Easy process …
Prompt contact and clear instructions for processing my claim
About Shokz
Data updated- Website
- shokz.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 110 reviews
- Replies to negative
- 100% (5/5)
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Is Shokz legit?
Shokz (shokz.com) has a 4.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Really good after-sales care!
Very helpful and prompt with responses.
Full Marks for customer care.
Lovely attitude from the customer services team at Shokz. Anxious to help with my situation of failing headphones. Gave practical appropriate advice, and later helped with replacements.
Prompt responses and my complaint…
Prompt responses and my complaint regarding my earbuds was resolved to my complete satisfaction. I was provided a replacement set of earbuds as my originals became defective within the warranty period.
Problem solved
Terrible after care and product faulty after 3 months
The enormous list of things you asked me to do was so complicated and long. How on earth am I supposed to send you a “video” of a crackly earbud ??? Surely I should be able to return them you test them and send me a new pair or repair them. I would NEVER buy your product again
Reply from Shokz2026-08-03
Dear Customer, We are truly sorry for the experience you have had. We have carefully documented and shared your feedback regarding both the warranty process and the information requested during the troubleshooting process. We are continuously working to improve our service procedures and enhance the overall customer experience. If you are still experiencing this issue, we kindly invite you to contact our Customer Support team again. We have already informed the team of your case and concerns, and they will do their best to assist you with the next steps. Thank you for taking the time to share your feedback. We sincerely hope to have the opportunity to resolve this matter for you.
Amazing support for every step of the…
Amazing support for every step of the way. From reporting the issue and a well defined resolution offered. Thank you!
Replacement of broken headphones still…
Replacement of broken headphones still under warranty - replaced with zero issues and a new set issued within a few days without even needing to return broken set. Excellent service.
Excellent customer service
Shokz's customer service was excellent. It was fast, friendly and polite. I had a device which was 2 months short of the end of its warranty which had become faulty. Once I had provided them with the information they required they immediately shipped a new replacement which I received a few days later. I generally don't reply to feedback requests, but they genuinely deserve this accolade.
Warranty replacement
Quick reply, rapid resolution under warranty. Fair. Thank you!
Excellent warranty service
Brilliant customer service team, they are more than happy to help.
After having my first pair of shokz, 3 years later after buying from a third party site they had stopped working, I contacted shokz directly enquiring to what maybe the problem, they explored options but unfortunately unable to fix the headset. They still offered me an out of warranty discount if I brought directly from their site this time. When I placed an order I realised I ordered the wrong size they corrected this straight away before they had been dispatched. I found both sets of customer service helpful with quick responses. Both the discount was refunded to me along with recieving the new head set arriving within a couple days. I was unsure if to buy another pair after the first pair but I'm so glad I did. After now knowing how great the customer service are. I know the products themselves are of great quality it's just a shame the first pair didn't last but im happy I went for an grade model and buying directly gives me more confidence than through a third party.
Warranty issue dealt with quickly and…
Warranty issue dealt with quickly and professionally - good advice to check the problem, then replacement arranged and delivered quickly with minimal effort required from me.
Very good
Excellent response to my question. Easily solved with advice.
All good
All good - fixed issue with no main issues
Good
Good service
Efficient service
Efficient service. Dealt with the matter swiftly and professionally.
They dealt with my warranty claim…
They dealt with my warranty claim speedily and without any issues. Really happy with the service, will buy from you again
Warranty
I had a warranty claim, the customer service asked for a video demonstrating the problem and sent me the new product. Very pleased with the speed and quality of the service.