Hover support
Great service even in times when I thought I couldnt get helped the Hover contactperson helped me to think with me to get a sollution.
关于 HOVERAir
数据更新- 网站
- hoverair.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 77 条评价
- 差评回复率
- 0%（0/19 条）
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商家自述
Zero Zero was co-founded in 2014 by Stanford Ph.D's, MQ Wang and Tony Zhang, and specializes in embedded Al technology to create intelligence devices characterized by machine vision and high precision control systems.With 140 core industry patents, Zero Zero has pioneered innovations in consumer aerial robotics, such as the enclosed propeller design in the Hover series and the dual rotor propeller system in the v-Coptr Falcon, acknowledged through top-tier media coverage and design awards.Zero Zero comprises dreamers, engineers, inventors, and builders from top universities and research institutions globally. Investors include IDC, ZhenFund, and other leading US and Chinese investors. Headquartered in Hangzhou, China, it has offices in Beijing, Shenzhen, Xinchang, and San Francisco.Official Website: hoverair.com
以上内容由商家自行提供，未经平台核实。HOVERAir靠谱吗？
HOVERAir（hoverair.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 114 条用户评价，属于电子与科技分类，口碑良好。82% 的评价为 4 星及以上，11% 为 1 星；商家尚未回复差评；近 12 个月新增 77 条。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers regularly praise the support staff for their exceptionally quick response times, professional attitude, and efficient problem resolution during every single interaction. People frequently note that the team communicates clearly and goes above and beyond to assist buyers with replacement parts, repairs, and smooth shipping processes. However, some customers also noted occasional frustrations involving defective products out of the box, missing charging accessories, or delayed email responses. A few consumers experienced unexpected hardware faults, battery swelling issues, or performance limitations when operating their new devices during outdoor activities.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Get the hovercare!
Had a flyaway accident and my drone was completely replaced free of charge and my hover care is still in place! Amazing email and customer service, would recommend to everyone!
Thanks to customer service :-)
Thanks to customer service :-) There was a delay in delivery and the parcel could not be delivered. The pre-Christmas period is difficult for all parcel delivery companies. Communication and the reliable second delivery were very good. Many thanks and all the best for the new year. AR
After an awful experience with the…
After an awful experience with the costumer service on the past, Iris showed that’s the HoverAir Team has at least one competent employee. Iris took care of my problem really fast, what showed competency. Thank you Iris!
I ordered three items
I ordered three items: a drone, a battery and a case, but only the case arrived. I included shipping insurance (processed by Seel) in my order, and Hoverair's customer service told me how to proceed to get a refund for the drone and battery. The refund took a couple of days to process, and I finally ordered the drone and battery through Amazon Spain. Hoverair's customer service was good and fast, they are attentive and I recommend them, the only thing is that it is only by email. In any case, Sonia was very kind and attentive. Thank you very much for helping me resolve the conflict.
Hover is way above
I read some feedback about customer support and response time, I think Hover team takes the feedback seriously and does try to improve its operations. I got my X1 over a year and have had no issue with aerial photos and videos for hiking, bicycling (moderate speed). Recently, my X1 was misplaced (someone picked it up by accident), I reached out to Hover support team for help with locating and locking up the drone. After carefully confirming ownership, to my surprise the support staff (Iris) was able to lock and render my drone nonfunctional. It’s now unlocked and SW updated, operating flawlessly. The support and capabilities of Hover after-sale team provide confidence on Hover products. I’m looking at Pro or Pro Max next as we are doing more road cycling now (higher speed applications). Thanks, HOVER!
Exceptional Support and Outstanding Drone!
I am extremely satisfied with my experience with HOVERAir. The customer support was truly exemplary. I had an issue with the battery, and the team was incredibly responsive and provided a quick solution, ensuring a seamless replacement process. Furthermore, I must commend the quality of the HOVERAir drone. It's an essential tool for my daily use, and its performance is truly exemplary. Highly recommend both the product and the company!
Professional, Respectful, and Helpful Customer Service
I want to sincerely thank Iris and the HoverAir support team for their professionalism, patience, and kindness throughout my recent support experience. Even though my case involved a bit of back-and-forth and some disagreement at first, Iris handled everything with respect, calm communication, and genuine care. She took the time to listen, explain the situation clearly, and still offered a thoughtful goodwill solution that showed HoverAir truly values its customers. What really stood out to me is the human side of the support — polite, responsive, and respectful. That makes a big difference, especially when you’ve invested in premium equipment like the HoverAir Pro Max. I still very much enjoy using my HoverAir and continue to recommend it to family and friends. Thanks again to Iris and the HoverAir team for their dedication and customer-first mindset. Highly appreciated 🙏
5 star experience
The customer service reps were very helpful throughout the process. They made the repair process smooth and easy. I am very happy with how everything went well. And very happy to be able to find this company.
