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IDShield

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关于 IDShield

数据更新
网站
idshield.com
分类
电子与科技
所在地
美国
状态
待认证
近 12 个月
97 条评价
差评回复率
100%(3/3 条)
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商家自述

What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records monitoring Minor child monitoring for Family Plans Court records monitoring Address change monitoring Reputation management Sex offender search & monitoringHow does identity theft restoration work?IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.How can I access my IDShield team in an emergency?Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.What is IDShield's cancellation policy?IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing [email protected] with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.IDShield Reviews: Do you utilize them?Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials. Download the IDShield App Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.

以上内容由商家自行提供,未经平台核实。

IDShield靠谱吗?

IDShield(idshield.com)在 OK.one 的综合评分为 4.8 分(满分 5 分),基于本站收录的 103 条用户评价,属于电子与科技分类,口碑优秀。好评高度一致,95% 的评价为 4 星及以上;商家回复了 100% 的差评;评价主要围绕客户服务、使用体验。数据最后更新于 2026-10-24。

评价综述

AI 生成

评估了130条评价,绝大多数评价者对这家公司都有很好的体验。顾客们经常称赞敬业的员工,在引导他们处理复杂的账户问题和安全隐患时,表现出极大的耐心、友善和专业知识。许多人热情地感谢在困难时期提供的及时、高度专业的支持,并表示与这样乐于助人的代表交谈带来了极大的安心和真正的安慰。 一些评价者对沟通以及未解决的安全问题的整体跟进不满意。少数消费者特别指出,发送的邮件缺少适当的确认回执,而且关于严重违规的回复感觉缓慢或没有帮助。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

他们让取消服务变得很复杂

我几个月前注册了IDShield。虽然功能相当实用且全面,但我意识到自己并不需要它,于是尝试取消。IDShield故意让取消变得非常困难。 网站上没有任何取消选项。相反,取消说明隐藏在FAQ中,而FAQ又被限制在美国地区的定位选择器后面,实际上将加拿大用户排除在外。除非你通过隐蔽的方式主动取消,否则公司会继续从你的账户扣款。 我通过Google搜索找到了FAQ,上面声称可以通过电子邮件取消。发送了所需的邮件后,却没有收到任何确认。我打电话跟进,客服人员说从未收到过邮件。转接到主管后,他突然提出可以通过电话取消,这与我刚才听到的说法相矛盾。当我要求邮件确认时,他犹豫地同意了,暗示这不是自动发送的。 这很可能违法。在加拿大,AODA和《无障碍加拿大法案》要求网站符合WCAG 2.0 Level AA标准。按地理位置限制取消信息违反了无障碍要求。在美国,多个州的自动续费法要求取消方式必须简单、易于访问且醒目。 在我看来,IDShield故意模糊其取消流程,以阻止客户离开。这不是设计缺陷,而是刻意为之。

IDShield 回复2026-06-15

Karri,很遗憾得知您选择不继续保护您的个人数据和网络声誉。IDShield 是一项月度订阅服务,会员可随时取消。 根据公司政策,取消请求必须以书面形式提交。最简单的方式是发送电子邮件至 [email protected],注明您的姓名、会员编号、电话号码以及取消会员的请求。 对于年度会员,在初始 12 个月期限后的任何时间均可取消。如果您的会员是通过雇主获得的,我们还建议您通知人力资源部,以确保取消手续完全办理。 如果您有任何问题、希望确认收到您的请求,或希望直接与专人沟通,请在工作日(周一至周五)上午 7 点至晚上 7 点(中部时间)致电 (844) 714-8494 联系我们的客户关怀团队。我们的团队成员将很乐意为您提供帮助。

我的联系人知道如何处理,并…

我的联系人知道如何处理,并检查了我是否被黑客攻击的可能性。我们发现我没有被黑客攻击,这让人松了一口气。她做得很好。

IDShield 回复2026-06-11

Mack,感谢您分享您的积极体验。我们很高兴我们的团队及时响应并提供了您所需的帮助。如果您有任何其他问题或需要帮助,请随时联系我们。感谢您选择我们。

客服人员在解释答案时很有帮助…

客服人员耐心地解答了我的问题,提供了有用的信息,还让我安心!这非常重要!

IDShield 回复2026-06-05

感谢您的美言以及对我们要团队服务的信任。听到我们的指导为您带来了所需的安心,我们深感感激。能为您提供支持是我们的荣幸,我们随时为您服务。

我们从 2002 年就是会员了,我们…

我们从2002年就开始成为会员,很高兴WFJ是我们的律师事务所。我记得他们在大会上曾获得认可,是一家通常为客户'超越期望'的律所。

IDShield 回复2026-05-27

E. Jane,感谢您的好评。我们非常高兴您对我们要团队感到满意。感谢您自 2002 年以来一直是我们的尊贵会员!

Dalton 真的非常棒,因为当我…

Dalton真的太好了,我当时急得不行,他帮我冷静下来处理当时的情况,还一步步指导我,发邮件详细说明如何冻结我的信用。我非常感谢他,因为那天真的很糟糕。

IDShield 回复2026-05-11

感谢您的美言。我们很高兴听到您对我们的团队服务充满信心,期待在您需要时为您提供帮助。感谢您选择我们。