Amazing company to deal with.all items…
Amazing company to deal with.all items well packed and just works perfectly and a massive upgrade for my content creation
关于 HOVERAir
数据更新- 网站
- hoverair.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 77 条评价
- 差评回复率
- 0%（0/19 条）
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商家自述
Zero Zero was co-founded in 2014 by Stanford Ph.D's, MQ Wang and Tony Zhang, and specializes in embedded Al technology to create intelligence devices characterized by machine vision and high precision control systems.With 140 core industry patents, Zero Zero has pioneered innovations in consumer aerial robotics, such as the enclosed propeller design in the Hover series and the dual rotor propeller system in the v-Coptr Falcon, acknowledged through top-tier media coverage and design awards.Zero Zero comprises dreamers, engineers, inventors, and builders from top universities and research institutions globally. Investors include IDC, ZhenFund, and other leading US and Chinese investors. Headquartered in Hangzhou, China, it has offices in Beijing, Shenzhen, Xinchang, and San Francisco.Official Website: hoverair.com
以上内容由商家自行提供，未经平台核实。HOVERAir靠谱吗？
HOVERAir（hoverair.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 114 条用户评价，属于电子与科技分类，口碑良好。82% 的评价为 4 星及以上，11% 为 1 星；商家尚未回复差评；近 12 个月新增 77 条。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers regularly praise the support staff for their exceptionally quick response times, professional attitude, and efficient problem resolution during every single interaction. People frequently note that the team communicates clearly and goes above and beyond to assist buyers with replacement parts, repairs, and smooth shipping processes. However, some customers also noted occasional frustrations involving defective products out of the box, missing charging accessories, or delayed email responses. A few consumers experienced unexpected hardware faults, battery swelling issues, or performance limitations when operating their new devices during outdoor activities.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Rocky start, strong finish- From frustration to goodwill: resolved beyond expectations
*Post edit : I bought the HOVERAir X1 Pro Max in the Netherlands (≈€750, plus extras later). My initial support experience was frustrating: scripted replies, inconsistent ownership across tickets, and even incorrect name addressing. That’s not what you expect at this price point. some aspects of support also provided concrete, product-level answers along the way. I escalated because I needed precise, practical guidance for a premium device. The turning point came when Everleigh-the Overseas Customer Service + VoC Operation Manager at HOVERAir reviewed the case. Everleigh-carefully checked the facts, confirmed my purchase channel as authorized, and—most importantly—made it right. HoverAir confirmed my purchase channel as authorized and went above expectations with a two-year HOVERCare WorryFree plan at no cost, plus a replacement battery . In the end, HoverAir stood behind the product and the customer. I was satisfied enough to invest further (another extra battery and the dual charger), taking my total spend close to €1,000. The device is a unique bit of kit in NL, and with the final outcome, the support matched the premium positioning. Advice to HoverAir: keep the VoC standard across all frontline contacts (correct name, clear ticket continuity, precise answers). If that becomes the default, you’ll reduce escalations and win more word-of-mouth from early adopters like me. Keep knowledge articles handy, but always answer the specific question first. Do that, and you’ll convert more early adopters into long-term fans. OVERALL STAR SUGGESTION 4/5 (explain: start was 2/5; resolution was 5/5; average to 4/5 with positive outlook) THANK-YOU NOTE TO EVERLEIGH (internal or LinkedIn) Dear Everleigh, Thank you for personally reviewing my case and confirming the authorized purchase channel. Your gesture of offering a two-year HOVERCare WorryFree plan together with the replacement battery has resolved things fairly and restored my confidence. I also appreciate the later responses from your team( Iris, Simonn F., Paras, Etim). With the right training and guidance, they can truly become a force to reckon with — and I mean that sincerely. This is exactly how premium support should feel. Best regards,
I had a problem with the Hover X1 Prob…
I had a problem with the Hover X1 Prob Max Beacon. The rapid, courteous and very professional advice I received - which included regular contact to see if the problem was resolved - was the best I have ever experienced. In the end I was invited to return the Beacon for technical analysis and provided with a pre-paid label to do so. In just 24 hours I was told that the Beacon would be replaced which happened just a day later. The Beacon is transformative tech for the drone. Amongst many things it enables in-flight profile changes, flight control and sound recording without a mobile. This must be the best photography drone for under 250g weight on the market and Customer Support is just as good!
