感谢大家提供的优质服务…
感谢大家，这次购物体验很棒。你们把我的钱处理得很好，在我最需要的时候，整个过程非常简单。
关于 Human Interest
数据更新- 网站
- humaninterest.com
- 分类
- 金钱与保险
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 106 条评价
- 差评回复率
- 65%（15/23 条）
是 Human Interest 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
以上内容由商家自行提供，未经平台核实。Human Interest靠谱吗？
Human Interest（humaninterest.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 106 条用户评价，属于金钱与保险分类，口碑良好。20% 的评价为 1 星，差评比例偏高；商家回复了 65% 的差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-09-04。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and knowledgeable staff members for resolving complex issues efficiently during phone calls and online portal navigation. People deeply appreciate the patient, kind, and professional approach provided by representatives when guiding them safely through account verification steps. However, some reviewers were not happy with response times and experienced ongoing communication difficulties with the support team. Consumers reported facing long frustrating delays when waiting several days for email replies or trying to reach a live representative for support.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
交易顺利且直接…
交易很顺利， straightforward。
一份关于"做错"的指南
等待时间很长，多次被提供不准确的信息，被告知'其他人等的时间比你更长，所以你的问题无法加急处理'。体验极其糟糕。
Human Interest 回复2026-04-28
I'm very sorry that you haven't received a response to your inquiries. This is not the level of service we aim to provide. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
整体服务很棒，速度也快
我在公司时负责为公司的首个401k计划选择了Human Interest。设置流程顺畅高效，费用也很合理。最近我退休了，从自己的401k账户中提取个人资金，整个过程非常顺畅快速。比其他公司容易多了。干得不错！
Human Interest 回复2026-04-28
感谢您的评价！很高兴听到您取得了积极的效果。我们一直在努力提升客户体验，您的反馈非常有价值。感谢您的持续支持。
作为一个小企业主，被……
As a small business owner being taken advantage of can make or break your company. Human Interest has the worst customer service we’ve ever dealt with. They have charged us now for ten months after closing the account and business. You cannot get ahold of anyone and they refer you to another department which I’m not sure exists. Untrustworthy and bad business, do yourself a favor and go with a reputable company. Their response to reviews with a sorry and please contact falls flat after almost a year. Stay away!!!
Human Interest 回复2026-04-24
我们非常重视您的反馈。感谢您分享这些意见。
快跑！！
快跑！！！完全没沟通，最后你们公司收费收错了，还改不了他们的错误，真后悔用了你们。想取消订阅真是我这辈子最糟的经历
Human Interest 回复2026-04-24
I'm very sorry that you haven't received a response to your inquiries, Vahe. This is not the level of service we aim to provide. A member of our Customer Advocacy team will contact you directly to discuss your experience, as we're always looking to improve the customer experience. Thank you for your patience, and we are committed to improving our communication.
我们公司…以来，到目前为止体验不错
到目前为止，我们公司切换后体验还不错。
钱少了
我们公司一直用Human Interest作为退休账户，但所有同事的账户余额都有差异。几名员工少了数千美元。我投诉后却被无视了。后来我不得不自己查账，证明有一千多美元不见了。六个月里我的工资被扣了却没进账户。问题两个月前就标为已解决，但钱还没补回来。他们根本不回应，我经常得主动去问进展。
Human Interest 回复2026-04-21
我们非常重视您的反馈。我们很想详细了解您的情况，但无法确认您的身份。出于安全考虑，请按以下步骤操作：登录后，在仪表板顶部点击 Support，在聊天中请求升级您的案例。
我在二月取消了服务，然后…
我二月份就取消服务了，他们还在每月扣我一百多美元，我什么都没收到。想联系真人？祝你好运吧，全是AI机器人。我见过最差的客服。完全是骗局。
Human Interest 回复2026-04-21
我们非常重视您的反馈。我们很想详细了解您的情况，但无法确认您的身份。出于安全考虑，请按以下步骤操作：登录后，在仪表板顶部点击 Support，在聊天中请求升级您的案例。
Nathan帮了大忙，让…
Nathan was an great help made the process stress free.
Nathan太棒了
Nathan was amazing. Answered all of my questions and resolved my issues. Great job!
完全无能
This has to be the most incapable, inept group of financial advisors and funds management people. Their absolute inability to communicate in a timely manner, provide advisors and staff that know how to process requests, and ultimately manage anyone's funds astounds me. What started as a simple Traditional IRA rollover to this company, because it's the new funds management company that our employer chose, has been ongoing for over 2 months. The initial request was submitted at the end of January. They finally scheduled a meeting with the originating financial group, where both myself, and the representative from Edward Jones, waited for over 15 minutes while they were "working" on the request. When I finally said, "What are we waiting on?", the response was "Oh.. I thought you guys were doing something". She was completely unaware of a LOI or LOA for transfer of funds, completely dumbfounded when THE EDWARD JONES ADMINISTRATOR had to EXPLAIN TO HER HOW TO DO HER JOB, and then proceeded to never follow up. They finally got me over the forms, where I signed and returned within 30 minutes, and it's been stale since. I had to reach back out again, and ask them what the status was, and they COULDN'T EVEN RETRIEVE A DOCUMENT THAT WAS UPLOADED TO THEIR PORTAL UNDER THE SAME REQUEST! I have no other words for this company, other than I trust my children managing my futures and funds, more than I trust this group of people; and they're still in grade school.
Human Interest 回复2026-04-07
Thank you for sharing this feedback. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Nathan C帮了大忙！
Nathan C was such a great help! I was looking into merging both of my human interest accounts, one from my previous employer and one from my current employer, and it seemed too complicated to do it by myself so I gave human interest a call and Nathan walked me through the steps to do so. Thanks again Nathan!
Nathan太棒了
Nathan was amazing. Helped me with everything I needed. Answered all my questions. He got things accomplished. Knowledgeable.
我想感谢Alyssa b
I will like to thank Alyssa b. so much for helping me today!
和Ericka的购物体验很棒…
My experience with Ericka was wonderful she helped me navigate through the website to make my life easier and complete what I needed to do. I wish all my online customer services could be that easy!!!
整个过程帮了大忙，干得漂亮
避开这家公司
I'm giving Human Interest 1 Star because it won't let me give Zero Stars. This company is highly predatory and NOT small business friendly. My fees went through the roof after a year. I complained and the lady I spoke to agreed the fee I was paying was insanely high for an individual 401k. She lowered it to $43 per month. Then my fees went through the roof again to $219. I paid thousands more in fees than my 401k was even worth. I sold my business and had to close my 401k and move it into an IRA. They charged me fees to close it that were nearly the value of my 401k. This company is so immoral and what they do to small businesses should be criminal.
Human Interest 回复2026-03-27
我们非常重视您的反馈。我们很想详细了解您的情况，但无法识别您的身份。出于安全考虑，请按以下步骤操作：登录后，点击仪表板顶部的 Support，在聊天中请求升级您的案例。
Nathan
Nathan, patiently explained the answers to my questions and he is very knowledgeable of the subjects
Nathan是位很棒的客服…
Nathan was a wonderful customer service assistant. He was very informative and super patient. I never write reviews, but honestly, he was so good I had to post something to say how much I appreciated his help today.
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