Shokz (shokz.com) has a 4.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Shokz were polite, and keen to help. No sign of trying to "wriggle" out of resolving my issue as it may have had a cost to the company. No anxiety, or arguments, just asked for some essential information and erred on the side of the customer when there was some inconclusive data. Very impressed. Highly recommend Shokz as an honest and thoughtful trader.
Great product and great customer service I have had a few Shokz products and I have always been very satisfied with them. Unfortunately, the last pair of earphones I had ordered developed a minor defect. I contacted the customer service and they sent a new pair without any problem. Since many companies are trying to wiggle out from their warranty, I was very pleasantly surprised how smoothly the whole process went.
Very quick and helpful advice. Not just a reference to go to the website like so many other technology companies. Advice that demonstrated a complete understanding of the problem and real interest in sorting problems out.
I would highly recommend the Shokz OpenRun to anyone who likes to run while listening to podcasts or music, but still wants to stay aware of their surroundings. I initially ran into an issue with a faulty left earpiece that was crackling and sounding muffled. I reached out to the Shokz customer service team, and it turned out to be some of the best customer support I’ve ever experienced. They provided a detailed troubleshooting list to try first and then asked for a bit of video and photo evidence. Once they verified it was defective and covered under warranty, they immediately sent out a free replacement pair. The new pair arrived in just 3 days. On top of that, they didn't even ask me to send the old pair back first, which meant I wasn't left waiting for weeks without a working headset. A big thank you to the customer service team. They were very kind and genuinely seemed interested in solving the problem for me. In a world where customer service often feels like it's lacking, Shokz definitely delivers.
I purchased my Shokz OpenRun Pro 2 on 31 December 2025 after having a great experience with an earlier Shokz headset. Unfortunately, in July the volume down (-) button became faulty. It stopped clicking and no longer worked, while the volume up (+) button continued to function perfectly. I contacted Shokz customer support, and the experience was outstanding from start to finish. Their team responded promptly, guided me through several troubleshooting steps, and asked me to provide a video recorded on another phone to verify the issue. Once they confirmed the fault, they honoured the warranty without any hassle and sent me a brand-new replacement. This is exactly how excellent customer service should be. The team was professional, fair, and genuinely helpful throughout the process. The quality of both their products and their after-sales support has made me a loyal customer. I highly recommend Shokz to anyone looking for reliable bone-conduction headphones backed by outstanding customer care. Thank you, Shokz, for standing behind your product and making the warranty process so straightforward.
Full of praise for the polite and efficient correspondence I received. My faulty headphones were replaced with no question, even waiting till I came before dispatching tge replacement. Thank you
Warranty call on my headset and the company was absolutely fabulous. Unfortunately we could not fix so a new pair were shipped Amazing
Great service. Professional and courteous throughout the process. Dealt with in a speedy manner.
My experience with dealing witch the Shokz support team was excellent. With clear communications throughout my enquiry with a replacement headset sent out promptly. Fantastic customer support
Shokz OpenRun pro is a great product, I almost never take it off. and - I had a warranty issue. I didn't keep the receipt. I kept the S/N bar code card, and along with a pic of my bank statement transaction, they honoured the warranty and sent me a new pair, and great and pleasant customer service. Couldn't say enough.
I’m extremely happy with Shokz’s customer service. My original OpenRun Pro developed a fault, so I sent it back under warranty. The whole process was very quick and straightforward. They inspected the headphones and sent me a brand-new replacement without any hassle. Even better, they upgraded me from the first-generation OpenRun Pro to the OpenRun Pro 2 at no extra cost. Both the return process and the delivery of the new headphones were handled very efficiently. Excellent customer service, fast communication, and a very generous warranty experience. I would definitely recommend Shokz.
I have been using these products for many years and will continue to do so as they have had great service, always helpful and efficient. If a product unfortunately broke or malfunction, they were quick to replace and apologise. I have recommended them many times.
My headphones stopped working near the end of the standard 2-year warranty. I contacted support and they verified the flaw right away and sent me a new pair of headphones. Communication was great. It was a real pleasure. Very happy as I use them all the time, and I know they stand by their promise/products.
The customer service was great and responded within a couple of days and sorted my issue out by sending me a replacement. I very pleased with the open run earphones the overall sound and quality of them is great. I have bought 2 earphones now one for my brother which he also happy with.
My headphones don’t work properly but they work enough, the left one is quiet and clearly damaged and has been like this for some months - faulty after about 5 months but was ok for what in needed as the right one worked. The right one failed after a run which prompted me to contact you. It then started working again. I tried doing a video to demonstrate the left didn’t work but was really awkward and I decided that the effort to do this wasn’t worth it as the phones were ok with the right working again. Anyway your coms were good and I guess I’ll just persevere alright I’m pretty certain the right earpiece will permanently fall in future. I do like Shokz so despite the fact they are not super robust they are what they are. Hope that helps Easy access to your complaints process
After reporting my issue we went through several ways to verify my headphones were covered under warranty. I’m please that I purchased through Amazon as I was able to find my purchase date. The New headphones have arrived and I look forward to endless use in the coming years. I’ve been using Shokz headphones for the last 5 plus years and use them at work all day and have another pair I use at night, which I Bluetooth to my TV. I probably have a pair of Shokz headphones on for around 12 hours per day.I have also bought several pairs for presents and have recommended it to many people resulting in at least 4 purchases. THANKYOU! Shokz
I was disappointed that I I bought the wrong earphones and you’re not able to exchange or refund.
I received a replacement for faulty product, but I had to jump through hoops to prove the problem and was never able to speak directly to a real person.
We're sorry to hear that the warranty process was more complicated than expected. We understand how frustrating that experience can be. Your feedback has been recorded and will be shared with the relevant team as we continue working to improve our support process and overall customer experience. Thank you again for your honest feedback and for giving us the opportunity to improve.
Changed mind so did not try it out. Got free return. A bit of a delay in processing refund and process not entirely smooth hence 4* .
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