Fantastic customer service
Fantastic customer service. I had a paid of Shokz that unfortunately broke and the process for replacement was very easy
About Shokz
Data updated- Website
- shokz.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 110 reviews
- Replies to negative
- 100% (5/5)
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Is Shokz legit?
Shokz (shokz.com) has a 4.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Headphones replaced, but feels like a constant issue.
Great customer service, but I have had a number of Shokz products, all of which have encountered sound issues in the first two years which is luckily a warranty period. Needless to say, the headsets have always been replaced with new; but it is frustrating. The products themselves are great! So I continue to recommend them to peers. Would be keen to understand if there was a way to fix/refurbish some of these, maybe do a trade-in discount for new products.
Excellent customer Service
Prompt and great customer service
No complaints!
Quick response, and fair attitude to warrenty. Friendly staff
Shokz team. Very helpful and understanding support.
The Shokz support team were incredibly helpful and understanding throughout the process of dealing with my issue with the product ( bone conduction headphones ) and guided me through steps in dealing with the problem and ultimately resolving it.
Reaction rapide et contact agreable
Perfect Customer Service
My Shokz headphones, which I use every day, snapped two days before the warranty expired. No problems at all. Fabulous customer service, easy replacement process. Very, very highly recommended!
You have been rubbish at responding
You have been rubbish at responding. Taking at least 4-5 days to get back to me . Very generic reply’s . Not personal at all . The process of wanting to return the product to you has taking at least 3 weeks of back and forth emails . Almost putting me out of the return date policy. I have had no correspondence from you to as yet to say whether you have received the headphones back to you and whether my refund is being processed.
Reply from Shokz2026-08-04
Thank you for your follow-up, and we sincerely apologize for the delays and the experience you've had. At times, a high processing volume may result in slower response times, and we appreciate your patience and understanding. We also recognize that the overall process has taken longer than expected, and we will continue working to improve our service and streamline our processes. Please rest assured that we have already asked our customer service team to prioritize your refund, and we will continue to follow up internally to ensure it is processed as soon as possible. Thank you again for your understanding.
The service team replied to my query…
The service team replied to my query very promptly and very effectively. All was sorted very quickly. Even though I bought the device via a third party.
Swift no fuss replacement of defective…
Swift no fuss replacement of defective headphones.
100/10
One of the best experiences with customer services I’ve ever had. I’ve been a shokz customer since they were aftershokz and have never had a problem with a product however when my open run Mini 2 stopped functioning as they should the team could help enough. New pair on the way after a few days of struggling to read a serial number!
Swift warranty claims
My headphones broke after around a year and a half, still in warranty. Reached out and had a response the next day asking for a video of the damage, a few days later they had dispatched me a new pair. Didn't even have to return the broken item. Hats off to Shokz customer service.
I had an issue with my Shokz open run…
I had an issue with my Shokz open run pro 2 not charging and switching on. The customer service responded to my query quickly and the replacement was shipped promptly.
Excellent experience
Excellent experience. Very helpful customer service.
Amazing customer service
Great help and support from the…
Great help and support from the Customer Service Team. It was a straight forward process for the warranty claim. Once I supplied all the information needed it was a no quibble positive outcome. The team was very quick to reply and kept the process going. The delivery of the replacement headset didn't take long at all. Very impressed with Shokz customer care.
Good warranty & great customer service
Had a problem with some ear pods and contacted Shokz. They were within the 2 year warranty and they sent out a new pair really quickly
Customer service excellent dealing with…
Customer service excellent dealing with my issue.