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Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy.  Per reservation policy listed on the reservation, if you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.

Thank you, Gina,  for bringing this to our attention. We’re very sorry to hear that your experience with our attendant did not meet your expectations. Providing respectful and courteous service is extremely important to us, and we take concerns like this seriously. Please accept our sincere apologies for any inconvenience or frustration this may have caused. We will be addressing this matter internally to ensure it does not happen again. Thank you for your feedback and for giving us the chance to improve.

Gail, thank you for taking the time to share the details of your recent experience. We’re very sorry to hear about the difficulties you encountered, particularly given the weather conditions, and the concern regarding damage to your vehicle. We understand how upsetting this situation must have been. While our on-site team is unable to make determinations regarding vehicle damage claims, we do take these matters seriously. To ensure your concern is reviewed appropriately, we kindly ask that you contact our Claims Department directly. They are best equipped to investigate and assist you further. Please reach out to them at [email protected] and include any relevant details such as the location, date and time of your visit, reservation information, and photos of the damage if available. We appreciate you bringing this to our attention and regret that your experience did not meet expectations.