Great Warranty! Fast turnaround time for support.
I had an issue with my battery and a replacement was sent out immediately. Then I had another issue, support was super quick to resolve it, they had me ship my hoverair in, fixed the issue and shipped it back very quickly! Happy with how they stand behind their warranty.
Drone is awesome but support is even…
Drone is awesome but support is even better! Drone is surpassingly durable yet I've managed to break it twice and support has repaired/replaced my unit for free both times, highly recommended product and service.
Comes with no Charger / hub
I received the hover x1 pro max yesterday: from the black Friday pre sales. Unfortunately it did not occur to me even doubt once that that the drone comes without a charger hub. So the package only comes with the drone, the battery already inserted plus a USB cable but no hub to be able to charge the drone. The worse part is it does not state on its website that you would need a battery charging case, or hub to charge it. You are intentionally led to think it charges with provide usb cable. But Noo that is not the case you have to pay additional £40 for the hub. Meanwhile the Black Friday sale was showing a discount of £40 but in reality they had just taken the hub out of the packaging and listed it as a separate accessories so you end up actually paying the full price. Hence, the part is the company is so stingy that they dont even charge or include a limited percentage charge like 5/10% in order to test the camera or pair it upon unboxing. So you are unable to even test the drone to see if its working or not in case of any defect until you buy the hub separately. So if your thinking of buying take into account the extra cost of a charging case £155 or £40 hub.
The hover air is a good little drone…
The hover air is a good little drone for fun at parties, camping or just hanging with friends. My previous review was two stars but mostly had to do with my aggravation waiting to hear back from the company each time I emailed. They do get back to you and I did receive my hover air and I’m very much enjoying it. With this company, you just gotta be patient with as they will follow through with their customer service. Thank you Darin
Excellent drone and outstanding customer support
I’m really happy with my Hover Air X1 Pro. Today was my second flight, and the experience has been fantastic. It’s very easy to fly, fast, and stable. You just have to be careful when flying in areas with trees or branches around, since it could crash if the space is tight. The image quality is great, and the app works smoothly. I did have an issue with my first unit — it turned out to be defective — but the support team was amazing. They tried to fix it remotely, and when that didn’t work, they sent me a brand-new replacement. This one has been working perfectly. Overall, it’s an incredible product with top-notch after-sales service. I’m really satisfied with my purchase.
Excellent customer service - warranty replacement
Excellent customer service - had a problem with the Beacon and it has been replaced quickly even if it was close to the end of the warranty! I have the Hover Air Pro Max and it’s an excellent product, I’m also interested in supporting HOVERAir and Zero Robotics as they are a new company bringing innovation in the drone field. Customer service has been really good in responding quickly to my messages. 5 STARS from me!
Excellent service
This has been by far the most professional and efficient service experience I’ve received. The team was always polite, responsive, and clear in communication — every email was replied to within 24 hours, with specific updates and next steps. Everything regarding my case was handled smoothly and professionally. Keep up the great work!
great experience with Customer Services.
I have the Hoverair X1 and the Hoverair X1-Pro. I really enjoy this drone. I am 69 years old and I can use it! This review is about the customer service.I had an issue with my Hoverair X1 Pro and the beacon not connecting. After several emails they asked me to send log-files and videos of the issue which I did. They asked me to send in the beacon for repair and a week later a new beacon was delivered. Still the issue remained and after several email with Iris I was asked to sent both beacon and Hoverair (shipping paid by Hoverair). About two weeks later they were shipped back to me and all issues were fixed. In total all took about six weeks but that is oké for my issues were solved. Very pleasant contact with several people from customer services. I am a happy customer!
Best self-tracking drones - and great service
First of all: The products are amazing! And if something goes wrong, they help you out of your trouble! Maybe not the fastest in response, as they are a small company - but they will always find a good solution for your problem! Very friendly and helpful…
Iris from Hoover did an amazing job…
Iris from Hoover did an amazing job with Customer Service!
Great product and great customer…
Great product and great customer support. My first HoverAir X1 Pro was stolen few weeks ago. I decided to contact the HoverAir support to order a new one and be sure that the stolen one was blocked. HoverAir support helped me during the full process and offered me a discount to help me replacing my stolen drone. Each time I had to contact HoverAIr support, for question about the drone, issue with the app and even to help me when my drone was stolen, they always answered quickly and helped me to find a solution. This is not always the case with all support centers, so it was worth pointing out.
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