Zero Zero was co-founded in 2014 by Stanford Ph.D's, MQ Wang and Tony Zhang, and specializes in embedded Al technology to create intelligence devices characterized by machine vision and high precision control systems.With 140 core industry patents, Zero Zero has pioneered innovations in consumer aerial robotics, such as the enclosed propeller design in the Hover series and the dual rotor propeller system in the v-Coptr Falcon, acknowledged through top-tier media coverage and design awards.Zero Zero comprises dreamers, engineers, inventors, and builders from top universities and research institutions globally. Investors include IDC, ZhenFund, and other leading US and Chinese investors. Headquartered in Hangzhou, China, it has offices in Beijing, Shenzhen, Xinchang, and San Francisco.Official Website: hoverair.com
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Is HOVERAir legit?
HOVERAir (hoverair.com) has a 4.3 out of 5 rating on OK.one, based on 114 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; 77 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers regularly praise the support staff for their exceptionally quick response times, professional attitude, and efficient problem resolution during every single interaction. People frequently note that the team communicates clearly and goes above and beyond to assist buyers with replacement parts, repairs, and smooth shipping processes.
However, some customers also noted occasional frustrations involving defective products out of the box, missing charging accessories, or delayed email responses. A few consumers experienced unexpected hardware faults, battery swelling issues, or performance limitations when operating their new devices during outdoor activities.
Auto-generated from all reviews of this business. For reference only.
My first AQUA had a problem with the gimbal getting stuck. The Hoverair team immediately sent me a new unit, requesting the log files and the defective unit to determine the problem. They also arranged for an urgent shipment to meet my need to receive it before my vacation. Excellent organization, I must say. A few days ago, a strap loop on the Lighthouse broke. I reported it to the team, and they offered to replace it with a new Lighthouse! A NEW Lighthouse just for a small piece of broken plastic! Furthermore, they didn't even expect to receive the damaged unit! Doesn't that seem like an incredible company? I'd also add that the software and updates are excellent and always up to date and improved. Today I'll be testing the new firmware 1.3.15, which will undoubtedly have greatly improved some features and added others. I only took the liberty of suggesting that the company consider making the Lighthouse's strap loops more robust. Otherwise, the drone is truly a gem. And the team is the best in the world when it comes to customer service. Thank you, Zero Zero Robotics!
Really happy with my experience. Unfortunately my drone ended up in the sea, but the HoverCare process was much easier than I expected. Customer service was quick to reply, answered all my questions, and kept me updated the whole time. I only had to pay the replacement fee and received a brand new drone. Everything was handled smoothly and professionally. It’s nice to know they actually stand behind their products and support their customers. Definitely a company I’d recommend.
Upon opening my device I noticed that the battery was not functioning. I reached to for support and they responded right away. They had me follow a few steps, to validate the issue. But, they were friendly and kind and replaced the battery. I was appreciative. Great customer service.
Many thanks again, HoverAir- customer support team!
I encountered two unexpected issues during the initial trials with my HoverAir AQUA and addressed these to the the HoverAir- customer support team. I got even during the weekend a first response (with several questions, I had to answer). After completing all information from my side the problems were clarified immediately. (Only the upload of the log files from my AQUA to the cloud dara base didn’t work properly in the beginning and was a bit „unamusing“).
In general I‘m very satisfied with the assistance and politeness of the HoverAir- customer support team and thus can recommend company HoverAir in full.
Many thanks again, HoverAir- customer support team!
Kind regard
Knut
The HOVERair AQUA drone is excellent. It's easy to control and it has good wind resistance. The filming and photography with both instant and downloadable replay are of a high standard. The company is very responsive with assistance where required.
Positive experience with HOVERAir Customer Service Team and Taylor
The loss of my drone occurred during a complex flight situation involving obstacles and GPS-related challenges. While I accept responsibility for the flight, I believe the incident was influenced by a combination of factors rather than a simple user error. Regardless of the cause, I was satisfied with how HOVERCare and the HOVERAir support team handled the case. Communication was professional and helpful throughout the process, and the replacement procedure was completed successfully. Special thanks to Taylor and the entire support team for their assistance and patience.