Great support
I ordered the wrong protection case for my HoverAir X1 ProMax and the support was just great - I got an answer within a few hours and ofter sending the serial number of my drone they refunded the money for the wrong case. I am also very happy with the drone itself - good product with a lot of great features!
Concern Regarding Support Quality and Customer Experience
Subject: Concern Regarding Support Quality and Customer Experience Dear HoverAir Management, I am writing to formally express my concern regarding the level of support I have received for my HoverAir X1 Pro Max. Having invested nearly €1,000 (including accessories), I expected a standard of service that reflects the premium positioning of this product. Unfortunately, my experience has been a bit on the opposite. Despite multiple detailed emails and clear bullet-pointed questions, I have repeatedly received generic responses, links to general blog posts, or automated AI-style replies that fail to address the specific issues raised. In some cases, different agents have responded without context on the same issue , and ticket references have been vague or absent, adding to the confusion. For reference, the tickets in question are 81820 and 82002- after which both were merged into one issue ...that is okay ...since Simonn took over. I would like to be candid here: I came across four support representatives — Simonn, Paras, Iris, and Etim. The first two (Simonn and Paras) at least tried to provide some specific direction, both in particular were genuinely helpful. Simonn resolved the issue and I agreed for a ''close''. However, the rest of my interactions — particularly with Etim, Iris — were disappointing. They often came across as superficial, dismissive, and careless. In many instances, my name was not even addressed correctly, despite it being clearly present in the correspondence. (Maybe also intentional ...Iris addressed me : Mr Woes ...we all know where's that coming from in the English Vocabulary ) . while I don't mind this a wee-bit ......That is simply not acceptable in a professional setup. This lack of care creates the impression of “clowns” handling the case rather than trained product specialists. It might help close tickets quickly, but it does not resolve problems or build customer trust. Instead, it projects a “fly-by-night” approach that damages brand credibility. Adding to the confusion: HoverAir support initially suggested that purchases via Bol.com do not qualify as valid sales channels. Electro Taelman (a Bol.com partner and an officially recognized HoverAir seller) has since confirmed otherwise, which means the information I received from HoverAir support was flat-out wrong. This back-and-forth has caused unnecessary frustration and wasted time. For a product of this cost and ambition, customers expect professional, knowledgeable, and consistent support. When this is lacking, word of mouth inevitably suffers. I, for one, will be candid with friends and colleagues about my experience, and this kind of feedback — especially in the premium gadget space — directly affects purchasing decisions. I strongly urge you to review your support process, ensure cases are handled with continuity and precision, and empower your team to go beyond scripted replies. Without these changes, HoverAir risks alienating precisely the early adopters who should be your strongest advocates. I hope this note is taken in the constructive spirit intended. Your product has genuine potential — but unless the support experience improves, that potential will be overshadowed by frustration.
Damaged drone but good service experience
Damaged my drone from a fall (poor piloting in manual mode). Sent in my service request and they responded quickly with instructions and communicated with me through the entire process. I had the HoverCare so the repair fees were reduced and I got my drone back and in the air again. Great experience!
My Hoverair X1 Pro Max ended up getting…
My Hoverair X1 Pro Max ended up getting water damage and was no longer operating. I reached out to the Hoverair Support team and they helped me through the process of getting a new one. They were responsive and consider with their communication. Thank you Hoverair Team!!
Impossible return process - avoid!
The return process is a nightmare. You only get 15 days, but first you must fill a return form and wait several days for them to process it. Then they email saying they need another 48h to prepare a return label. 3 days later, still no label. I’m leaving on holiday and will miss the 15-day limit. They make it practically impossible to return, so unless you’re 100% sure you’ll keep it, avoid!
Hover X1 Pro Max took an…
After my Hover X1 Pro Max took an unexpected dive over water, I was worried the claim process would be a headache. Instead, Hover’s customer service absolutely delivered — quick replies, clear instructions, and a smooth resolution from start to finish. They handled my case with real care and professionalism, and I felt supported the whole way through. Huge thanks to the team for turning a frustrating situation into a positive experience!
