Icon Parking

Thank you, Nithya for contacting us regarding your recent visit. We apologize for the inconvenience you experienced after arriving at the garage and being informed that Rivian vehicles are not accommodated at that location. We understand your concern regarding the prepaid reservation. Please be assured that your refund request is being reviewed, and any eligible refund will be processed in accordance with our refund policy. If you have any questions or need further assistance, please don’t hesitate to reach out.

Zoran, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy. Please note that per our reservation confirmation, If you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.

Michelle, Icon Parking really appreciates your kind words and feedback regarding your experience. We see that you rated us a one star, which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts? How to edit your review: 1. Log on to your account on www.trustpilot.com  2. Click on your profile picture in the top right corner of the site 3. Click GO to my profile 4. Find the review you want to change and click Edit 5. When you are done changing the rating and the text, click on submit your review now.

Joe, thank you for reaching out, and we’re very sorry for the inconvenience you experienced at the Robo Park LLC location on West 47th Street. We understand how frustrating it must have been to arrive and be turned away due to a mechanical issue, especially without being provided alternative parking options. We sincerely apologize for this disruption to your plans. We would be happy to assist you with your refund. Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card. Thank you for your patience, and we appreciate the opportunity to make this right.

Thank you, Brittany, for reaching out and for providing details about your recent experience. We sincerely apologize for the inconvenience you encountered due to the car elevator being out of service, as well as for the delays you experienced both when parking and retrieving your vehicle. We understand how frustrating it must have been to be redirected to another location and then charged a higher rate, especially when you had already prepaid and were on a tight schedule for your Broadway show. This is certainly not the experience we strive to provide. Your concerns regarding the additional charge and excessive wait times have been noted and will be reviewed. Please kindly send us an email to [email protected] and a member of our team will follow up as appropriate once the matter has been fully assessed. Thank you for bringing this to our attention. We appreciate your patience and regret that your visit did not meet expectations.

Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. We understand how frustrating it is to arrive at a garage you planned for, only to find it closed or at capacity, and then see a charge for a service you were unable to use. That is certainly not the experience we want for our customers. Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card. Thank you for your patience, and we appreciate the opportunity to make this right.

Thank you, Kevin, for bringing this matter to our attention. We’re sorry to hear about your experience at LANDON PARKING LLC and understand how frustrating this must have been. We take concerns like this seriously and would like the opportunity to review what occurred and address the issue appropriately. Our goal is to resolve this as quickly and fairly as possible. Unused reservation IP423343 has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card. We appreciate your patience!

Thank you, Eric, for bringing this to our attention, and I’m very sorry for the inconvenience you experienced. We understand how frustrating it must have been to arrive at the garage and be denied entry despite having a prepaid reservation. That is certainly not the experience we want for our customers. Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card. Thank you for your patience, and we appreciate the opportunity to make this right.

Francesca, thank you for reaching out, and we sincerely apologize for the frustration you experienced while attempting to cancel your reservation. We understand how concerning it must have been to encounter long wait times, an online error message, and a delay in receiving a response, especially when you made multiple good-faith attempts to cancel in advance. We appreciate you bringing this to our attention. We have noted your reservation number (IP657252) and will review the cancellation immediately. Once confirmed, we will ensure the appropriate refund is processed. Thank you for your patience, and we apologize again for the inconvenience. We appreciate the opportunity to make this right.