Thank you for reaching out and sharing your experience with us. We’re sorry to hear about the frustration this situation has caused.
We take concerns like this seriously, and someone from our team will be reaching out to you shortly to review the details of your reservation and charges. They will work with you directly to address the issue and provide assistance.
We appreciate your patience and the opportunity to look into this matter further.
Ted, thank you for reaching out.
We’re sorry to hear you had trouble finding our location. We'd love to get a better understanding of what happened, if you have a moment can you please kindly reach out to us at [email protected].
We look forward to helping you.
Sharon, Thank you for taking the time to share your experience. We understand how frustrating this situation must have been, especially given the wait involved.
Per the reservation details, the discounted rate applies only within the exact time window selected at the time of booking. If a vehicle arrives before or after the reserved start time, additional charges may apply for parking outside of the reservation period. Unfortunately, locations are unable to accommodate vehicles prior to the reservation start time when the discounted rate is in effect.
In your case, the reservation was booked with a start time of 9:30 AM, and arrival at 8:25 AM fell outside of the reserved window, which is why the location advised waiting until the reservation time began.
We truly appreciate your feedback, as it helps us identify areas where we can improve clarity around reservation terms. If you’d like us to review your reservation further, please let us know.
Raymond, thank you for reaching out and for bringing this to our attention. We’re sorry to hear about the experience your wife encountered at the location, as we understand how frustrating this must have been.
We would like the opportunity to review the reservation details and the overtime charge you described. To allow our team to assist you further, please contact our Customer Service team at [email protected] with the reservation information and any available receipts.
We appreciate you sharing your concerns and look forward to helping resolve this matter.
Thank you, Melodie, for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered, as this is certainly not the experience we want for our customers.
We understand your concerns regarding the reservation time, the charges shown at the location, and the information provided by our staff. We would appreciate the opportunity to review your reservation details and the transaction further to better understand what occurred.
Please reach out to our Customer Service team at [email protected] with your reservation information, and a representative will assist you with reviewing this matter.
Thank you for bringing this to our attention. We value your feedback and hope to help address your concerns.
