Shokz (shokz.com) has a 4.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I'm very positive impressed about the speed and the high level of professionalism the customer service team have. They acknowledged and fixed the issue with my device in no time. A big thanks to Rainie that handled my situation that well.
I rated Shokz great despite it started on a bod note. My Open run wasn't working properly, only one side was playing music. I had the kit since over a year. I know ### happens. Where I think they deserve the 5 stars is the way they handled the warranty. Clear communication with the Customer Service, Clear instruction on their expectation. They have been very efficient. Shokz makes good products, but with a great customer service, it makes them a brand you can rely on.
I bought the OpenDots 2 for my wife who was always playing her iPhone speaker loudly to hear podcasts and carrying the phone around the house. She didn't want over-the-ear earphones and she doesn't like things in her ears. She doesn't have large ears, but these fit comfortably. She loves the convenience of leaving her phone down and walking around, even into the garden, some 20-30m away. The interchangeability between left and right means you can never get them the wrong way round. They are easy to adjust for volume. They arrived promptly too, with a free case (and some free clip-on jewellery, which wasn't useful).
I have seldomly used my headphones for less than 1.5 years and they stop working completely. It is quite frustrating you don’t support all your products under warranty regardless where they have been purchased from. I don’t think I will purchase any other Shokz product ever again.
Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused. We would like to clarify that, under our warranty policy, we are unable to provide warranty service for products purchased through unauthorized channels. To ensure that products are purchased through reliable sources and that we are able to provide effective after-sales support, our warranty service is available only for products purchased through Shokz's official sales channels or authorized partners. If you have any questions, please feel free to refer to our warranty policy: https://uk.shokz.com/pages/warranty-policy Thank you for your understanding and support. We hope to have the opportunity to provide you with a better experience in the future.
I have found the personalised replies and service very helpful, having contacted you several times in the past. The information given was clear and fixed the problem(s). The only critique I'd have is that you send too many follow up emails so that even when Ive replied it seems you either dont get the reply, or it goes to a other team? But overall, a. 5 ⭐️ service
Customer service was excellent. Speedy response to my emails. Very understanding and helpful. I was very pleased with the product and the consumer service was excellent. Could not be more pleased !
The experience was awesome. I reported my shokz had stopped working. I received a response within a day. Within the week I had received a new set. I had no issues at all. The communication was great at every stage and the turnaround was incredibly quick. Great service.
I have contacted customer service of plenty of companies but Shokz has been the best customer support I have ever come across. Very reasonable, quick and polite response. Amazing experience. I made a warranty claim and it was so easy.
I contacted Shokz customer support for my Open fit 2, because the left earbud was malfunctioning. Mavis from customer support was excellent in her assitance. Quick response and precise advice for troubleshooting. When informed that the issue was with the charging box, the warranty was quickly applied and a replacement was sent within 2 days. Not only is the quality of the headphones excellent but the customer service also :-)
Contact Shokz as my open run headphones weren’t holding their charge (max 2 hours) and the cover for the charging port had come off. Couldn’t find my warranty or purchase email but they were able to locate my order and immediately issued me with a replacement. I rate this product 10/10 (always have done) and now I rate their customer service 10/10. Thank you so much.
110 reviews matching