I’ve been lucky and privileged to go through customer support for my unit replacement. The entire team worked tirelessly to set me for success. My new unit was promptly replaced and further following instructions allowed me to refister it with the FAA. Thank you customer service professionals.
I bought the new HoverAir Aqua, and the experience so far has been poor.
The biggest problem is that the drone does not stay close enough to get a useable shot.
It's supposed to do 34mph, but can't (or won't) keep up at 19mph, so video is unusable.
In addition:
Materials feel very cheap and flimsy.
Camera is poor quality compared to cheaper competitors.
Initial set up was very challenging.
Lighthouse/drone connection is very unstable.
Battery life is far below advertised.
It costs £1000 more than DJI's Neo 2, but you would be forgiven for thinking the Aqua was the budget drone out of the pair.
It needs a lot of improvement to live up to what was advertised. Hopefully firmware updates can fix the tracking/speed issue at least.
Shoutout to the Hoverair Aqua support team. I recently received my Aqua and was unfortunately the victim of a problem with the device. The team were most helpful and always responded to my emails promptly. They handled it fast and efficiently dispatched a replacement virtually immediately
I can’t express enough how much I appreciated the first class customer service.
Thanks Team. Hoverair Aqua 😁🏄♂️🇦🇺
#hoverairaqua @hoverairaqua
After loosing my Drone in the woods, Iris provided great customer service in assisting me to get another one. Her commitment to excellence and superior customer service really made a difference, thanks again
Andy
I got 4 drones from HOVER Air, the X1, ProMax, Mini Falcon and finally the Aqua. It is a relatively small company with very complex products, and there were always some flaws in the beginning. But I always was among the very first backers, so I knew about such risks. When there was an issue, I wrote detailed emails to HOVER, and I got always fast and precise answers. Hardware issues were resolved by fast exchanges of the concerned items, and meanwhile all software issues are resolved as well. I wanted to use the Aqua in a vacation in the beginning of May, but regular shipment was scheduled for end of May. HOVER arranged an express shipment just for me in time for my vacation without any extra charge, and I really appreciate that. So from my personal experiences I can now recommend each of their products without any limitations. They are doing a great job.
My X1 Pro Max smashed into a road sign side-on at high speed, the drone somehow survived and still works perfectly, but I lost the battery and the gimbal side plate. The customer support team has provided me daily updates and sent me the lost part within a week - I have never received better service, really impressive!
Note - please upgrade to actually lock in the battery on the drone.
I have purchased the HoverAir Aqua, following from the day 1 its release process.
They have done an incredible job trying to be on schedule and make the customers happy, some delay happened, but they have always managed to keep the customer updated. And always very responsive once contacted via email.
The packaging is wonderful and the drone too. It works well everywhere. It works really fine with beacon i don't like so much lighthouse but I haven't still used in the water..so I wait . Photos and videos are of very good quality.
Before and after shipment of my new HOVERAir AQUA, HOVERAir Support send email to remind me, very good service, can't wait to try my new HOVERAir AQUA coming weekend.
Hi whilst on holiday in Thailand, I dropped my Hoverair into the sea which caused unrepairable damage. I contacted Iris from customer services, who was very helpful and understood my concern. They sent me a replacement at a very reasonable price so I didn’t need to buy the complete kit.
Hoverair could have very easily bumped up the price for a replacement, which they didn’t.
The Hoverair is such a fantastic and unique product which folds away into your pocket and once set, flies itself, and I am looking forward to using it again on my next holiday.
Highly recommended
I would like to sincerely thank the entire team for their extraordinary courtesy and exceptional professionalism. They have proven to be an extremely reliable company, showing a level of trust and helpfulness toward the customer that is truly rare to find these days. Beyond the high quality of their products, it is the human touch and the integrity of the company that truly make the difference. They supported me impeccably, demonstrating a commitment to customer satisfaction that deserves the highest rating. I highly recommend this company to anyone looking for not only cutting-edge technology but also a genuine relationship of trust with the manufacturer.
Iris has been very helpful in processing my Indiegogo HoverAir AQUA purchase, she understands the urgency and I had managed to recieve the product before my trip to Taiwan and Okinawa, currently tested in Taiwan (not touched water yet), can't wait to use it with sea sports when I am in Okinawa. Cheers!
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