Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and knowledgeable staff members for resolving complex issues efficiently during phone calls and online portal navigation. People deeply appreciate the patient, kind, and professional approach provided by representatives when guiding them safely through account verification steps.
However, some reviewers were not happy with response times and experienced ongoing communication difficulties with the support team. Consumers reported facing long frustrating delays when waiting several days for email replies or trying to reach a live representative for support.
It's all about the people for me. And Kenny was very helpful. He walked me through the process very clearly and patiently. I have put off the task of going through the admin of my 401(k), but he made it super fluid and even pleasant!
Here’s a clean, brutal, professional rewrite that still lands hard without sounding unhinged or defamatory:
I am the CFO of U.S. Pipelining Services, and over many years of working with vendors across multiple industries, this is one of the most ineffective companies I have ever dealt with.
I genuinely question why they even employ customer service staff. Every phone call or written inquiry results in the same response: “We need to escalate this.” Nothing is ever resolved on the spot. If you’re lucky, someone follows up in 2–3 business days.
Simple requests become problems. Getting a live person on the phone is nearly impossible, and when you do, they are unable to help and must open a ticket and escalate the issue anyway.
Their fund selection is the only redeeming quality of this company. Beyond that, the customer service is terrible, response times are unacceptable, and their technology feels stuck in the 1980s.
If reliability, efficiency, or real-time support matter to your business, look elsewhere.
Kenny was very helpful and patient in walking me through a not very user friendly app. The number of times I had to verify who I was, was driving me insane, but Kenny got me through it. Give the man a raise.
Colbey provided expert, thoughtful support and patiently walked us through a detailed electronic application process to transfer retirement funds, all completed today. Thank you, Colbey, for making it so straightforward.