Hydrow

Hi Clay -- Thanks for taking the time to leave your review. We are always excited to hear about our member's positive coaching experiences! Feel free to reach out if you ever have any questions and we will see you on the water.

Hi Andrew -- Thank you for taking the time to leave your review. We’re sorry to hear that you’ve had difficulties with the repair process. One of our goals at Hydrow is to review every repair with our engineering team to ensure that our trained technicians can make repairs efficiently and without error. While we strive to be as accurate as possible with our diagnoses, we understand that it’s frustrating when a technician has to return to your home. Please know that we are committed to resolving this issue as quickly as we can at no additional cost. If you have any questions or concerns, please feel free to reach out in the open communication with our team - We are happy to help.

Hello -- Thank you for taking the time to reply. We are thrilled to hear you are enjoying Hydrow and hope you continue to have great workouts. We look forward to seeing you on the water!

Thank you so much for sharing your wonderful experience and for trusting us with your rowing journey! We're thrilled to hear you're enjoying your Hydrow, and we're always here to support you!

Thank you for your review! We're glad to hear that Hydrow is helping with your recovery and meeting your needs.

Thank you for your review! We're thrilled to hear that you're making great progress and finding Hydrow to be a valuable investment in your life.

Thank you for your review! We're thrilled to hear you're back with Hydrow and enjoying your workouts again, welcome back!

Hi Sloan -- Thank you for taking the time to leave your review. It’s great to hear that you’re enjoying all that the Hydrow library has to offer. We’re thrilled to provide workouts from all over the globe, and it's support from members like you that enables us to explore even more exciting destinations in the future. See you on the water!

Thank you for your review! We're glad to hear you're enjoying the Hydrow experience!

Hi Sam -- Thank you for taking the time to leave your review. While we are sad to hear that the Hydrow experience didn't work out for you, we appreciate the kind words and are glad to hear that the return process went smoothly. We are always striving to improve the Hydrow experience, and we will pass your feedback on to the relevant team here at Hydrow.

Thank you for your wonderful review! We're delighted that you're enjoying the machine, finding our athletes motivational, and having fun with our diverse video selection.

Hi Sean -- Thank you for taking the time to leave your review. While this is certainly not the delivery experience we wanted or expected you to have, it’s good to hear that the Hydrow seems to be in full working order. We designed Hydrow, and specifically the Hydrow box, with durability in mind, so it often survives the potential for rough handling during delivery. If you do notice any issues, please feel free to reach out to our team directly, and we will be happy to help.

Hi Michele -- Thank you for taking the time to leave your review. We are sorry to hear you faced some challenges with our delivery partners. We always expect our partners to provide a time and date for delivery that works well with you, and leaving the Hydrow outside does not meet our expectations. We are happy to hear the Hydrow is now active. If you ever have any issues or questions or would like some tips and tricks on navigation, please feel free to reach out to our team directly, and we will be happy to help.

Hi Bridget -- Thanks for taking the time to leave your review. We are sorry to hear you had some difficulties with the delivery but are glad to hear that the Hydrow arrived and you are now enjoying your experience on the water! If you have any additional questions, specifically on how to best adjust the audio mix, feel free to reach out to our support team. Our goal is always to tailor the experience to all of our members so they can fully enjoy the Hydrow experience.

Hi Terri -- Thanks for taking the time to reply. Whether it is your first time rowing or you have been doing it for years, we always strive to bring a great exercise experience to all of our members. We are thrilled to welcome you to the Hydrow Crew! If you ever have any questions or want any pointers, feel free to reach out, and our team will be happy to help.

Hi Stephen -- Thank you for taking the time to leave your review. We are sorry to hear you faced difficulty activating your Hydrow but are happy to see that our support team was able to solve the problem and get you on the water. The error you received was a global banking issue that affected a small number of new users in the UK. We worked with our internal teams to fix the issue, so you should not have any difficulty activating or using the Hydrow in the future. Difficult issues like this can take a bit of time to diagnose and solve, and we apologize if our response was not as quick as you anticipated. It is always our goal to help our members as quickly as we can, and despite the initial challenges, it is good to see that you are now able to enjoy Hydrow. If you ever have any issues or questions in the future, feel free to reach out to our support team directly, and we will be happy to help.

Thank you for your feedback! We're glad to hear you're starting to understand how to use the Hydrow. While Hydrow does operate without a membership, we feel that the paid subscription leads to the best experience possible. Our membership includes access to a vast library of live and on-demand workouts, world-class instructors, and an engaging community that enhances the overall rowing experience. We continuously work on adding value to our service and hope you find it worthwhile. If you have any questions or need further assistance, please don't hesitate to reach out.

Thank you for your enthusiastic review! We're thrilled to hear that Hydrow is making your workouts so much fun!

Thank you for your review! We're glad to hear you're enjoying your Hydrow!