The product is very awsome
The product is very awsome, great quality, convinient size, pretty good video quality, great accesories, the repair service center is very fast and efficent. I am very satisfied and recomend this product 100%
Outstanding Drone – Even Better Customer Service!
I’ve been using the HoverAir X1 Pro for a few months now, and it’s truly a game-changer. The drone is compact, smart, and incredibly easy to use — perfect for capturing dynamic, cinematic shots without needing a second person. Whether I’m biking, running, or exploring nature, the tracking and stability features work like a charm. But what really impressed me the most was the customer service. I encountered a technical issue with my unit, and the support team handled it brilliantly. They were fast, professional, and went above and beyond to resolve everything in an impeccable way. It’s rare these days to find a company that not only stands by their product but also treats customers with such care and efficiency. Highly recommended — both for the technology and the people behind it!
In a way that is inexplicable to me
In a way that is inexplicable to me, I lost my drone when it fell into the water. The support department ensured that I received a new drone, for a fee. I am very satisfied with this. Very good and fast service.
Great service by Iris
We bought an HooverAir on the website. When we tried the Hoover it did'nt work. It wouldn't connect. The app couldn't find the Hoover. We've contacted the Aftersales support. Iris was very kind and patience. She gave us some possible solutions. Unfortunatly they didn't work out. Then Iris suggested that we could return the Hoover and they would take a look at it. Ofcourse without shipping costs. So we did. And they found out what is was. Something quite simple. A wrong SD card. They sent the Hoover back. And the Hoover now works well. So thank you so much Iris! Greetings Coen(and my wife Tanina) from the Netherlands
Customer support
I chatted via email with Customer support and got the answers I needed. At first I tried to call and looked for a phone number, but instead sent an email, and the whole communication was on email and was great (took 3 days or so to resolve). Great customer support
Consume service sucks
I have been dealing with Amanda on a refund because I never received the drone. She keeps telling me to contact UPS but I did and was on hold one hour for them to tell me Hover needs to file a claim, not me. Hover labeled it so they need to do it but she keeps telling me to look into it with ups when it's not my responsibility. The customer service is very bad, I would not recommend getting this product as they are no help and they are criminal in how they operate.
happy customer
They respond fast and give a service after sale. I'm always scared of company's I don't know and how they tread their customers after sales, but from my point of view i don't have any complaints so far
Support went to great lengths to help me
Had my Hoverair X1 for a year, and when I switched to a new phone, the transfer of photos and videos didn't work any more. Contacted support, sent them screenshots and logs, and they went to great lengths to help me. Obviously, it wasn't an easy case as it took some time, but finally they solved it. Hats off to the Hover support team, can't say anything negative about them.
I purchased an EOL (end of life)
I purchased an EOL (end of life), product from Zero Zero Robotics, the parent company of HOVERAir. It was the Falcon drone. I had issues with updating the firmware which was at least 3 yrs old. HOVERAir bent over backwards to try to resolve my issue. It was resolved and I couldn't be happier with their outstanding customer service.
Excellent customer service from Jane at…
Excellent customer service from Jane at Hover - replacing my batteries with next day delivery and no charge - thank you The 2 batteries in the combo set swelled badly after 1 year 4 months and very little usage (approx x15 flights) and correct storage - to become unusable/dangerous. The care instructions are unreadably small but suggestions are to store at 50-100% capacity and charge once per month. No quibble replacement was greatly appreciated and restored my confidence in the company as the batteries are overly expensive priced at £40ea and the originals don't have self discharge control like the newer types.
ATTENTION - SUPPORT IS NOT GREAT!
ATTENTION - SUPPORT IS NOT GREAT! Your support team is not getting back Case# 75358 - Log id – 1936784957731688449. After updating firmware LCD menu is no longer working, I cannot see what mode etc. and only manual mode works via phone, can’t operate any mode to take off. Beacon no longer connects but sometimes it connect but only manual mode and cannot reset the ring by holding both side. I had seen some other users posted their issues. I shared everything to support team but no input yet. There is no support number to call for a product when spending more then $1k! this is an issue. You have my case number, please get back to me.
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