Shokz

Warranty

Warranty Brilliant service, really quick to resolve my replacement, delivered within a week from first contact.

The ear phones got damaged after about…

The ear phones got damaged after about a year of use but the Shokz team were really helpful about completing the warranty. A new pair of headphones were sent really quickly

The response and after sales were…

The response and after sales were exceptional I’ve just received my replacement headphones and from first contact to today it was less than a week

Prompt responses and answered my…

Prompt responses and answered my problem.

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️ Absolutely exceptional customer service from Shokz. Friendly, helpful and incredibly efficient when I had an issue with my OpenSwim headphones. I already rave about Shokz to everyone, and this experience has made me an even bigger fan. Brilliant product, brilliant company!

Great Customer Services

I received a prompt helpful response from customer services. There were clear instructions re sending them appropriate information, and the tone of their communications expressed a strong desire to help. I’m already a big fan of Shokz because of the excellent products, but this experience has added to that appreciation. Thank you!

Really great support with a replacement…

Really great support with a replacement product being sent out without any fuss or delay.

A very satisfactory experience

I had a warranty issue with my earphones. Helpful, no nonsense customer support. Swift resolution. Felt like a real customer forward attitude which is increasingly rare these days.

Excellent customer pre sales service

I contacted Ashoka support with a pre sales enquiry regarding details of operation of the Open-dots 2 earbuds. I received a prompt and very thorough reply including screenshots of how to customise functionality through the app to meet my specific requirements. Excellent customer service from Shokz leading me to decide to purchase.

Always an exceptional service from your…

Always an exceptional service from your company

Very accommodating and understanding of…

Very accommodating and understanding of my situation. After getting all the information across they were very helpful and ordered me a new item quickly.

The processes or making a warranty…

The processes or making a warranty claim was straightforward and I got regular polite emails asking for information or informing me as to what was going on b

Very quick to arrange a replacement

After sales service is outstanding

After sales service is outstanding. I’ve bought cheaper headphones but they are never as good. The 2 year warranty is no quibble and excellent value.

Great product

Great product. Great service

Rapid and caring response to my queries…

Rapid and caring response to my queries and prompt resolution

Quick and efficient

Someone responded to me fairly quickly

Someone responded to me fairly quickly, and was very helpful in trying to assist me with my problem

Very efficient dealt with my problem…

Very efficient dealt with my problem replaced the product

It was a pleasure to deal with shokz

It was a pleasure to deal with shokz, after one year of use of my openfit 2+ after one year of use, there was a breakage in one of the earpiece, I couldn't figure out how that happened, as I'm normal very carefull with these and had loved them so much... Got in touch with shokz, with a few emails back and fourth and submitting photos and videos of the issue, Shokz swiftly responded and advised that the item will be replaced and would be dispatched at no additional cost to myself... Which was great news. Look forward to getting the replacement and eventually will upgrade to the openfit Pro when I'm able to afford it.