Great experience
Great experience, fast service
About HOVERAir
Data updated- Website
- hoverair.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 77 reviews
- Replies to negative
- 0% (0/19)
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About this business
Zero Zero was co-founded in 2014 by Stanford Ph.D's, MQ Wang and Tony Zhang, and specializes in embedded Al technology to create intelligence devices characterized by machine vision and high precision control systems.With 140 core industry patents, Zero Zero has pioneered innovations in consumer aerial robotics, such as the enclosed propeller design in the Hover series and the dual rotor propeller system in the v-Coptr Falcon, acknowledged through top-tier media coverage and design awards.Zero Zero comprises dreamers, engineers, inventors, and builders from top universities and research institutions globally. Investors include IDC, ZhenFund, and other leading US and Chinese investors. Headquartered in Hangzhou, China, it has offices in Beijing, Shenzhen, Xinchang, and San Francisco.Official Website: hoverair.com
Written by the business, not verified by us.Is HOVERAir legit?
HOVERAir (hoverair.com) has a 4.3 out of 5 rating on OK.one, based on 114 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; 77 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers regularly praise the support staff for their exceptionally quick response times, professional attitude, and efficient problem resolution during every single interaction. People frequently note that the team communicates clearly and goes above and beyond to assist buyers with replacement parts, repairs, and smooth shipping processes. However, some customers also noted occasional frustrations involving defective products out of the box, missing charging accessories, or delayed email responses. A few consumers experienced unexpected hardware faults, battery swelling issues, or performance limitations when operating their new devices during outdoor activities.
Auto-generated from all reviews of this business. For reference only.What people say
Perfect!!!
Absolut great products and an outstanding support!
I had a problem with the gimbal on my…
I had a problem with the gimbal on my device, and customer service provided me with excellent assistance. I sent the device in free of charge and it came back in working order. They always reply and are very attentive.
Fast and Efficient support Service
I had a problem with the driveshaft on my Aqua, and they replaced it right away. I'm very satisfied with the service I received—it was exactly what you'd expect from a large, reputable company. Christian
Amazing service
Amazing service! I had a gimbal malfunction after a crash. The support team was great, and they fixed my drone super quickly!
Still no delivery - After ordering almost a month ago on…
After ordering almost a month ago on the 5th September and multiple emails with HoverAir support I am still waiting for my HoverAir to be delivered. After requesting a refund instead I was informed that would have to wait till they had completed their USPS investigation. This was meant to be a birthday gift but at this rate I will be lucky if it arrives in time for Christmas. Very disappointed – Order #MG43525
Excellent service and very responsive…
Excellent service and very responsive after sales support.
Excellent customer support !
Excellent customer support ! Very fast reply , great communication , solved my problem instantly and sent me all super fast. Great service ! 10 on 10 !! Thank you Hoverair 🙏🏼✨ Greg
Outstanding!
Great products and an outstanding support! Thank you!
Great service and support!
The support team communicated clearly and direct. They were kind and helpful. In the end they solved my issue.
CON COMPANY
I have an order for over two months I did not receive, Hoverair and the delivery courier have been investigating for over two months regarding this delivery dispute I have never heard of anything like this. I have said I shall chargeback report with Trading Standards they honestly do not care in the slightest. Very poor company with very poor ethics held over £1200 of my money for over two months.
My problems with my HoverAqua
My problems with my HoverAqua were solved professionally by HoverSupport: I had problems with the drone and with my lighthouse. The service and handling solved these two problems excellently. My learning is that sand should be avoided and that USB ports should be properly closed. And finally: Iris has been a great help!
I had a problem paying for a pledge
I had a problem paying for a pledge - the message was vague and wrongly indicated that the transaction was fraudulent and to contact support - this without any information on how to contact support. So I contacted both HoverAir support and Indigogo Support. To their credit (+5*), Hoverair responded very quickly and tried to help but all this confirmed was that the problem lay with Indigogo and so (-1*) because Indigogo never even bothered to reply!
Great experience with the customer…
Great experience with the customer service team! Fast supports, help and patience waiting for my answers not really fasts sometimes. I was guided step by step to try to find a solution for my HoverAir Pro Max with clear instructions. Then a shipping back of the device to Hover was arranged for me and after the inspection I had quickly an email with a solution! Now it’s time to fly again and capture moments! Thx to all the Customers Service Team.
Because if a defect battery I contacted service!
Because if a defect battery I contacted HOVERAir support & they replaced it at no cost! Great service & communication accompanied the entire process! I really envy this drone & use it quite often despite having full size drones from the competition.
TheHOVERAir customer support helped me…
TheHOVERAir customer support helped me in a very friedly way and offered a good solution for my case. Many thanks for all!
I recently had an issue with the rear…
I recently had an issue with the rear collision sensor on my HOVERAir drone, and I am incredibly impressed with their customer support. Their response was very prompt and quick throughout the entire process. They addressed the problem immediately and even provided a free replacement device as a gesture of goodwill. The level of service and quick turnaround exceeded my expectations. I highly recommend HOVERAir for their exceptional support and commitment to their customers!
Battery replacement under warranty.
my faulty hoverair aqua battery was replaced under warranty swiftly with regular correspondance and advice, great customer support.
I had an issue with my HoverAir Aqua…
I had an issue with my HoverAir Aqua where the gimbal stopped working correctly. Support was great, they sent a new one asap, I did have to cover the $55 shipping but was impressed by the support and speed on how to fix my situation!
I emailed Hoverair support 2 weeks ago…
I emailed Hoverair support 2 weeks ago about my x1 pro max and still got no reply from them. Update. They finally contacted me and got my replacement today. Shout out to Iris for facilitating everything.
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