What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records monitoring Minor child monitoring for Family Plans Court records monitoring Address change monitoring Reputation management Sex offender search & monitoringHow does identity theft restoration work?IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.How can I access my IDShield team in an emergency?Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.What is IDShield's cancellation policy?IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing [email protected] with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.IDShield Reviews: Do you utilize them?Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials. Download the IDShield App Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.
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Is IDShield legit?
IDShield (idshield.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly patient, kind, and exceptionally knowledgeable when guiding them through complicated account questions and security concerns. Many people warmly appreciate the prompt, highly professional support provided during difficult times, noting that speaking with such helpful representatives brings wonderful peace of mind and genuine reassurance.
Some reviewers were not happy with the communication and the overall follow-up regarding their unresolved security issues. A few consumers specifically noted that sent emails lacked proper confirmation receipts, and responses regarding serious breaches felt slow or unhelpful.
Auto-generated from all reviews of this business. For reference only.
Reassured me everything was ok and gave me a couple suggestions
Reply from IDShield2026-08-20
Mary, thanks for the kind words. We are happy that you are pleased with your experience. We're committed to delivering exceptional service so you can enjoy peace of mind in today’s digital world.
Christa, Thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Paula, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member.
ID shield was a great help with my recent ID theft. They worked quick to shut down multiple accounts that were fraudulently opened.Always keeping me informed with what was happening and next steps to take. A great help when not really knowing how to navigate through all the different accounts. Thomas the specialist who helped me sent a lot of time on hold with multiple creditors so I didn’t have which allowed me to go on with my day. I feel everyone should have ID Shield if for nothing else but the piece of mind knowing your in good hands.
Reply from IDShield2026-08-06
Trevor, thank you for sharing your positive experience. We're glad our team responded promptly and provided the assistance you needed. If you have any further questions or need assistance, don't hesitate to reach out. Thanks for choosing us.
It's fantastic that you had such a positive experience with our team and that your concerns were handled efficiently. We look forward to continuing to assist you in the future. Thanks for trusting us and for being a valued member.
Beyond kind and helpful. Patient and give us the information we needed.
Reply from IDShield2026-08-06
Sharon, thanks for your kind words. We're thrilled to hear that your experience surpassed your expectations. Please feel free to reach out anytime you need assistance; we’re here to help.
Knowledgeable, professional
Taking care of my business
Thank you
Reply from IDShield2026-08-06
Charles, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Nothing is wrong. I maybe don’t understand how to use this app. Everything was fine. The person was very helpful.
Reply from IDShield2026-08-06
Linda, thank you for the review. We are happy to hear that you received excellent service, as we always strive to fully address your security concerns. Are there any concerns you have about the experience? We noticed a 1-star rating for this review, so we want to ensure your needs were met. Our Customer Care Team is available to help at (888)-494-8519 or via chat at https://bit.ly/44hgWbh between 7-7 CST Monday-Friday. Thank you for being a valued member.
Thanks for the kind words. We are happy that you are pleased with your experience. We're committed to delivering exceptional service so you can enjoy peace of mind in today’s digital world.
Netta, thanks for the kind words. We look forward to continuing to support you in the future, protecting what matters most. Thanks for being a valued member.
Anna, thanks for your kind words and trust in our team’s service. We're grateful to hear that the guidance provided brought the peace of mind you need. It’s a privilege to support you, and we’re here whenever you need us.
Agent was very concerned about my problem I was having .took care of everything for me he did a great job .
Reply from IDShield2026-07-09
Alagwa, thanks for the kind words. We are happy that you are pleased with your experience. We're committed to delivering exceptional service so you can enjoy peace of mind in today’s digital world.
I am writing to ID Shield to say how much I appreciate this security subscription. I have had since April and very much impressed with the deep scans and updates I receive. This is worth paying for to get the security of my personal information.
Thank you
Reply from IDShield2026-07-07
Nancy, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for choosing us.
A customer service representative who listened, was friendly and professional
Reply from IDShield2026-07-06
Sandra, thanks for the kind words. We look forward to continuing to support you in the future, protecting what matters most. Thanks for being a valued member.
My experience with doing business was very satisfying and I'm so relieved.with…
My experience with doing business with IDShield was just wonderful. I can honestly say, the Team member made sure my needs were met and what I can do in the future to check into my account online. Mr. Nick stayed with me from the beginning to the end, he is definitely an asset to your company.
Reply from IDShield2026-07-06
Ms. Albury, we appreciate you sharing your experience with us. Thank you for being a valued member and choosing our service for peace of mind.
Hailey and Tommy were extremely helpful, patient, kind, and knowledgeable about what I needed to do. This was my first time, thankfully having to use this service and I would highly recommend this company to anyone. Thanks for your help.
Reply from IDShield2026-06-25
Richard, thanks for your kind words and trust in our team’s service. We're grateful to hear that the guidance provided brought the peace of mind you need. It’s a privilege to support you, and we’re here whenever you need us.