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Thank you for reaching out. We’re sorry to hear that you were unable to park at the location. We’d like to learn more about what happened so we can look into this further. Please feel free to reply with additional details, or contact our Customer Service team at [email protected], and a representative will be happy to assist you. We appreciate you bringing this to our attention.

Thank you for bringing this matter to our attention. We’re very sorry to hear about your experience and understand how stressful this situation must have been, especially with time-sensitive travel plans. We would like the opportunity to review what occurred and look into the charges you described. Please reach out to our Customer Service team directly at [email protected], and a representative will be happy to assist you further. We appreciate you taking the time to share your feedback and hope we can help resolve this matter for you.

Thank you, Rodrigo, for reaching out and sharing your experience. We’re very sorry to hear about the inconvenience you encountered upon arrival, especially given the difficult weather conditions. We understand how frustrating it can be to arrive with a reservation and find that the location is unable to accommodate your vehicle. Your feedback regarding clearer communication about garage availability is appreciated and will be shared with the appropriate team. If you would like us to review your reservation further or assist with next steps, please contact our Customer Service team at [email protected], and a representative will be happy to assist you. Thank you for bringing this matter to our attention.

Thank you, Frank, for bringing this to our attention, and we sincerely apologize for the frustration you experienced. We understand how upsetting this situation must have been, especially since your reservation clearly showed coverage through 9:48 pm. This is certainly not the level of service we aim to provide, and we’re very sorry for the inconvenience caused at the garage. We would like to review this issue and would appreciate if you can email us at [email protected] with receipts and details. Once our review is complete, we will process a refund for the extra charge accordingly. Please rest assured that we are taking this seriously and will also address the attendant’s handling of the situation to help prevent this from happening again. Thank you for your patience while we resolve this. If you have any additional details or documentation you’d like to share, feel free to reply to this email.

Daniela, Thank you for reaching out. I’m sorry to hear about your frustration regarding the additional charge, and I understand how upsetting unexpected fees can be. As noted in our reservation terms, any time spent parked outside of your reserved time is subject to additional charges. While the delay was approximately 20 minutes, the overage did extend beyond your reservation window, which is why the charge was applied. Thank you for your understanding, and we appreciate the opportunity to assist you.