Service
Rainie was Great
About Shokz
Data updated- Website
- shokz.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 110 reviews
- Replies to negative
- 100% (5/5)
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Is Shokz legit?
Shokz (shokz.com) has a 4.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Easy to get in contact and resolve the…
Easy to get in contact and resolve the issue, clear instructions and requests and solved with minimal emails.
Quick resolution to concern
Easy to contact, swift reply, quick resolution and replacement of faulty product.
The customer service emails were great…
The customer service emails were great and I was able to convey the problem I had with the headphones the reply emails were friendly and and very quick.
Quick response and fast resolution
Warranty claim
Warranty claim. So polite and professional. Supported me through trouble shooting remotely. Could not solve issue so offered to replace the unit. Quick delivery of suitable replacement. Could not be more impressed. Thank you.
Incredible responses time and…
Incredible responses time and resolution to problem. Very impressed.
Very disappointing experience.
Very disappointing experience. My order was never delivered and the tracking clearly showed no movement for over a week, yet I was left waiting while the company repeatedly referred to Royal Mail’s investigation process instead of offering a practical solution. Customer support was very limited and didn’t seem interested in resolving the issue directly. The headphones were needed for a planned cycling trip, but by the time anything happens they will no longer be of any use to me. They also use Royal Mail 48, which wasn’t what I expected for an order like this. At this point I don’t even want the headphones anymore. If they eventually arrive, I’ll refuse delivery, and if this continues I’ll likely have no option but to pursue a chargeback.
Reply from Shokz2026-07-30
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand your disappointment, and we would like to assure you that we are currently working with the relevant team to investigate the delivery issue. This process may require some time to obtain the necessary information from the carrier, but we will keep you updated once there is any progress. Thank you very much for your patience and understanding. We will do our best to assist you and work towards a proper resolution as soon as possible. We sincerely apologize again for the inconvenience caused.
Brilliant customer service
Brilliant customer service, speedy communication
Very straightforward process
Love my Shokz swimpros
Great product, backed by excellent customer service who honoured their warranty with minimal fuss, when my headphones failed.
Staff helpful and very speedy response
Very prompt reply
Very prompt reply Problem resolved and new shock
Five star service from start to finish
Excellent response to call for help. Excellent follow up to check I was happy with everything. Five star service. Thank you
Very professional and fast response by…
Very professional and fast response by customer service.
Warranty replacement
Responded promptly to emails. Provided replacement set of earphones under warranty
very good experience
very good experience, response rate is very very good and the team is very helpful
Customer service were responsive
Customer service were responsive, offered some potential solutions to try to help resolve the issue and when this didn't work, asked for video evidence to confirm the issue. And when satisfied that the fault was genuine, quickly confirmed for a replacement to be sent out under the warranty agreement. Overall efficient
Limited help and time provided.
Reply from Shokz2026-07-28
Thank you for your feedback. We have reviewed your previous support records and noticed that our customer support team had sent you some troubleshooting steps. May we ask if you have already tried those troubleshooting steps? If you have and the issue still persists, please simply reply to our support team, and we will be happy to continue assisting you.
Great product, excellent warranty service
I bought Openshokz pro headphones in Dec 2024. Great headphones. Unfortunately, 20 months later, the buttons stopped responding and I thought I'd have to buy a new set. But when I contacted Shokz they confirmed that the damage was under warranty, they arranged shipping back to their offices, and when they checked it they sent out a replacement set within the week. And the replacement was an upgrade, to the openrun pro 2 model. So, great product, excellent customer service, and generous warranty. Couldn't be happier.