要的废话。但我花了150美元，仍然没有帮助，仍然没有送货。一定是 BBB 的工作……尽管我确信他们之前已经被报道过……
Hi Sandra, I’m truly sorry this has continued for so long and that you’re still waiting after doing everything asked of you, especially withdrawing the dispute in good faith. We understand how upsetting and exhausting this has been, particularly since this was meant to be a gift for your son. We have reached out to you again regarding order HWC8478 and are actively working to resolve this. Please know this is not being ignored, and a real member of our team is handling it. We appreciate your patience and want to see this fully resolved for you as quickly as possible. Thank you for continuing to communicate with us, we are committed to making this right. Warm regards,
2025 年 12 月 2 日，我订购了一个壁炉作为圣诞礼物。订单未送达，看来运输公司（那些廉价的运输公司之一）丢失了包裹。尝试从承运商处获取信息的结果并不令人满意。我已向 Housewise 寻求退款，但尽管保证会对此事进行调查，但一个多月过去了，仍未得到解决。我发现客户服务体验明显低于预期。此外，我注意到你们的网站规定，如果 15 天内未收到商品，将给予 100% 退款，但在本例中，这一政策并未得到遵守。
Hi Juan, I’m truly sorry for how long and frustrating this experience has been, especially since this was meant to be a Christmas gift. Waiting over a month without a clear resolution is absolutely not acceptable, and I understand why you’re upset, particularly given the expectations set by our delivery and refund policy. We do want to help resolve this, but we need to locate your order first. Please reach out to us directly at [email protected] with your order number (or the email used to place the order), and a real member of our team will review your case and work to get this properly resolved. Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience and disappointment this has caused. Warm regards,
可悲的是我希望我读过这些评论。 12 月 18 日订购了全套礼品套装和额外的小型火炉。商店告诉我们它将在 12 月 21 日到达，这个日期早已过去了。迄今为止第一个也是唯一的回复是说他们由于假期而被推迟。我对商店的跟踪（我总是觉得可靠）告诉我，包裹自 1 月 1 日起就一直存放在罗切斯特。 过去两天发送的三封电子邮件不用说都没有得到答复。 要么是骗局，要么是可怕的组织。无论哪种方式，都要不惜一切代价避免。 更新-我们订购的大理石礼品套装到了，但由于大理石用完了，所以他们送来了灰色的。祭坛上仍然没有较小的单位或燃料的迹象。经过深思熟虑，我决定是时候结束这个传奇了。我刚刚被告知，我必须为退回的错误商品支付运费。请注意这些警告，这家公司的客户服务很糟糕。收到您的订单后，他们会发送剩余的产品，所以不要指望您的选择会得到尊重。
Hi John, I’m really sorry for how frustrating and disappointing this has been, especially after being told a delivery date that wasn’t met and then waiting without clear communication. That’s not the experience we want for you, and I understand why this situation feels unacceptable. We want to help resolve this, but we’re not able to locate your order using the information available here. Please reach out to us directly at [email protected] with your order details so we can look into what’s happening and work to make this right for you. Thank you for bringing this to our attention, we’re here to help. Warmly, Sara from Houswise
** 更新 他们退还了运费，一周后一瓶油出现了。所以他们确实兑现了自己的诺言 圣诞节前发货的价格为 9.99 美元，在需要很久之后才于 1 月 5 日出现。 说订单是包括燃料，但实际上没有。 完全浪费钱。 由于没有燃料，不确定产品如何工作。 我认为这完全是骗局。 PS：他们的回复仍然是废话，因为我已经发邮件很多次了，但没有回复！
Hi there, I’m really sorry for how disappointing and frustrating this experience has been, especially after paying extra for Christmas delivery and not receiving the full order as expected. That’s understandably upsetting, and this is not the experience we want for you. We’re unable to locate your order using the information shown here, but we absolutely want to help. Please reach out to us directly at [email protected] with your order details so we can review what’s missing and make this right for you. Thank you for bringing this to our attention, we’re here to help. Warmly, Sara from Houswise
共 64 条符合条件的评价