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Brian, thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered, both during parking and upon retrieving your vehicle. What you described is not the experience we want any customer to have, especially one with a valid reservation. We understand how upsetting it must have been to be delayed, to feel questioned about your reservation, and then to see your vehicle parked in a way that did not reflect the earlier concerns raised about space. That inconsistency is unacceptable. While oversized vehicles may require additional coordination and charges, this should always be communicated clearly and handled professionally, without unnecessary delays or confusion. We are addressing this matter internally with our team to ensure better communication, proper handling of oversized vehicles, and a smoother process moving forward. We truly regret that this experience led to such disappointment and appreciate you bringing it to our attention. Your feedback is important and helps us improve our service. If you are open to it, we would welcome the opportunity to discuss this further and see how we can make things right. Please feel free to reply directly via email [email protected].

Thank you, Antonio, for reaching out. I’m sorry to hear about your frustration regarding the additional charge, and I understand how upsetting unexpected fees can be. As noted in our reservation terms, any time spent parked outside of your reserved time is subject to additional charges. While the delay was approximately 15 minutes, the overage did extend beyond your reservation window, which is why the charge was applied. Thank you for your understanding, and we appreciate the opportunity to assist you.